HVAC Maintenance Supervisor II (Island Palm Communities)

WinnCompanies; Wahiawa (HI); On-site; USD 64,000 - 71,000; Full time

Job summary

WinnCompanies is seeking an HVAC Maintenance Supervisor II for Island Palm Communities in Wahiawa, HI. You will supervise technicians, coordinate workloads, and drive safety and quality across maintenance operations.

This role requires leadership in a federal facility setting and availability for on-call rotations. The position offers an annual salary of $67,911.06 and a standard Monday–Friday schedule, with a weekly on-call rotation.

Qualifications

• HVAC experience is required.
• 3–5 years of work experience in related field.
• Less than 1 year of supervisory experience.
• Current vehicle license in good standing per policy.
• Knowledge of electrical, plumbing and appliances.
• Proficiency with Microsoft Office applications.
• Excellent customer service skills.
• On-call availability for after-hours emergencies.
• Strong verbal and written communication skills.
• Ability to supervise a diverse team.

Responsibilities

• Oversee technicians and subcontractors; train and mentor staff.
• Coordinate technician workloads; support scheduling and training.
• Perform quality control checks on service requests and COM processes.
• Coordinate service orders; estimate time and cost for repairs; manage contractor work.
• Respond to service calls and resolve maintenance issues with residents.

Skills

HVAC

Supervisory

Customer service

Verbal and written communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Opportunity

WinnCompanies is looking for a HVAC Maintenance Supervisor II to join our Island Palm Communities team located in Wahiawa, HI.

In this role, you will be responsible for overseeing operations and directly supporting department manager. Provide quality control functions, manage subcontracted activities, training, coaching and staff development. Ensure that all operations are performed safely and results in favorable customer feedback which is documented by favorable customer service survey results. Will participate in on-call rotation as a supervisor.

This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

This position pays an annual salary of $67,911.06 per year.

Additionally, the selected candidate will typically work: Monday through Friday, from 7:00 AM to 3:30 PM, with a 1-week on-call rotation every 13 weeks.

Responsibilities:

• Participate in hire, termination, performance management and progressive discipline in coordination with DOM and HR. Train, coach and mentor team members. Schedules and adjusts technician’s daily work load. Assist in coordination of technician training and truck stock inventories
  
• Maintain a close and highly responsive relationship to the day-to-day activities of the technicians, subcontractors, and residential service coordinators to facilitate the service and COM requirements for the location assigned. Adjust technician’s schedules as needed to complete all work requests in a timely manner. Develop and support technicians. Assist in the coordination of technician training, truck stock inventories, vacation planning, and company meetings. May be responsible for duties of Maintenance Technicians, Service Order Coordinators, COM coordinators and other Field Supervisors in their absence or as required.
  
• Perform Quality Control checks for service request process for technician and subcontracted work to ensure time and quality expectations are met. Perform Quality Control checks throughout the COM process for technician and subcontracted work to ensure time and quality expectations are met.
  
• Service Order Coordination includes investigation resident complaints and resolve when possible and coordinating subcontractor work and schedule specialty work to be performed outside of the normal appointment system. COM Coordination includes scope and identify tasks required for COM including estimating time and cost to complete repairs, coordinating contractor work.
  
• Respond to service calls, complete COM work and other property maintenance requirements. Resolution of any maintenance related issues with residents concerning maintenance department and condition of the home. Elevate issue up to supervisor as needed. Must be able to handle issues of a more sensitive nature requiring a higher level of customer service skills. Participate in the on-call rotation as a supervisor.

Requirements:

• High School diploma or GED.
• 3 - 5 years of required work experience.
• Must have experience in HVAC.
• Less than 1 year of required supervisory experience.
  Every employee must have a current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• General knowledge of electrical, plumbing, and appliances.
  
• Experience with computer systems, particularly Microsoft Office applications.
  
• Excellent customer service skills.
  
• Availability for on-call activity during off-hours for urgent needs.
  
• Solid verbal and written communication skills.
  
• Ability to supervise and work with a diverse group of people and personalities.
• This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Preferred Qualifications:

• Vocational or Technical training.
• Carpentry, painting, plumbing, electrical, HVAC or appliance certifications