Human Services Practitioner - CIND

UNC Lineberger; North Carolina; Hybrid; USD 25,000 - 39,000; Part time

Benefits offered by this job

Retail and restaurant discounts

Local child care discounts

Special rates for performing arts

Job summary

UNC School of Medicine in Chapel Hill is seeking a part-time Family Navigator to support children with I/DD and their families within primary care practices. The role blends in-person and remote work, with roughly 20 hours per week and frequent team collaboration using Microsoft Teams and Epic EHR.

The navigator provides emotional, informational, and practical support, connects families to resources, and contributes to training and outreach across UNC pediatric services and partner organizations

Qualifications

• Associate’s degree in a related Human Services discipline with 2 years of relevant experience.
• Experience navigating health and social service systems for families encouraged.
• Ability to work in hybrid in-person/virtual settings and coordinate with clinical teams.

Responsibilities

• Serve as a family system navigator to support I/DD and MH needs for children and families.
• Provide emotional, informational, and instrumental support and connect to local resources.
• Collaborate with UNC pediatric teams and external partners; assist in FN training materials.
• Document activities and outcomes; participate in weekly team meetings and supervision.

Skills

Lived experience as caregiver

Strong interpersonal skills

Independent work with remote location

Education

Associate’s degree in Human Services

Tools

Epic EHR

Microsoft Teams

Microsoft Word/Excel/Outlook

Job description

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose of Organizational Unit

Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research.

Patient care: We promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.

Education: We prepare tomorrow’s healthcare professionals and biomedical researchers from all backgrounds by facilitating learning within innovative and integrated curricula and team-oriented interprofessional education to ensure a highly skilled workforce.

Research: We develop and support a rich array of outstanding health sciences research programs, centers and resources. We provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our university to support outstanding research. We foster programs in the areas of basic, translational, mechanistic and population research.

Position Summary

Flexible work arrangements, including virtual/hybrid work locations, are an integral part of the School of Medicine’s Working Forward initiative. As such, this position’s work location is designated as hybrid. Please note that the designated work location is subject to change based on the unit’s business needs.

Our goal is to help clinical care teams provide more efficient, effective, and family-centered care that optimizes quality of life and well-being for children and youth with I/DD and their families. This position will serve as a professional peer resource for families seen by primary care providers (PCPs) in partner practices and will provide education, training, and guidance to practice staff on how to effectively support children with IDD and their families, including connection to local community resources.

This position will serve as a family system navigator (FN). This position works directly with patient families to provide emotional, informational, and instrumental support to acquire desired services, resources, supports, and therapies. The FN duties and roles include and are not limited to the following: Supporting families (with emphasis on Eastern NC/Trillium connected families) directly in their I/DD and Mental Health (MH) system navigation needs, work with relevant referring UNC pediatric medical providers, liaison and develop key partners in the relevant Managed Care Organizations and other key agencies such as NC START , area provider agencies (Easter Seals, ARC , ASNC , etc.), support the teaching of other UNC pediatricians and pediatric resident physicians, medical students, and LEND trainees about the I/DD system and common I/DD support needs, connect and/or network with similar efforts such as Duke Pediatrics program, and interface with other family system navigators from related projects at UNC , Duke, and elsewhere, assist in the ongoing development of FN training materials, assist in the tracking and monitoring and reporting of key outcomes. Additional responsibilities include: conduct needs assessment with patients and family to identify needed resources, communicate identified needs with clinical teams, build and provide tailored support for clinical teams, patients and families, initiate and respond to contact from families and community service providers, and help patients, families, and providers increase their knowledge of programs and systems as well as develop their advocacy skills. FNs may also receive and track referrals and document outcomes of support provided, demonstrate accurate, clear, professional, and timely communication, and engage in regularly scheduled team meetings, peer support, and supervision. FNs will document or communicate in Epic electronic health record, Microsoft Word, Microsoft Excel and Outlook email. FNs will adhere to all HIPAA compliance and patient confidentiality rules. FN’s will engage in at least weekly clinical team meetings in which they will report back progress, share new information gathered from the family, and advocate on behalf of the family’s self-determined and expressed priorities.

This hybrid position is part time, approximately 20 hours/week. There is some flexibility in work hours for this position, however, applicants will be expected to complete approximately 15 hours/week of their works tasks during business hours, at the identified pediatric/family care office. The remainder of the hours can be completed virtually, with at least two mandatory meetings/week that will occur during regular business hours.

Minimum Education and Experience Requirements

Associate’s degree in a related Human Services discipline and two years of experience related to the area of assignment, or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Management Preferences

• Lived experience as a primary caregiver, decision maker, or navigation of the system for a child with IDD
• Support Sanford Pediatrics in-person for approximately 15 hours/week.
• Strong interpersonal skills
• Ability to work independently, with minimal supervision either in an office setting or from a remote location with regular team communication through Microsoft Teams and Outlook.
• Ability to do patient and family outreach calls regularly

Special Physical/Mental Requirements

Duties to be performed with or without reasonable accommodation:

• Physical ability to move from vehicle to clinic settings when needed
• Physical ability to use, read, and manipulate laptop computers
• Ability to communicate by phone, video and written communication with families, clinical team and family support team

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.