HVAC Install Coordinator

Len the Plumber; Arbutus (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

Len the Plumber is seeking an HVAC Installation Coordinator to schedule and prioritize installations effectively. This role involves maintaining communication with sales and customers to ensure seamless operations and high customer satisfaction. Ideal candidates possess strong organizational skills and experience in customer service, contributing to a team-focused environment.

Benefits

Competitive Dental, Vision, and Healthcare Plans

401(k) matching

Short-Term and Long-Term Disability

Life Insurance

PTO

Paid Holidays

Employee Assistance Program (EAP)

Qualifications

• Ability to multi-task with a high level of accuracy and attention to detail and prioritization.
• Strong communication skills, written and verbal.
• Prior customer service experience is a PLUS.

Responsibilities

• Communicate with the sales team to book solid installations.
• Schedule installations and assign install crews in Service-Titan.
• Prepare permits or needed documents prior to installation.

Skills

Communication

Multitasking

Attention to Detail

Education

High school diploma or equivalent experience

Tools

Microsoft Suite

Service-Titan

Job description

Career Opportunities with Len the Plumber

Careers with Len the Plumber

Current job opportunities are posted here as they become available.

JOIN THE LEN THE PLUMBER HEATING AND AIR TEAM - COLUMBIA, MD

Len the Plumber Heating and Air HVAC Installation Coordinator will urgently schedule all the HVAC installations. This role will prioritize the jobs to keep all installation crews at work and minimize any gaps in the schedule. The Installation Coordinator will schedule all work to meet departmental revenue goals.

Essential Job Functions:

• Communicate with the sales team to book solid installations
• Schedule installations and assign install crews in Service-Titan
• Keep in communication with customers regarding scheduling and timelines for completion
• Prepare any permits or needed documents prior to installation
• Maintain and update the Install Boards
• Ensure proper equipment has been recorded in the customers records
• Register all equipment as needed
• Register rebates for the company and customers as needed
• Assist customers with scheduling inspections or any post-installation matters
• Make post-installation follow-up calls to achieve the highest level of customer satisfaction

Qualifications:

• Ability to multi-task with a high level of accuracy and attention to detail and prioritization
• Strong communication skills, written and verbal
• Proficient with Microsoft Suite including Word, PowerPoint, Excel, and Outlook
• Prior customer service experience is a PLUS!!!
• Experience with Service-Titan preferred but not required

Experience/ Education:

• High school diploma or equivalent experience

Compensation:

• Based on experience
• Competitive Dental, Vision, and Healthcare Plans
• 401(k) matching
• Short-Term and Long-Term Disability
• Life Insurance
• PTO
• Paid Holidays
• Employee Assistance Program (EAP)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.