HVAC Project Sales Account Manager

RK Industries; Albuquerque (NM); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

RK Industries is seeking an Account Manager in Albuquerque, NM to serve as the first point of contact for key service customers. This role involves effective communication, project management, and customer satisfaction, contributing to the success of service operations.

The position offers a competitive base salary ranging from $80,000 to $110,000, with additional commission opportunities. Candidates should have strong problem-solving skills and at least 7 years of relevant experience.

Qualifications

• 7 years of relevant experience or equivalent combination of skills and experience.
• Ability to make decisions independently regarding complexities and methods.
• Liaison to internal and external groups, acting independently on related matters.

Responsibilities

• Facilitate communication between clients and the RK Service team.
• Prepare and oversee service project and scope letters.
• Identify and coordinate solutions to client issues.
• Ensure services meet customer requirements and project budget.

Skills

Advanced communication

Problem-solving

Customer service

Project management

Technical knowledge

Education

College/University degree

Job description

As the first point of contact for key service customers, this Account Manager role at RK Service offers the opportunity to be the central hub of communication, coordination, and customer satisfaction. You'll play a pivotal role in shaping project outcomes—translating client needs into clear, actionable scopes and collaborating with operations teams to ensure seamless execution from start to finish.

This role offers a highly competitive compensation and commission structure. Base pay ranges from $80,000-110,000 and with additional commission expectations being $100-150k/yr depending on experience and performance.

RK Overview

RK Industries (RK) is a second-generation family-owned business built on hard work and strong values. Led by brothers Rick and Jon Kinning, we take pride in delivering a wide range of hands‑on services including construction, manufacturing, custom fabrication, and building services. With seven specialized business units working in close coordination, we ensure every job is done right from start to finish. Our proven methods, focus on safety, and commitment to quality help bring our customers' biggest ideas to life.

Position Summary

First point of contact for all assigned RK Service customers in the assigned territory. Prepare/oversee accurate service project, maintenance and T&M scope letters. Facilitate the transfer of information to the Service Projects and Operations Teams ensuring that there is a clear understanding and transfer of up-to-date information. Identify possible issues and coordinate solutions.

Role Responsibilities

• Facilitate the transfer of information from our customers to the RK Service team.
• Identify possible problems/issues and coordinate solutions.
• Prepare/oversee accurate project of PM estimates and scope letters.
• Facilitate the transfer of projects to the Service Projects Team.
• Ensure that all services provided by RK Service meet customer requirements.
• Show demonstrable, regular contact and support to and with assigned customers.
• Create scope summaries that clearly define project and maintenance contract pricing and responsibilities.
• Explain and define pricing and scope to our clients.
• Be the RK Service representative to ensure that there is a clear understanding & transfer of up to date information.
• Offer solutions and gather information to keep the project and maintenance contract scope clear and within budget.
• Attend job walks in coordination with Service Projects Team
• Other job duties as assigned

Qualifications

• Indirect supervision.
• Requires the use of advanced techniques and knowledge within his/her function.
• Applies diversified knowledge of applicable principles and practices to a broad variety of assignments.
• Makes decisions independently regarding complexities and methods.
• Supervision and guidance related largely to overall objectives, critical issues, new concepts and policy matters.
• Liaison to groups within and outside of his/her organization with responsibility to act independently regarding matters pertaining to his/her function.
• College/University graduate preferred with 7 years relevant experience or equivalent combination of skills and experience.

Benefits

• RK Industries offers competitive benefits to support your growth and well‑being.

RK Industries, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.