HVAC Install Manager

Heritage Home Service; Tewksbury, Buffalo (MA, NY); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player in HVAC services is seeking a Field Manager to lead a dynamic team of technicians. In this pivotal role, you will ensure high-quality installations while fostering a culture of safety and continuous improvement. Your leadership will drive team development and operational excellence, making a significant impact on customer satisfaction. This position offers a blend of field and office responsibilities, providing a unique opportunity to engage with both clients and internal teams. If you are passionate about enhancing service quality and building high-performing teams, this role is perfect for you.

Qualifications

• Several years of HVAC trade experience with a strong technical foundation.
• Proven supervisory experience with strong communication and leadership skills.
• Deep understanding of safety practices, installation standards, and field operations.

Responsibilities

• Supervise and develop a team of technicians through coaching and evaluations.
• Plan and oversee installation projects while ensuring quality standards.
• Enforce safety protocols and conduct regular inspections.

Skills

HVAC Trade Experience

Leadership Skills

Communication Skills

Safety Practices Knowledge

Technical Guidance

Education

High School Diploma or Equivalent

HVAC Certification

Tools

Reporting Tools and Software

Job description

Overview

Job Title: Field Manager – HVAC Install

Mission:As a Field Manager in the HVAC industry, you will lead a team of 6–12 technicians and team leads to ensure safe, high-quality, and efficient installation work. You’ll serve as a key operational leader, supporting the General Manager in driving performance, team development, and customer satisfaction. This role is approximately 60% field-based and 40% office-based.

Key Responsibilities:

1. Team Leadership & Development

• Supervise, coach, and develop technicians through daily huddles, weekly meetings, 1:1s, and Individual Development Plans (IDPs)

• Set performance expectations and conduct evaluations

• Promote a positive, collaborative team culture aligned with company values

• Plan and implement training to support growth and adaptability

2. Project Coordination

• Plan, schedule, and oversee installation projects, collaborating with other departments and trades

• Monitor progress and make on-the-fly adjustments to stay on track and meet quality standards

3. Quality Assurance & Safety

• Enforce safety protocols and conduct regular inspections

• Address call-backs by meeting technicians onsite to resolve issues and demonstrate our commitment to service excellence

• Support a culture of safety and continuous improvement

4. Technical & Resource Support

• Provide hands-on technical guidance for complex tasks

• Coordinate with warehouse and field staff to ensure all tools, materials, and equipment are available and used efficiently

5. Customer & Stakeholder Engagement

• Maintain communication with clients, project managers, and internal teams

• Address concerns proactively and uphold high service standards

• Ensure projects reflect pride in workmanship and team accountability

6. Operational Management

• Participate in Level 10 meetings and contribute to department planning

• Analyze project data and contribute to reporting, budgeting, and resource optimization

• Monitor call counts, labor, and job costs to meet revenue and efficiency targets

7. Availability & Emergency Response

• Participate in on-call rotation and be available during emergencies (e.g., extreme weather, urgent recalls)

• Maintain flexible availability, including weekends and nights, as required by the GM

Qualifications:

• Several years of HVAC trade experience with a strong technical foundation

• Proven supervisory experience with strong communication and leadership skills

• Deep understanding of safety practices, installation standards, and field operations

• Proficiency with reporting tools and software; valid driver’s license

• Able to lift up to 50 lbs and work in diverse weather conditions

Our Commitment: Always Pursue BetterWe’re dedicated to continuous improvement at every level. As a Field Manager, you’ll play a vital role in building a high-performing team, enhancing service quality, and driving operational excellence across the organization.