HEALTH SUPPORT SPECIALIST - 64049999

State of Florida; Lecanto (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

The Florida Department of Health in Citrus County seeks a Health Support Specialist to provide WIC nutrition services at Lecanto or Inverness, with scheduled or advance changes as needed.

The role requires Florida Paraprofessional Training and strict adherence to federal regulations; duties include data collection, benefits issuance, education, and maintaining client confidentiality.

Qualifications

• Ability to perform arithmetic calculations.
• Knowledge of WIC EBT cards and related procedures.
• Experience with collecting health measurements and client data.

Responsibilities

• Assess income, demographics and other information to determine WIC eligibility and inform clients of rights and obligations.
• Issue WIC EBT benefits and schedule appointments; assist in obtaining benefits.
• Record data accurately in FL-WiSE and maintain confidentiality of health records.
• Complete time sheets, EARS, and travel per guidelines.

Skills

Arithmetic

WIC EBT procedures

Public interaction

Data collection

Safety/precautions

Education

Florida Paraprofessional Training modules

Tools

FL-WiSE data system

WIC EBT system

Job description

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The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:882271

Agency: Department of Health

Working Title: HEALTH SUPPORT SPECIALIST - 64049999

*Note: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications/resumes will not be considered.

Thank you for your interest in career opportunities with the Florida Department of Health in Citrus County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! Applicants will be contacted directly if selected for an interview.

Your Specific Responsibilities:

This position will be available to work as a Health Support Specialist in both Lecanto and Inverness locations. The incumbent will be required to work at either site with a scheduled or advance notification of changes. This is a highly skilled position which requires an expert understanding of the Federal WIC Program and the use of the WIC FL-WiSE data system with minimal supervision. Having successfully completed the Florida Paraprofessional Training modules, will assist in providing quality nutrition services to WIC participants in compliance with the Federal Regulations and state policies. The incumbent is expected to promote cooperation, courtesy, and teamwork, in a diverse environment and as an employee of the Department of Health Citrus County, represents the agency and its mission and values while acknowledging that all information held in health records is confidential, with access governed by the state and federal laws Confidential information includes the clients name, address, medical social and financial data and services received.

Maintains current knowledge of the Federal WIC program regulations including WIC memos, WIC FL-WiSE clinic manual and the FL WIC Manual DHM 150-24. Accurately assesses and records income, demographic and other information necessary to determine WIC program eligibility and advises WIC participants of their rights and obligations per federal guidelines. Ensures that the Florida voter registration documentation and forms are completed accurately. Issue WIC EBT card benefits. Conducts an interactive, secondary low risk nutrition education contacts to WIC Clients and records their response. Assist in decreasing non-participation by contacting clients for appointments who appear on related reports such as the No Show and Clients Eligible for Benefits with No Future Appointment reports. Logs onto WIC call center to assist clients with scheduling appointments, issuing benefits, benefits explanation or appointments reminders. Ensures clients are provided accommodations for language,

Obtains accurate data on height and weight measurement on women, infants, and children. Performs hemoglobin testing and records results electronically. Cleans equipment and area where blood work is done daily. Maintains “universal precautions.” Follows established guidelines and standards for safety in handling equipment, biological specimens and waste products to prevent exposure to blood borne pathogens. Assesses immunization status. Completes lab/anthro and immunization sections in FL-WiSE.

Promotes and support breastfeeding initiatives. Refers all prenatal and breastfeeding clients to breastfeeding support staff. Participates in the annual Breastfeeding In-Service.

Reads, understands, and implements directives and other duties as assigned.

Completes and submits time sheets, EARS, and travel accurately and per established division and agency guidelines.

Completes monthly formula and breast pump inventory. Cleans any returned breast pumps. Discards of any returned formula and foods according to policy. Other duties as assigned.

Other job-related requirements for this position: Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Working hours: (A) Daily from 8:00 to 5:00 (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.)

Required Knowledge, Skills, and Abilities:

Ability to perform arithmetic calculations. Knowledge of the procedures and practices for receiving and disbursing WIC EBT cards. Knowledge of basic bookkeeping procedures. Ability to deal with the public in a tactful and courteous manner, maintain records, organize and coordinate work assignments, communicate, maintain effective working relations and good rapport. Ability to lift 15-25 pounds.

Qualifications:

• Must maintain a valid Florida driver license.

Preferred -

• 1 Year or more experienced working for the WIC program as a Health Support Specialist.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be theHealthiestState in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Must be willing to travel to Lecanto

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements.Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.