HVAC Customer Service Rep

Airtron Heating & Air Conditioning - Columbus; Columbus (OH); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Tuition reimbursement

Company vehicle

Room for growth

Job summary

Airtron Heating & Air Conditioning of Columbus is hiring a full-time HVAC Customer Service Rep in Columbus, OH. You will be the first voice customers hear, handling inquiries, scheduling service visits, and documenting details with a professional, friendly attitude.

We offer a competitive hourly wage from $17 to $21 plus monthly commissions on service plan sales, plus benefits including health insurance, PTO, a 401(k) with company match, a company vehicle, and growth opportunities.

Qualifications

• Excellent communication skills, written and verbal.
• Ability to manage time and prioritize tasks.
• Professional presentation and rapport-building.
• Bilingual skills preferred.

Responsibilities

• Answer incoming calls on customer inquiries and schedule appointments.
• Document project details and customer concerns accurately.
• Respond to emails and voicemails in a timely manner.
• Schedule home visits and coordinate with service teams.
• Follow up with customers to ensure satisfaction.

Skills

Customer service

Communication

Time management

Rapport building

Bilingual preferred

Job description

Airtron Heating & Air Conditioning of Columbus in Columbus, OH is calling all go-getters to apply to join our amazing team as a full-time HVAC Customer Service Rep!

WHY YOU SHOULD JOIN OUR TEAM

We are a leading company that cares about its employees. We pay our HVAC Customer Service Reps a competitive wage of $17 - $21 per hour, depending on experience. In addition to your hourly rate, you will make monthly commissions by just selling service plans when our customers call us! No outbound or cold calling. Our team also enjoys great benefits, including health, paid time off (PTO), a 401(k) with company match, tuition reimbursement, a company vehicle, and room for growth. We also make it easy to apply with our initial quick mobile-optimized application. If we have your attention about this call center job, please continue reading!

ABOUT AIRTRON HEATING & AIR CONDITIONING OF COLUMBUS

Airtron Heating & Air Conditioning of Columbus has been proudly serving our customers in the Columbus, OH area for decades. We provide HVAC maintenance as well as new heating and cooling units. Customer satisfaction is our number one priority, and we are experts in our industry!

Our highly-trained technicians can solve even the most troublesome heating and air conditioning repairs and installations. Our customers appreciate the exceptional quality of the service they receive, and we love to show our employees how much we value their hard work. That's why we provide the best training, plenty of room for growth, and a healthy work/life balance. Come see what we're all about!

ARE YOU A GOOD FIT?

Ask yourself: Do you have excellent communication skills, both written and verbal? Can you manage your time well and effectively prioritize tasks? Do you present yourself professionally? Can you easily establish a good rapport with people? Are you collaborative and hardworking?

YOUR LIFE AS AN HVAC CUSTOMER SERVICE REP

This HVAC call center position typically works Monday - Friday from 7:30 am - 4:30 pm. Saturdays and Sundays are required.

As an HVAC Customer Service Rep, you are the face of the company for our clients when they call. Your friendly attitude gives each client you interact with over the phone a great impression of our company. As you take incoming phone calls from potential and current clients, you answer questions, set appointments, and schedule home visits. To help all our teams work effectively together, you document accurate project details/customer concerns, monitor voicemails, respond to emails, and send appointment confirmations. With your friendly and warm demeanor, you follow up with customers over the phone to ensure everything is going well. You take pride in making sure each client is satisfied with our service!

WHAT WE NEED FROM YOU

• Customer service skills
• Bilingual skills preferred

If you can meet these requirements and perform this call center job as described above, we would be happy to have you as part of our team!

Location: 43228