HVAC Field Service Technician I

AAON, Inc.; Tulsa (OK); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Tuition reimbursement

Paid time off

Paid holidays

Health insurance

Health Savings Accounts

Profit sharing or annual incentive

Bonus

Premium 401(k) plan

Job summary

AAON, Inc. is seeking an entry-level Field Service Technician I to provide on-site installation, maintenance, and repair of HVAC equipment at customer locations. You will document service work, assist customers with operation procedures, and support safety and quality standards in a dynamic field setting.

This role offers hands-on training, exposure to electrical and control systems, and opportunities to advance in field service operations while delivering reliable comfort solutions to clients.

Qualifications

• Requires a high school diploma or GED; 2+ years in technical service, HVAC, or related field.
• EPA Certification or HVAC-related certifications preferred.
• Experience with HVAC equipment, controls, or refrigeration systems.

Responsibilities

• Assist in installation, startup, maintenance, and repair of HVAC equipment at customer locations.
• Perform routine inspections and preventive maintenance activities for reliability.
• Diagnose basic mechanical, electrical, and controls issues; escalate complex problems.
• Document service activities, parts usage, and customer interactions accurately.
• Communicate status and recommendations to customers professionally.
• Operate and maintain tools, equipment, and service vehicles per standards.
• Support commissioning, startup, and operational verification activities.
• Assist customers with operation and troubleshooting guidance.
• Ensure compliance with safety standards and customer site requirements.
• Coordinate with support teams to resolve issues.
• Participate in training to develop field service expertise.

Skills

HVAC basics

Troubleshooting

Customer service

Documentation

Electrical systems

Education

High School Diploma or GED

Associate degree (preferred)

Tools

Diagnostic equipment

Hand tools

Power tools

Job description

Job Description: The Field Service Technician I is responsible for providing entry-level field service support for installation, maintenance, troubleshooting, and repair of HVAC equipment at customer locations. This role contributes to organizational objectives by ensuring equipment operates safely and efficiently while supporting customer satisfaction and service excellence. The position works under general supervision to perform routine service activities, document service work, and assist customers with operational questions. This role serves as a foundation for developing technical expertise in HVAC systems, field service operations, and customer support.

Primary Duties:

• Assist in the installation, startup, maintenance, and repair of HVAC equipment at customer locations.
• Perform routine inspections and preventive maintenance activities to ensure equipment reliability and performance.
• Diagnose and troubleshoot basic mechanical, electrical, and controls-related issues, escalating complex problems as needed.
• Document service activities, inspections, repairs, parts usage, and customer interactions accurately and completely.
• Communicate service status, findings, and recommendations to customers in a professional manner.
• Operate and maintain company tools, equipment, and service vehicles in accordance with company standards.
• Support equipment commissioning, startup, and operational verification activities.
• Assist customers with basic equipment operation, maintenance procedures, and troubleshooting.
• Ensure compliance with safety standards, company policies, and customer site requirements.
• Primary duties may include, but are not limited to: Support warranty and service-related investigations.
• Coordinate with technical support, engineering, and operations teams to resolve customer issues.
• Assist with parts identification and ordering to support service activities.
• Participate in technical and safety training programs to develop field service expertise.
• Performs other duties as assigned.

Job Requirements Education and Experience Requirements:

Requires a high school diploma or general education degree (GED); 2+ years of experience in technical service, maintenance, HVAC, industrial equipment repair, or a related field, Or any combination of education and experience, which would provide an equivalent background.

Preferred:

• Associate degree, technical degree, or vocational training in HVAC, electrical systems, mechanical systems, or a related discipline.
• EPA Certification or HVAC-related certifications.
• Experience working with HVAC equipment, controls, or refrigeration systems.

Knowledge, Skills, and Abilities:

• Basic knowledge of HVAC equipment, mechanical systems, electrical systems, and controls.
• Ability to troubleshoot and diagnose routine equipment issues.
• Familiarity with hand tools, power tools, and diagnostic equipment.
• Strong customer service and communication skills.
• Ability to read and interpret service manuals, wiring diagrams, and technical documents.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage service schedules effectively.
• Basic computer skills for documentation and service reporting.

Essential and Physical Functions:

• Ability to diagnose and resolve routine technical issues and make sound decisions in the field.
• Strong problem-solving, organizational, and customer service skills.
• Ability to communicate effectively with customers, team members, and support personnel.
• Frequent standing, walking, climbing, bending, and working around operating equipment.
• Ability to lift, carry, push, or pull up to 50 lbs. regularly.
• Ability to use fine and gross motor skills for repairs, diagnostics, and equipment installation.
• Ability to sit and drive for extended periods while traveling between customer locations.
• Ability to work in confined spaces, elevated work areas, and varying environmental conditions.

Work Environment:

Perform work primarily at customer sites, commercial facilities, industrial operations, and construction locations. Regular exposure to varying temperatures, weather conditions, dust, noise, and mechanical equipment. Frequent travel required to customer locations within assigned service areas. Exposure to energized electrical systems, refrigeration systems, moving mechanical components, and industrial environments. Compliance with all company policies and procedures to maintain a safe working environment. Use of personal protective equipment (PPE) as required by company and customer safety standards. This role is classified as a Safety Sensitive Position, requiring adherence to all safety protocols to ensure a safe and secure work environment.

Disclaimer:

Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Benefits and Compensation Summary:

We take care of our people. We offer competitive compensation and robust benefits to all full-time team members, including:

• Tuition reimbursement
• Paid time-off
• Paid holidays
• Healthcare insurance & Health Savings Accounts
• Profit sharing or Annual Incentive Plan
• Bonus
• Premium 401(k) plan

At AAON and BASX, we're driven by a shared commitment to innovation, performance, and sustainability. Since 1988, AAON has been at the forefront of the HVAC industry, delivering cutting-edge solutions for commercial and industrial indoor environments. Since joining forces with AAON in 2021, BASX has built on that foundation with highly engineered, custom solutions for critical environments—including cleanrooms, data centers, and laboratories—where precision and reliability matter most. Together, we design and manufacture highly configurable systems tailored to each application, ensuring our customers achieve exceptional efficiency, performance, and long-term value. Join us in shaping smarter, more sustainable environments for the future.