Human Services Practitioner-CIND

UNC Lineberger; Chapel Hill (NC); Hybrid; USD 42,000 - 60,000; Full time

Job summary

UNC Lineberger seeks a Family Navigator to support ADHD-impacted families with information, resources and advocacy. You will work with clinical teams across UNC outpatient services and community practices, linking families to services while documenting progress in Epic and other systems.

This role emphasizes family-centered care, cross-team collaboration and ongoing training materials development. Strong interpersonal communication, independent work, and familiarity with North Carolina

Qualifications

• Associate’s degree in related Human Services discipline and two years of experience.
• All degrees must be received from appropriately accredited institutions.

Responsibilities

• Provide emotional, informational, and instrumental support to families.
• Identify family and patient needs and liaise with UNC pediatric providers.
• Develop partnerships with North Carolina organizations and systems.
• Assist in training materials and document outcomes of support provided.
• Engage in weekly clinical team meetings and maintain HIPAA compliance.

Skills

Lived experience

Independent work

Interpersonal skills

Communication skills

Patient and family outreach

Team collaboration

Education

Associate’s degree in related Human Services discipline

Tools

Epic EHR

Microsoft Word

Microsoft Excel

Outlook

Microsoft Teams

Job description

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose of Organizational Unit

Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research.

Patient care: We promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.

Education: We prepare tomorrow`s healthcare professionals and biomedical researchers from all backgrounds by facilitating learning within innovative and integrated curricula and team-oriented interprofessional education to ensure a highly skilled workforce.

Research: We develop and support a rich array of outstanding health sciences research programs, centers and resources. We provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our university to support outstanding research. We foster programs in the areas of basic, translational, mechanistic and population research.

Position Summary

Flexible work arrangements, including virtual/hybrid work locations, are an integral part of the School of Medicine’s Working Forward initiative. As such, this position’s work location is designated as hybrid. Please note that the designated work location is subject to change based on the unit’s business needs. If you would prefer workspace access outside of clinic hours, this position includes access to shared workstations at the CIDD .

Our goal is to help clinical care teams provide more efficient, effective, and family-centered care that optimizes quality of life and well-being for children and youth with Attention-Deficit/Hyperactivity Disorder ( ADHD ) and their families. This position will focus on but not be limited to supporting Trillium connected families receiving care at UNC Pediatric outpatient services, CIDD clinics, and identified community practices (referred to as clinical teams going forward). This position will also serve as a professional peer resource for families seen by primary care providers (PCPs) in outpatient services and clinics. In addition, this Trillium supported Family Navigator (FN) will be linked to the continually expanding network of UNC and NC based system family navigators via separate yet related projects.

This position will serve as a family system navigator. This position works directly with patient families to provide emotional, informational, and instrumental support to acquire desired services, resources, supports, and therapies. The FN duties and roles include and are not limited to the following: Supporting families (with emphasis on Eastern NC/Trillium connected families) directly to identify family and patient needs, work with relevant referring UNC pediatric medical providers, liaison and develop key partners and organizations in North Carolina, support the teaching of other UNC pediatricians and pediatric resident physicians, medical students, and LEND trainees about ADHD and common ADHD support needs, connect and/or network with similar efforts such as Duke Pediatrics program, and interface with other family system navigators from related projects at UNC , Duke, and elsewhere, assist in the ongoing development of FN training materials, assist in the tracking and monitoring and reporting of key outcomes. Additional responsibilities include: conduct needs assessment with patients and family to identify needed resources, communicate identified needs with clinical teams, build and provide tailored support for clinical teams, patients and families, initiate and respond to contact from families and community service providers, and help patients, families, and providers increase their knowledge of programs and systems as well as develop their advocacy skills. FNs may also receive and track referrals and document outcomes of support provided, demonstrate accurate, clear, professional, and timely communication, and engage in regularly scheduled team meetings, peer support, and supervision. FNs will document or communicate in Epic electronic health record, Microsoft Word, Microsoft Excel and Outlook email. FNs will adhere to all HIPAA compliance and patient confidentiality rules. FN’s will engage in at least weekly clinical team meetings in which they will report back progress, share new information gathered from the family, and advocate on behalf of the family’s self-determined and expressed priorities.

Minimum Education and Experience Requirements

Associate’s degree in a related Human Services discipline and two years of experience related to the area of assignment, or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Management Preferences

• Have ‘lived experience’ as a primary caregiver or decision maker with experience in service system or education system navigation for a relative with ADHD
• Ability to work independently with minimal supervision either in an office setting or from a remote location with regular team communication through Microsoft Teams and Outlook
• Willing and able to do patient and family outreach calls regularly
• Strong interpersonal and communication skills
• Experience navigating North Carolina school, government (Mediciad, SSI , SSDI , EIPD ) or healthcare systems into or beyond the transition to adulthood (child age 14+)

Special Physical/Mental Requirements

Physical ability to move from vehicle to clinic settings when needed. Physical ability to use, read, manipulate laptop computers. Duties to be performed with or without accommodation.

Campus Security Authority Responsibilities

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail]

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Optional and Required Documents

• Required Documents Curriculum Vitae / Resume
• Optional Documents Cover Letter
• Certification/licenses

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have experience in a culturally competent and family centered care, especially with medically undeserved children/families?

  (Open Ended Question)

• * Describe your lived experience and knowledge you have to share with patients with ADHD and their families?

  (Open Ended Question)

• * How many years of experience do you have related to patient care navigation or peer support, or equivalent combination of training and experience?

  (Open Ended Question)