HVAC Lead Installer - Rochester, NY

Topline Heating & Air; United States; On-site; USD 73,000 - 138,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid vacation

Company vehicle

Gas card

Phone & tablet provided

Paid training

Career growth

Team events

Job summary

Topline Heating & Air is seeking a Residential Lead HVAC Installer to oversee on-site installations of residential systems, including split systems, boilers and water heaters. You will lead a small crew of two to three installers and maintain professional communication with customers to ensure a five-star experience.

Candidates should have proven HVAC installation experience, strong leadership, and familiarity with ServiceTitan, Google Workspace, and MS Office.

Qualifications

• Proven HVAC installation and service experience.
• Experience performing load calculations preferred.
• Strong technical knowledge of HVAC system design, installation, and service (including mini-splits and boilers).
• Excellent attention to detail and organizational skills.
• Strong leadership and crew management abilities.
• Computer proficiency with ServiceTitan, Google Workspace and MS Office.

Responsibilities

• Install residential HVAC systems, including split systems, package units, mini-splits, boilers, and water heaters.
• Lead and oversee a crew of two to three installers on residential job sites.
• Communicate professionally with customers to ensure a five-star experience.
• Maintain timely and consistent communication with the Installation Manager.
• Assist with training and mentoring installation team members.
• Perform other duties as assigned by management.

Skills

HVAC installation

Crew leadership

Load calculations

System design knowledge

Customer communication

Analytical thinking

ServiceTitan

Google Workspace

Microsoft Office

Tools

ServiceTitan

Google Workspace

Microsoft Office

Job description

Residential Lead HVAC Installer

Compensation and Benefits

Pay and Bonuses

• Annual Salary Range: $73,152 – $138,210 (based on experience and performance, inclusive of bonuses)
• Monthly Performance Bonuses: $500 – $4,000 per month
• Overtime opportunities available
• Paid drive time

Benefits

• Medical benefits starting the 1st of the month after hire
• 401(k) with company match
• Paid vacation and holidays
• Company vehicle (wrapped), gas card, iPhone, and tablet provided
• Paid travel time
• Uniforms provided
• Paid training and continuing education
• Career growth opportunities through structured advancement programs
• Fun events: summer picnic, holiday party, Penn State football game tickets, paintball, flag football

Key Responsibilities

• Install residential HVAC systems, including split systems, package units, mini-splits, boilers, and water heaters
• Lead and oversee a crew of two to three installers on residential job sites
• Communicate professionally with customers to ensure a five-star experience
• Maintain timely and consistent communication with the Installation Manager
• Assist with training and mentoring installation team members
• Perform other duties as assigned by management

Requirements

Experience and Skills

• Proven HVAC installation and service experience
• Experience performing load calculations preferred
• Strong technical knowledge of HVAC system design, installation, and service (including mini-splits and boilers)
• Excellent attention to detail and organizational skills
• Strong leadership and crew management abilities
• Computer proficiency and familiarity with ServiceTitan, Google Workspace, and Microsoft Office
• Understanding of job costing and company financials preferred
• Excellent communication and interpersonal skills
• Ability to analyze information and make informed decisions quickly

Physical Demands

• Regularly required to sit, stand, walk, stoop, kneel, and use hands and arms
• Frequently required to reach, lift, and carry up to 100 pounds
• Requires clear vision and the ability to adjust focus for detailed work

Work Environment

• Fast-paced and dynamic environment
• Moderate noise level with frequent interruptions and shifting priorities
• Requires effective and professional communication with customers, vendors, and team members
• Must maintain professionalism and composure under pressure