HVAC CSR Lead & Training Coordinator

Stevens Equipment Supply; Albuquerque (NM); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Benefits day one

Training programs

Growth opportunities

Daikin global backing

Job summary

Stevens Equipment Supply, Albuquerque, NM, is seeking a professional who will lead the Customer Services Representatives, coach staff, and support branch operations. The role focuses on training, performance feedback, and driving exceptional customer service.

You will coordinate with the Branch Manager to optimize workflow and support sales through strong customer relationships. Qualified candidates will have 5+ years in customer service with supervisory experience; High School diploma or GED

Qualifications

• 5+ years of superior customer service experience.
• CSR supervisory/lead experience preferred.
• Strong coaching and training abilities.

Responsibilities

• Lead CSRs and assist Branch Manager with training and reporting.
• Ensure delegated work flow to CSR staff is achieved.
• Provide performance feedback and motivation to staff.
• Capture and analyze data on department activities.
• Participate in process improvement efforts.

Education

High School diploma or GED

Tools

Microsoft Office – Outlook, Word, Excel

Job description

Stevens Equipment Supply, Albuquerque, NM, is seeking a professional who will lead the Customer Services Representatives, coach staff, and support branch operations. The role focuses on training, performance feedback, and driving exceptional customer service.

You will coordinate with the Branch Manager to optimize workflow and support sales through strong customer relationships. Qualified candidates will have 5+ years in customer service with supervisory experience; High School diploma or GED