HVAC Field Technical Support Representative - South

U.S. Water Heating; Fort Smith (AR); On-site; USD 55,000 - 85,000; Full time

Job summary

Rheem is seeking a Field Technical Support Representative to deliver commercial HVAC technical advice and training to customers, distributors, and dealers. The role serves the Southern US district and is field-based near a major US airport, requiring up to 50% travel.

Responsibilities include escalation support, training, site visits, and coordinating with internal teams to resolve issues. A technical degree and HVAC experience are essential, with certifications preferred.

Qualifications

• Associates degree in a technical field required.
• 5+ years direct HVAC or industry experience.
• Excellent verbal and written communication skills; ability to present to large groups.
• Must be computer literate; able to travel ~50%.

Responsibilities

• Provide tier-one escalation support and diagnostic guidance for complex HVAC and building control issues.
• Coach and train customers and HVAC technicians on best practices and safety protocols.
• Conduct site visits to investigate product failures and training needs.
• Act as technical liaison between customers, contractors, and internal teams to resolve field issues.
• Perform other duties as required.

Skills

HVAC experience

Training

Communication

Education

Associates degree in technical field

Bachelor’s degree (standout)

NATE certification (standout)

Tools

Computer literacy

Job description

At Rheem, we are dedicated to bringing comfort to people’s lives. As a leading global manufacturer of heating, cooling, and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem - and help shape the future of products that impact lives—every day.

Our Field Technical Support Representative will provide Commercial HVAC technical advice and training to customers including distributors and their dealers on the proper application, installation, operation, and service of our products. This position will serve our Southern US district. This position is field based within the Southern US region and must be based near a major US airport.

• Provide tier-one escalation support and diagnostic guidance for complex commercial HVAC and building control issues.
• Coach, mentor, and train our customers and HVAC technicians on best practices, safety protocols, installation, troubleshooting, and new technologies.
• Conduct site visits to investigate product failures, manufacturing defects, and to aid in training for customers.
• Act as the technical liaison between customers, contractors, and internal teams to resolve issues within the field.
• Perform other duties as required.

• Associates degree in technical field
• 5+ years direct HVAC or industry experience
• Excellent verbal and written communication skills. Ability to present training to large groups.
• Computer literate
• Must be able to full perform physical functions of this role, including the ability to lift up to 50 pounds, crawl, and climb.
• Ability to travel approximately 50% of the time.

How to Stand Out:

• Bachelors Degree in related field
• Prior instructor/training experience preferred.
• NATE or other industry certifications preferred.

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:

• Adapting
• Business Understanding
• Collaborating
• Communicating Effectively
• Continuously Improving
• Customer-Orientation
• Developing Self
• Focusing on Results
• Influencing
• Managing Relationships
• Managing Work
• Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.