HVAC Area Service Manager
Nextech
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Benefits offered by this job
Job summary
Nextech, America's largest HVAC/R service provider, seeks an Area Service Manager to lead and develop the technician team, recruit talent, and ensure high-quality workmanship. You will report to the Operations Manager and drive field performance, safety, and customer satisfaction across a designated area.
The role emphasizes technical leadership, effective communication, and ongoing staff development, with responsibilities spanning hiring, coaching, and coordinating service delivery to meet
Qualifications
- Minimum of 10 years as HVAC Service Technician.
- Experience in recruiting and hiring Technicians.
- Strong technical knowledge in HVAC service delivery.
- Commitment to ongoing education and professional development.
- Ability to communicate professionally with customers and teams.
- Excellent attention to detail and quality workmanship.
- Strong organizational and time-management skills.
- Ability to stay focused on results in a fast-paced environment.
- Professional appearance and conduct essential for leadership.
- Willingness to travel as needed for field supervision and coaching.
- Experience in managing technicians or service crews.
Responsibilities
- Active participation in recruiting and hiring of Technicians.
- Supervise and develop technician workforce.
- Forecast company needs and hire accordingly.
- Ensure productivity meets goals and align with reviews.
- Maintain market work levels to support Technicians (surveys, sales).
- Handle escalated service issues related to field/technicians.
- Develop training plans for technicians using company materials.
- Provide technical support and ensure quality of work in the area.
- Ride along with Technicians and assess field performance.
- Conduct annual technician reviews with VP approval.
- Be a positive image and role model for technicians.
- Protect company image and uphold safety and policies.
- Maintain local customer relationships with RSM and Account Managers.
- Lead weekly service meetings and set area goals.
- Recognize top performers and review van inspections.
- Ensure proper PPE and discuss safety topics weekly.
- Review new customer requirements and follow-up on callbacks.
Skills
Education
Job description
Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.
As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!
Reports to the Operations Manager. The Area Service Manager (ASM) will be responsible for managing the Technicians. In this position, the ideal candidate will be a technical leader in the industry, proven high quality of craftsmanship, an effective communicator, dedicated to self-improvement and education and have experience successfully managing commercial Service Technicians.
- Company Vehicle – Hit the road with confidence, with a company-provided vehicle and gas card.
- Paid Training & Ongoing Development – Invest in your career with fully paid initial and continuous training. We also offer Educational Reimbursements for your continued education.
- Top-Tier Health Insurance – Choose from excellent options, including a FREE employee-only plan.
- Dental & Vision Coverage – Prioritize your overall health with added benefits. Starts after your first 30 days!
- Supplemental Insurance Options – Access Accident, Critical Illness, Disability, and Supplemental Life coverage.
- FREE Life Insurance – Coverage equal to your annualized pay at no cost to you.
- 401(k) Retirement Plan – Secure your future with a 50% match on the first 6% of your contributions.
- Generous Time Off – Recharge with 7 paid holidays, and Paid Time Off (PTO)
- Extra Perks - Discounts on Travel, Auto, Food and many more.
- Active participation in recruiting and hiring of Technicians.
- Responsible for supervision and development of technician workforce.
- Assist the Operating Manager with forecasting the company’s needs of Technicians and hire appropriately to the needs
- Ensure Technician productivity meets or exceeds goals set at their review or during the hiring process
- Ensure the market maintains a work level to support the Technicians (quality site surveys, sales, etc.)
- Handle escalated service issues that are field/technician related
- Develop training plan for all assigned Technicians using Company training materials
- Responsible for technical support and quality of work for the area
- Perform ride along with Technicians
- Evaluate and perform annual Technician reviews with VPs approval
- Be a positive image and role model to Technician group
- Protect the company’s image, appearance and reputation
- Always be the example of safety
- Enforce company policies
- Maintain local customer relationships for assigned area with RSM and Account Managers
Service Meetings:
- Conduct weekly service meeting
- Communicate the goals and objectives for assigned area, give the technicians their performance scorecard on how they are doing
- Provide recognition to top performers
- Perform inspections of all vans at all service meetings (clean, oil life, fluids full, etc.)
- Inspect equipment, make sure all technicians have the proper PPE
- Discuss safety topics weekly
- Review new customer requirements
- Go over callbacks and results/additional repairs needed
- Receive feedback from Technicians on office scheduling/issues
- Minimum of 10 years as an HVAC Service Technician, Management experience is a plus
- Technical knowledge necessary to provide value to our technicians and customers
- Maintain continuous education in the technical field
- Must be able to conduct professional conversation with customers and resolve concerns locally before they lift
- Strong attention to detail and quality
- Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
- Ability to focus on desired results
- Ability to adapt to very fast-paced environment and deadlines
- Maintain a clean and professional appearance
- Must be able to travel as needed
- Experience in recruiting and hiring Technicians
- High School Diploma preferred
- Previous experience in HVAC Industry or other service business preferred
- Must be able to lift 100 pounds.
- Must be able to pick up and maneuver a 32-foot ladder, which weighs approximately 96 pounds.
- Must not exceed ladder ratings
- Extensive kneeling and squatting
- Must be able to climb ladders multiple times
- Must be able to haul equipment and tools to roof via ladders
- Must be able to drive extended hours for calls. This could require up to 8-10 hours of driving time per day.
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