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HVAC Dispatcher/Admin

ZipRecruiter

Addison (TX)

On-site

USD 10,000 - 60,000

Full time

Today
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Job summary

A local HVAC service provider in Addison is seeking a dispatcher to manage client appointments and provide excellent customer service. The ideal candidate will have at least 3 years of office-based customer service experience and be proficient in Microsoft Office. Benefits include flexible scheduling, competitive pay, and paid training. HVAC experience is a plus but not required. Interested applicants should apply online only.

Benefits

Flexible scheduling
Competitive compensation
Medical, Dental & Eye insurance
Profit Sharing Plan
Paid vacation and holidays
Paid training and professional development
Employee Discount Program
Weekly paychecks

Qualifications

  • Minimum 3 years of office-based customer service experience.
  • Experience with a multi-line phone system is required.
  • HVAC industry knowledge is a plus but not required.

Responsibilities

  • Answer inbound calls and transfer inquiries appropriately.
  • Schedule service calls using Service Titan.
  • Verify technician checkouts and maintain daily timesheets.

Skills

Customer service skills
Organizational skills
Interpersonal skills

Education

High School diploma or equivalent

Tools

Microsoft Office
Outlook
Gmail
Service Titan
Job description
Overview

A local HVAC company out of Addison who believes that fostering a family atmosphere has been integral in providing the best quality services for our clients. To help continue this tradition, we are hiring a dispatcher to join our team of experienced technicians and provide outstanding customer service. Our dispatcher will be responsible for managing client appointments, troubleshooting customer inquiries, and tracking technician job progress throughout the day. HVAC experience is not necessary but highly regarded, as we are looking for an organized and detail-oriented individual who can ensure all jobs are completed efficiently and on time. HVAC would be a huge plus! If you think you\'d be a great fit for this dispatcher/CSR position, please apply today!

Looking to hire ASAP.

Benefits
  • Flexible scheduling to support work-life balance (8am-5pm or 8:30am-5pm)
  • Competitive compensation with career advancement opportunities
  • Medical, Dental & Eye insurance (up to 75% employer-paid via BlueCross/BlueShield)
  • Profit Sharing Plan
  • 7 paid holidays annually; paid vacation time
  • Paid training and professional development
  • Employee Discount Program
  • Weekly paychecks and paid overtime pay
Requirements
  • High School diploma or equivalent
  • Minimum 3 year of office-based customer service experience
  • Experience with a multi-line phone system
  • Proficiency in Microsoft Office, Outlook, and Gmail
  • Willingness to learn Service Titan (huge plus) and other HVAC software
  • Outstanding interpersonal skills a positive, team-oriented attitude
  • Ability to work under pressure and maintain professionalism
  • HVAC industry knowledge is a plus but not required
Job Description & Responsibilities
  • Answer inbound calls on a multi-line phone system; transfer inquiries appropriately
  • Accurately convey information about our services and gather customer details (including lead source)
  • Schedule all service calls and APC/CMA appointments in Service Titan
  • Verify technician checkout, email addresses, payments, equipment availability, and job summaries
  • Ensure filters, belts, and other parts for Service Agreement visits are stocked in shop ahead of appointments
  • Maintain daily timesheets and submit by Wednesday midday
  • Order office supplies and coordinate Sam\u2019s Club orders for water and snacks
  • Sort incoming mail; forward payments and invoices to the Office Manager
  • Participate in ongoing training for professional development
  • Perform additional administrative duties as assigned by management

Compensation: $20.00 - $25.00 per hour (Definitely negotiable for the right candidate)

Apply on-line only. Please do not call shop.

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