HVAC Dispatcher - Hunton Services (610/45 S near Hobby Airport)

The Hunton Group; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

The Hunton Group is seeking an organized HVAC Dispatcher responsible for scheduling and invoicing Field Technicians. This role requires excellent organizational and communication skills and HVAC knowledge is considered a plus. Join a recognized industry leader and contribute to ensuring superior customer satisfaction.

Qualifications

• Excellent organizational, communication, and customer service skills.
• Ability to interpret field service work orders.
• Experience with computer-aided dispatch and email.

Responsibilities

• Schedule and invoice for service work for maintenance and emergency calls.
• Coordinate with field representatives to ensure customer satisfaction.
• Process service claims and ensure timely completion of purchase orders.

Skills

Organizational skills

Communication skills

Customer service skills

HVAC knowledge

Education

Associate's degree in a technical or business-related field

Bachelor's degree preferred

Job description

Hunton Services, a division of the Hunton Group, is seeking to hire an organized HVAC Dispatcher to function as a resource for loading of labor and materials, a dispatcher, a billing specialist, and a process owner of each contract in assigned territories. The ideal candidate will be responsible for scheduling, assigning, invoicing, and dispatching Field Technicians to meet customer service requirements, tracking and documenting work, and addressing fulfillment issues. Proficiency in the use of our automated Service System, Wennsoft, is a critical tool that Resource Coordinators must master. This position will report directly to the Area Service Manager and is located in zip code 77087.

Come work for an industry leader that has been recognized both locally and nationally as one of the Top Places to Work!

Responsibilities:

• Correspond to customer inquiries and requests from Existing Building & New Systems Sales Engineers by producing call slips with a clear scope of service to be performed.
• Route contractor or owner in-warranty requests for service for authorization, as appropriate to the type of warranty.
• Review Request for Service forms from New Equipment Sales for completeness & accuracy; verify equipment warranty status, review site & equipment information & start rates; produce call slips as required to properly manage Trane warranty calls.
• Review Service Job Estimates to plan for accomplishing projects, staffing and equipment requirements, and allotment of available resources for various phases of projects or start-ups, and coordinate with the Service Project Manager, Field Service Supervisor, or Technician.
• Process service claims, including concessions, Ship Product Defects, retrofit, and labor warranties, and purchase orders
• Coordinate and schedule all service work for maintenance, quoted work, time and material, startups, emergency calls, training, and other-directed activities.
• Ensure that all calls are properly entered in the dispatch software system.
• Ensure proper information is provided to the field representatives to achieve proper execution, maximize utilization, and deliver superior customer satisfaction.
• Review documentation from field representatives, vendors, and customers to ensure proper handling for filing, accounts payable, cost moves, and billing are completed promptly.
• Responsible for the creation, completion, and invoicing of all purchase orders and service tickets.
• Proactively follow up with customers, field representatives, and interoffice to ensure outstanding issues are resolved and all commitments and expectations are met or exceeded.
• Maintain a positive attitude and communicate professionally to all customer inquiries, including but not limited to customer complaints, re-directing field representatives, and a fast-paced changing environment.

Qualifications:

• Must possess excellent organizational, communication, and customer service skills
• Must be able to interpret field service work orders to determine and implement the appropriate course of action
• Ability to use computer-aided dispatch, fax software, scanner, e-mail
• HVAC knowledge is a plus

Requirements:

• Must have an Associate's degree in a technical or business-related field; BA or BS degree preferred