Hurricane Relief Call Center Representative

MCI; Jackson (MS); Remote; USD 10,000 - 60,000; Part time

Job summary

MCI is seeking a Hurricane Relief Call Center Representative to provide exceptional customer service during disaster relief efforts. This part-time, remote position requires excellent communication skills and a high school diploma. Ideal candidates should be motivated, reliable, and able to work in a fast-paced environment, assisting customers with inquiries and enhancing their experience.

Benefits

PTO

Health coverage

Retirement plans

Paid training

Qualifications

• Must be 18 years or older.
• Typing speed of 20+ WPM required.
• Reliability and punctuality are essential.

Responsibilities

• Assist customers with service inquiries.
• Utilize service techniques and systems.
• Escalate dissatisfaction to proper channels.

Skills

Communication

Problem Solving

Conflict Resolution

Customer Service Orientation

Interpersonal Skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Hurricane Relief Call Center Representative

Join to apply for the Hurricane Relief Call Center Representative role at MCI.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Remote Work-at-Home

Job Type: Part-Time

Pay Types: Hourly + Bonus

Application Details: No Resume Required, Entry-Level

We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates will be contacted via email and text on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered, complete a full application on our careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

What does a Hurricane Relief Agent do?

Enhance the customer experience by providing exceptional solutions to simple requests, applying customer service techniques, and learning our account management systems to assist during a difficult time.

• Assist customers with service inquiries
• Learn common requests and solutions
• Improve the customer’s experience
• Utilize our service techniques and systems
• Escalate dissatisfaction to proper channels

Candidates should be confident, engaged, team-oriented, dedicated, and bring a positive attitude daily.

Candidate Qualifications

Highly motivated and dedicated applicants are encouraged to apply. Ideal candidates should have:

• Must be 18 years or older
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows
• Reliability and punctuality
• Customer service orientation, problem-solving, conflict resolution skills
• Ability to multi-task and work in a fast-paced environment
• Strong interpersonal skills

Conditions of Employment

Must be authorized to work in the country, willing to undergo background/security checks, and drug screening. Job offers depend on these results.

Compensation and Benefits

We offer competitive pay based on experience, with benefits including PTO, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

Physical Requirements

This role is largely sedentary, requiring sitting/standing for long periods, operating computers and office equipment, and occasional movement.

Equal Opportunity Employment

MCI is committed to diversity, equality, and providing reasonable accommodations for qualified applicants with disabilities. We do not discriminate based on protected characteristics and promote a respectful, inclusive workplace.

About MCI

MCI provides industry-leading solutions in CX and DX, including BPO, staff augmentation, contact center services, and IT services. Recognized for rapid growth, MCI operates multiple facilities across North America and beyond, employing over 10,000 professionals.

Note

This job description provides a general overview and is not exhaustive. The employer reserves the right to revise responsibilities and terminate employment at any time.