HVAC Account Manager

Quantum Industrial; Mesa (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Performance incentives

PTO and holidays

Comprehensive benefits

Career growth opportunities

Job summary

Crawford Mechanical Services, a Quantum Industrial company, is seeking an HVAC/R & Plumbing Account Manager to drive growth and nurture client relationships across our service accounts. You will work with service leadership and field teams to deliver exceptional service and identify new opportunities while supporting the expansion of our mechanical services business.

Responsibilities include acquiring new clients, expanding existing accounts, negotiating service agreements, and ensuring

Qualifications

• Bachelor’s degree preferred; equivalent industry experience considered.
• 5+ years in account management or sales within HVAC/R, plumbing, mechanical services, or industrial construction.
• Experience managing service agreements and account profitability.
• Proficient in CRM, MS Office, and financial reporting.

Responsibilities

• Develop and grow HVAC/R and plumbing service business with new clients.
• Build and maintain strong customer relationships; be the main contact for accounts.
• Identify customer needs and develop service solutions delivering long-term value.
• Prepare proposals, negotiate service agreements, and manage renewals.
• Collaborate with service managers and field teams to ensure service excellence.
• Monitor account performance, customer satisfaction, and profitability.

Skills

Communication skills

Negotiation

Relationship building

Organizational skills

Problem solving

Education

Bachelor's degree or equivalent

Construction/Engineering background

Tools

CRM systems

Microsoft Office

Financial reporting tools

Job description

Crawford Mechanical Services, a Quantum Industrial company, is a leading mechanical and plumbing contractor with operations across multiple states. We specialize in large‑scale commercial and industrial projects, delivering innovative solutions for data centers, semiconductor manufacturing, biopharma, aviation, oil & gas, and more. Known for cutting‑edge fabrication technologies, quality craftsmanship, strong client relationships, and a culture that centers on empowering employees to reach their full potential, we live our motto “We build people” and “We build people who build amazing things.”

About The Role

The HVAC/R & Plumbing Account Manager is responsible for driving business growth, managing customer relationships, and overseeing the operational and financial performance of assigned service accounts. This position partners with customers, service leadership, and field teams to deliver exceptional service, identify new opportunities, and ensure long‑term customer satisfaction while supporting the continued growth of our mechanical services business.

What You’ll Be Responsible For

• Develop and grow HVAC/R and plumbing service business through new client acquisition and expansion of existing accounts
• Build and maintain strong customer relationships while serving as the primary point of contact for assigned accounts
• Identify customer needs and develop service solutions that deliver long‑term value
• Prepare proposals, negotiate service agreements, and manage contract renewals
• Collaborate with service managers, dispatch, and field technicians to ensure exceptional service delivery
• Monitor account performance, customer satisfaction, and service quality to drive client retention
• Manage account profitability by monitoring P&L performance, budgets, billing, and financial metrics
• Conduct customer site visits to evaluate opportunities, address concerns, and strengthen partnerships
• Represent the company at customer meetings, networking events, and industry functions
• Maintain accurate CRM records, sales forecasts, activity reports, and account documentation
• Support continuous improvement initiatives while promoting a strong safety culture and company values

What You Need

• Bachelor’s degree in Business, Engineering, Construction Management, or a related field preferred; equivalent industry experience considered
• 5+ years of experience in account management, business development, or sales within HVAC/R, plumbing, mechanical services, or industrial construction
• Strong understanding of commercial HVAC, plumbing, and mechanical service operations
• Experience managing service agreements, customer contracts, and account profitability
• Proficiency with CRM systems, Microsoft Office Suite, and financial reporting tools
• Valid driver’s license with the ability to travel throughout assigned territories
• Strong communication, negotiation, organizational, and relationship‑building skills
• Self‑motivated with the ability to identify opportunities, solve problems, and drive results

Work Environment & Physical Requirements

• Combination of office, customer locations, and active construction or service job sites
• Ability to walk job sites, climb ladders, access rooftops, and navigate mechanical rooms as needed
• Ability to lift up to 25 pounds occasionally
• Frequent local travel with occasional overnight travel based on business needs

What We Offer

• Competitive compensation plus performance incentives
• PTO and paid holiday package
• Comprehensive benefits
• A collaborative, customer‑focused culture with strong teamwork and accountability
• Opportunities for professional growth, leadership development, and career advancement
• The authority and support to build customer relationships, grow your territory, and make a lasting impact

Join a team with a strong pipeline of opportunities, a commitment to exceptional customer service, and the resources to help you build a successful career in mechanical services.