HVAC Field Support Specialist - Phoenix

Vertiv Corporation; Phoenix (AZ); On-site; USD 95,000 - 135,000; Full time

Job summary

Vertiv seeks a Precision Cooling System Specialist, the top Field Support Engineer, to provide product expertise, escalate complex issues, and lead on-site startup and field trials for Liebert precision cooling equipment.

You will train staff, contribute to technical manuals, and coordinate factory Start Up and new product development feedback, while maintaining strong customer relationships and supporting ongoing serviceability.

Qualifications

• High School Diploma or GED.
• 5 years experience with Liebert Precision Cooling Equipment plus 4-yr degree in HVAC Engineering or 10 years' experience as a technician with Liebert Precision Cooling Equipment.
• EPA refrigerant license certification.
• Completion of all available Product Training Classes, especially iCOM, and new products.
• Excellent customer service, communication and diplomacy skills.
• Highly Proficient with electrical / electronic test equipment.
• Proficient with technical schematics and diagrams.
• Craftsman' level brazing skills.
• Ability to connect Liebert Precision cooling equipment with various building management systems (BMS) and knowledge of common BMS communication protocols.

Responsibilities

• Supervise Field Trials - schedule travel dates with customers, coordinate on-site training with local support staff, resolve one-of-a-kind technical issues.
• Resolve customer problems where Liebert equipment is not meeting expectations - these problems may be application-related where the equipment is being asked to do something it wasn't designed for and other technicians have failed to resolve the issue.
• Maintain positive relationships sales and customers by maintaining customer satisfaction with Liebert products.
• Coordinate, supervise and perform factory Start Up of key products.
• Participate on New Product Development (NPDP) teams: Provide serviceability feedback to engineering during the design process.
• Review and contribute to technical training material.
• Review and contribute to technical manuals.
• Provide feedback to the factory for potential product quality and reliability issues.
• Informally train local support staff on how to maintain equipment after issues have been resolved.
• Provide telephone Diagnostic Engineering support during peak call periods when other Diagnostic Engineering resources are not available.

Skills

Customer service

Communication

Electrical testing

Schematic reading

Brazing skills

Liebert expertise

Education

HVAC Engineering degree

Tools

CANBus

Electrical test gear

BMS integration tools

Job description

Job Description The Precision Cooling System Specialist is the highest grade of Field Support Engineer. Field Support Engineers are product experts that provide input into technical training, technical documentation and manuals, They help customers resolve precision cooling problems that no one else can solve as a resource of escalation. They are instrumental in managing the Field Trial process for introducing new products to the field. They perform factory Start Up of XD and potentially other product lines that are more highly technical than typical Liebert models. The Precision Cooling System Specialist must be able solve problems with minimal technical support as they are considered the product expert.

RESPONSIBILITIES

• Supervise Field Trials - schedule travel dates with customers, coordinate on-site training with local support staff, resolve one-of-a-kind technical issues
• Resolve customer problems where Liebert equipment is not meeting expectations - these problems may be application-related where the equipment is being asked to do something it wasn't designed for and other technicians have failed to resolve the issue.
• Maintain positive relationships sales and customers by maintaining customer satisfaction with Liebert products
• Coordinate, supervise and perform factory Start Up of key products
• Participate on New Product Development (NPDP) teams: Provide serviceability feedback to engineering during the design process
• Review and contribute to technical training material
• Review and contribute to technical manuals
• Provide feedback to the factory for potential product quality and reliability issues
• Informally train local support staff (including customer maintenance personnel, 3rd party contractors, or Liebert associates) on how to maintain equipment after issues have been resolved
• Provide telephone Diagnostic Engineering support during peak call periods when other Diagnostic Engineering resources are not available.

QUALIFICATIONS

• High School Diploma or GED
• 5 years experience with Liebert Precision Cooling Equipment plus 4-yr degree in HVAC Engineering or 10 years' experience as a technician with Liebert Precision Cooling Equipment
• EPA refrigerant license certification
• Completion of all available Product Training Classes, especially iCOM, and new products
• Excellent customer service, communication and diplomacy skills
• Highly Proficient with electrical / electronic test equipment
• Proficient with technical schematics and diagrams
• Craftsman' level brazing skills
• Ability to perform any repair or modification to Liebert precision cooling equipment
• Ability to network the controls of major product lines (including DS, XD, CRV) and set up teamwork, lead-lag
• Experience with CANBus communication
• Ability to connect Liebert Precision cooling equipment with various building management systems (BMS) and knowledge of common BMS communication protocols
• Familiarity / sensitivity to the Liebert product sales business model of Liebert / REP / Contractor / End User - IT Operator
• Familiarity with the new DA125 and the principals of pumped refrigerant economization

PHYSICAL & ENVIRONMENTAL DEMANDS

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.

Extreme cold (below 32*)

Extreme heat (above 100*)

Noise Level (Medium / High need to shout to be heard)

Working around moving machinery (fork-lifts, tractors)

Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)

Work outdoors (no effective protection from weather)

WORKING CONDITIONS:

• 75% Travel is required.
• Ability to work unusual hours such as weekend and nights based on customer requirements
• May have on-call responsibility.
• Driver's license and passport are required
• Must be at least 18 years old

THE VERTIV OPPORTUNITY

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities. Our Core Principles: Safety | Integrity | Respect | Teamwork | Inclusion Our Strategic Priorities High-Performance Culture Customer Focus Operational Excellence Innovation Financial Strength Vertiv Behaviors Own it Act with urgency Foster a customer-first mindset Think big and execute Lead by example Drive continuous improvement Learn and seek out development Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail].