HVAC Field Service Manager

ZipRecruiter; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

A reputable HVAC services company is seeking an HVAC Field Service Manager in Boston to lead and develop a team of service technicians. The role requires 3-5 years of HVAC service experience, management skills, and the ability to handle escalated customer concerns effectively. The position offers a full-time salary with performance bonuses and involves both indoor and outdoor work environments.

Qualifications

• 3-5 years of hands-on HVAC service experience is required.
• Must have 2-3 years of management or leadership experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook) is essential.

Responsibilities

• Lead and develop a team of service technicians to achieve operational excellence.
• Monitor technician KPIs to track productivity and performance.
• Handle escalated customer concerns to ensure high satisfaction.

Skills

Communication skills

Leadership

Multitasking

Education

3-5 years of HVAC service experience

2-3 years of management experience

Microsoft Office proficiency

Job description

HVAC Field Service Manager

Position Type: Full-time salary position which is eligible for bonus based on performance.

Job Summary:

The HVAC Field Service Manager is responsible for leading and developing a team of service technicians to achieve operational excellence, high customer satisfaction, and revenue goals. This role involves monitoring performance metrics, providing structured technical training, handling escalated customer concerns, and ensuring the team meets closing targets.

Essential Functions:

The Essential Functions are representative, but not all-inclusive, of the knowledge, skills, and abilities required to perform this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

• Performance Management:
  • Monitor technician KPIs to track productivity, efficiency, and sales performance.
• Training & Development:
  • Provide on-the-job training to improve technical skills and service quality.
  • Conduct structured, in-person technical training sessions within designated time slots.
• Team Meetings:
  • Lead and coordinate weekly service meetings to align team goals, share updates, and address challenges.
• Customer Relations:
  • Handle escalated customer concerns promptly and professionally to ensure high satisfaction and retention.
• Field Support:
  • Accompany junior technicians on callbacks to guide troubleshooting and resolution processes.
• Sales Performance:
  • Drive the service team to maintain a minimum 75% close rate on all jobs.

Education & Experience:

• 3–5 years of hands-on HVAC service experience.
• 2–3 years of management or leadership experience in a service environment.
• 2–3 years of Microsoft Office (Word, Excel, Outlook) proficiency.
• Strong communication skills with the ability to lead and motivate teams.
• Proven ability to multitask in a fast-paced environment.
• Ability to work occasional weekends or evenings to help meet operational needs.
• Requires proficiency in reading, writing, and communicating in English

Supervisory Responsibilities:

• This is a supervisory role that may include overseeing and managing a team or department.

Work Environment:

• Indoor & Outdoor Environment: This position requires working both indoors and outdoors at retail and other designated locations (farmer's markets, town events). Weather conditions will vary based on the season.
• Warehouse Environment: This position is based in a warehouse, which serves as a base for many of our operations and includes equipment and material storage areas.
• Customer settings: This position is based in customer settings and will require work in and out of doors, including in attics, basements, small-confined spaces, and rooftops.

Physical Demands:

• Requires sitting at a desk for long periods of time, performing tasks on a computer, the ability to move within the office to attend meetings, access equipment, or interact with colleagues.
• While performing the duties of the job, the employee is regularly required to stand, bend, crawl, or kneel in confined spaces. The employee may be required to lift up to 60 pounds, and must be able to climb ladders, enter crawl spaces, stand on rooftops, and move up and down stairs safely.
• This job may require travel in a personal or company-provided vehicle.

Equal Opportunity Employer:

At HomeWorks Energy, we celebrate , , and collaboration. As an Equal Opportunity Employer, we do not discriminate against , , , , , , , or expression, , physical or mental disability, veteran status, or any other applicable characteristics. All employment decisions are based on qualifications, skills, and experiences needed to successfully perform the job.