HVAC Customer Service Representative (Onsite)

Johnson Controls, Inc.; Virginia, Rockville (MN, MD); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated service operations professional to join their dynamic team. In this role, you will have the opportunity to enhance service business performance while ensuring customer satisfaction through effective management of service agreements and operational plans. This position offers a collaborative environment where your contributions will directly impact the success of meaningful projects. With a commitment to employee wellbeing and professional development, this role provides a chance to thrive in a supportive culture that values your ideas and voice.

Benefits

Competitive Pay

Paid Vacation

Comprehensive Benefits

Company Vehicle

Employee Discount Programs

Qualifications

• Minimum five years' experience in service operations or scheduling.
• Ability to work independently with strong organizational skills.

Responsibilities

• Collaborating with Service Managers to meet financial objectives.
• Tracking and managing contract renewal cycles and escalating issues.

Skills

Service Operations

Organizational Skills

Interpersonal Skills

Communication Skills

Project Accounting

Education

Associate's Degree

High School Diploma

Tools

Service Management Software

Job description

***This position is onsite***

Join Johnson Controls' team and unleash your potential!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine building performance to serve people, places, and the planet. Join our team and contribute to a brighter future. Our extensive industry reach allows us to support and empower our employees through meaningful projects and continuous learning. We are committed to supporting your physical, financial, and emotional wellbeing.

Become part of the Johnson Controls family and thrive in a culture that values your voice and ideas.

What we offer:

• Competitive pay
• Paid vacation, holidays, and sick leave
• Comprehensive benefits from day one, including 401K, medical, dental, and vision
• Product and on-the-job/cross-training opportunities supported by internal resources
• Collaborative team environment
• Safety commitment through our Zero Harm policy
• Company vehicle, tools, and equipment provided
• Scheduling and management support
• Employee discount programs (The Loop by Perk Spot)

Under the supervision of the Branch Operations Manager, you will:

• Build and assess service business performance, analyze financial metrics, and support customer loyalty programs.
• Manage the 180-day service agreement renewal process and contract health/backlog reviews.

Responsibilities include:

• Collaborating with Service Managers to meet financial objectives through forecasting, analysis, and business process management.
• Networking with community, governmental, and professional leaders to secure and retain customers.
• Tracking and managing contract renewal cycles and escalating issues as needed.
• Leading backlog reviews, developing proposals, and maintaining customer relationships.
• Preparing operational plans for service visits and campaigns.
• Coordinating with teams to meet contractual obligations and participating in review meetings.
• Supporting safety audits and compliance with safety policies.
• Facilitating communication between teams and managing warranty claims.
• Promoting best practices for business growth and customer satisfaction.
• Performing other administrative duties as assigned.

Requirements:

• Associate's degree preferred; high school diploma or equivalent required; minimum five years' experience in service operations or scheduling.
• Ability to work independently with strong organizational skills.
• Excellent interpersonal and communication skills.
• Ability to prioritize tasks based on financial impact.
• Experience with project accounting and service management software is desirable.