HUMAN SERVICES PROGRAM MANAGER - SES - 64084801

State of Florida; Gainesville (FL); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Annual and Sick Leave

Nine paid holidays and one Personal

State Group Insurance options

Retirement plan options

Job summary

The State of Florida, Department of Health, Alachua County WIC program seeks a Human Services Program Manager (SES) to supervise staff, oversee WIC operations, and ensure efficient clinic flow. The role requires leadership, travel between clinics, and strict adherence to health and privacy standards.

The incumbent will lead teams, evaluate performance, and coordinate with the WIC Program Manager to implement process improvements while maintaining regulatory compliance.

Qualifications

• Minimum 1 year experience working in WIC.
• Willing to travel up to 2 hours with a team in a state vehicle.
• A valid driver’s license.
• Preferred – Supervisory experience.
• College and/or WIC nutrition/breast feeding certification.

Responsibilities

• Supervise Health Support Specialist and Records Specialist.
• Promote cooperation and teamwork within a diverse environment.
• Develop and monitor clinic procedures and performance metrics.
• Train staff and conduct performance reviews.
• Ensure adherence to safety and privacy policies.

Skills

Strong communication

Supervisory experience

WIC knowledge

Public health awareness

Education

College degree and/or WIC nutrition certification

Tools

FL-WiSE system

Job description

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HUMAN SERVICES PROGRAM MANAGER - SES - 64084801

Date: Aug 28, 2026

The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:882669

Agency: Department of Health

Working Title: HUMAN SERVICES PROGRAM MANAGER - SES - 64084801

Job posting category Internal Human Services Program Manager – SES 64084801

Your Specific Responsibilities:

This position is with the Alachua County Health Department Special Supplemental Nutrition Program for Women, Infants and Children (WIC) and is a highly skilled supervisory professional position which requires an expert understanding of the Federal WIC & Nutrition Program and the use of the WIC FL-WiSE system.

The incumbent is expected to promote cooperation, courtesy, and teamwork in a diverse environment and as an employee of the Department of Health in Alachua County, represents the agency and its mission and values. The incumbent will maintain courteous and cooperative relationships with staff and the public, and adhere to all departmental policies and procedures, state and federal laws governing information, security, and privacy.

This position spends more than 50% of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees’ work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensure proper coverage, and complete timesheets.

This position supervises Health Support Specialist and Records Specialist positions, and reports directly to the WIC Program Manager to ensure the smooth operation of the department. This includes supervising work of direct reports and orienting them to general policies, programs and procedures. Advises staff on problems arising in the work setting. Ensures that proper procedures are followed. Evaluates employees by establishing criteria and responsibilities. Communicates with employees both individually and in staff meetings. Motivates employees to improve the quality and quantity of work performed. Directs the workloads of employees to ensure maximum use of time and resources.

This position will also serve as one of the clinical leads, and will be responsible for analyzing current procedures, and identifying organization difficulties that hinder clinic flow. Apprises supervisor of trends and works with the team to develop procedural changes to correct identified difficulties. Implements said changes upon approval of the Senior Public Health Services Manager/WIC Program Manager. Track clinic productivity, flow, and errors. Maintain reporting on error trends identified for training purposes. Provide corrective training on error trends. Work with the team to create and maintain clinic procedures and protocols, update them as required, and ensure adherence to procedures.

The individual must maintain a driver’s license and a car in good working order with adequate insurance and must also immediately report any citations for moving violations as well as suspension of driver’s license. This position requires traveling up to two hours as a team in a state or rented vehicle. A valid driver’s license is required to drive vehicles to assigned clinics.

This position obtains accurate data on height and weight measurements on participants. Performs hematocrit/hemoglobin testing and records results electronically. Cleans equipment and area where blood work is done, and maintains universal precautions when completing HST duties. Staff will follow established guidelines and standards for safety and handling equipment, biological specimens, and waste products to prevent exposure to blood borne pathogens. Will accurately complete the lab/anthropometrics screens in the electronic data system and maintain accurate inventory of medical supplies.

Required Knowledge, Skills, and Abilities:

Strong communication skills – in person and over the phone. Ability to plan, organize, manage time, meet deadlines and work independently.

Qualifications:

Minimum – Minimum of 1 year experience working in WIC

Willing to travel up to 2 hours with a team in a state vehicle

A valid driver’s license

Preferred – Previous supervisory experience

College and or WIC nutrition/breast feeding certification

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

to be theHealthiestState in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.