HVAC Dispatcher

Lane Valente Industries; South Windsor (CT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Paid Vacations

401(k) retirement plan with generous company match

Job summary

Lane Valente Industries is seeking an HVAC Dispatcher in South Windsor, Connecticut. This full-time role involves providing exceptional customer service and coordinating technicians' schedules using GPS tools.

Ideal candidates will have prior dispatching experience, a high school diploma, and strong communication skills. Benefits include medical and dental insurance, paid vacations, and a 401(k) retirement plan with generous company match.

Qualifications

• High school diploma required; additional education is a plus.
• Previous dispatching/customer service experience required.
• Ability to manage multiple tasks and maintain customer relationships.

Responsibilities

• Provide primary customer service responsibilities.
• Schedule and notify service technicians using GPS tracking.
• Maintain records of customer repairs and dispatching board.

Skills

Customer service

Dispatching experience

Multi-line phone system skills

GPS system utilization

Education

High school diploma

Additional education

Job description

Lane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada.

We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices.

We are always looking for talented people driven to be highly productive members of the team with an emphasis on integrity and learning.

HVAC DISPATCHER

Job Type: Full-time

Job Responsibilities

• Primary responsibility is customer service.
• Communicates with customers to determine their needs.
• Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software.
• Receives check-in call from the service technicians and informs workers of the next job to respond to.
• Supports service technicians.
• Maintains customer repair records using the computer database to give detailed history of the work performed at their sites.
• Maintains dispatching board to ensure maximum efficient capacity of technicians.
• Manage on-call schedule and notify technicians of their assigned weeks.
• Notify answering service of the schedule and numbers to call in case of emergency.
• Know and understand service work order module and service contract.
• Active in all facets of dispatch.
• Various reporting responsibilities as needed.

Job Requirements

• Requires a high school diploma; additional education a plus.
• Previous dispatching/customer service experience.
• Experience and utilizing judgment to plan and accomplish goals.
• Follow up and follow through with technicians and customers to help maintain good customer relationships.
• Ideal candidates will have the following customer service-related skills:
• A professional and courteous telephone manner.
• Ability to handle a multiple- line phone system, GPS system, and dispatch to multiple field technicians.
• Patience and endurance to sit/stand behind a desk all day.

Benefits Offered

• Medical Insurance
• Dental Insurance
• Paid Vacations
• 401(k) retirement plan with generous company match