Huntsville University Kia - Automotive Service Advisor

Greenway Auto Group; Huntsville (AL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an experienced Service Consultant to join their dynamic team. This role involves interacting with customers, assessing their automotive needs, and ensuring exceptional service delivery. The ideal candidate will thrive in a fast-paced environment while maintaining high standards of customer satisfaction. With a strong mentorship program and excellent opportunities for growth, this position is perfect for those looking to advance their careers in the automotive industry. Join a team that values integrity, professionalism, and a fun work atmosphere!

Benefits

Sign-on Bonus for Experienced Advisors

Progressive and Competitive Pay Plan

Strong Mentorship Program

Employee Purchase and Service Discounts

Paid Vacation

Full Insurance Benefit Options

401(k) Retirement Savings Plan

Ongoing Training and Education

Team-oriented Work Environment

Qualifications

• One year of dealership Service Advisor experience preferred.
• Must have a valid driver's license and be in good standing.

Responsibilities

• Greets and consults with customers to interpret their needs.
• Sells additional needed services and manages expectations.
• Continuously updates customers on repair needs.

Skills

Customer Satisfaction

Communication Skills

Problem Solving

Service Advisor Experience

Education

High School Diploma

Tools

CDK

Job description

University Kia is looking for an experienced and motivated automotive dealership Service Consultants to join our team!

The ideal candidate is a high energy individual who is looking for an opportunity to increase their experience and learn from a dedicated team of mentors. This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done.Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Consultant position.

Duties performed by automotive service consultants include scheduling appointments for customers, scheduling alternative vehicles (such as loan vehicles or shuttle rides), initiating repairs andserviceby assessing customers' needs and writing repair orders.

If this sounds like the perfect opportunity for you, then we encourage you to apply now!

• SIGN ON BONUS FOR EXPERIENCED ADVISORS

RESPONSIBILITIES

• Greets and consults with customers to interpret their needs and arrange for appropriate service
• Serves as the primary point of contact for all automotive service and repair matters
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Sells additional needed services
• Sets and manages the expectations for service delivery for both the customers and mechanics
• Continuously updates customers on repair needs and completion times
• Verify that the final invoice reconciles with the work performed on the repair order
• Performs other duties as assigned

Qualifications

• One year of dealership Service Advisor experience, preferred
• Must have a proven record of achieving exceptional customer satisfaction
• Must have a valid driver's license and be in good standing
• Must exhibit personal and professional integrity
• Have a desire for a long term career with a growing organization
• CDK experience; preferred

BENEFITS

• Progressive and Competitive Pay Plan
• Strong mentorship program to help you gain the experience you need to progress your career
• Excellent opportunities for growth and internal promotions
• Ongoing Training and Education
• Employee Purchase and Service Discounts
• Paid Vacation
• Full insurance benefit options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
• 401(k) Retirement Savings Plan
• Team-oriented, professional and fun work environment

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