Human Services Manager

cityoffortworth; United States; On-site; USD 52,000 - 67,000; Full time

Benefits offered by this job

11 Paid Holidays

Medical

Dental

Vision

Paid Time Off

Pension Plan

Professional Development Opportunities

Job summary

The City of Fort Worth is seeking a Human Services Manager to lead the Neighborhood Services Department's CAP programs, including CSBG, HOPWA, and Veterans services.

You will oversee budgets, expenditures, reporting, and compliance while coordinating with internal departments and community partners to deliver services to residents in need.

Qualifications

• Bachelor's degree from an accredited college or university with major coursework in public administration, business administration, political science, sociology, psychology, social work or a related field
• Five (5) years of increasing social welfare or community agency experience, including two (2) years of administrative and supervisory responsibility

Responsibilities

• Manage the planning, implementation, and daily operations of multiple human services programs, including CSBG, HOPWA, and Veterans assistance programs
• Oversee grant budgets, expenditures, funding allocations, reporting requirements, and grant timelines to ensure compliance and timely expenditure of funds
• Supervise, develop, and evaluate staff, including supervisors and program leads, to promote accountability, consistent practices, and effective service delivery
• Monitor program performance, case processing, client services, and operational outcomes; identify deficiencies and implement corrective action plans as needed
• Ensure compliance with federal, state, and local regulations, grant requirements, program policies, and established procedures
• Establish and maintain effective systems for tracking workloads, deadlines, program deliverables, and staff performance to support timely and accurate reporting
• Collaborate with internal departments, community partners, funding agencies, and other stakeholders to resolve operational issues and improve service delivery
• Analyze program needs, identify opportunities for process improvement, and implement strategies to strengthen program effectiveness, staff performance, and client outcomes

Job description

Pay Range : $37.66 - $48.95/hr.

Job Posting Closing on: Friday, November 6, 2026

Workdays & Hours: Monday - Friday 8 am - 5pm; Some evening/weekend work required.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Human Services Manager job is available with the City of Fort Worth Neighborhood Services Department/Community Action Partners. The Human Services Manager will oversee the implementation of the CAP program, including but not limited to the CSBG (Community Services Block Grant), CEAP (Comprehensive Energy Assistance Program), Veterans funding, CAP (Community Action Partners) Advisory Council, case management and emergency services for community members. This position will implement state and federal programs and grants and coordinate these programs through budgeting, purchasing, contracting, and providing reports and data. The primary duty will be to ensure the grant obligations are met, and the community needs are addressed.

Minimum Qualifications

• Bachelor's degree from an accredited college or university with major coursework in public administration, business administration, political science, sociology, psychology, social work or a related field
• Five (5) years of increasing social welfare or community agency experience, including two (2) years of administrative and supervisory responsibility

Preferred Qualifications

• Master's degree from an accredited college or university with major coursework in public administration, business administration, political science, sociology, psychology, social work or a related field
• Experience managing multiple grants; including budget monitoring, expenditure tracking, compliance, reporting, and grant closeout
• Experience managing multiple programs and teams, including supervising supervisors, with responsibility for staff accountability, program performance, and operational oversight

The Human Services Manager job responsibilities include

• Manage the planning, implementation, and daily operations of multiple human services programs, including Community Services Block Grant (CSBG), Housing Opportunities for Persons with AIDS (HOPWA), and Veterans assistance programs
• Oversee grant budgets, expenditures, funding allocations, reporting requirements, and grant timelines to ensure compliance and timely expenditure of funds
• Supervise, develop, and evaluate staff, including supervisors and program leads, to promote accountability, consistent practices, and effective service delivery
• Monitor program performance, case processing, client services, and operational outcomes; identify deficiencies and implement corrective action plans as needed
• Ensure compliance with federal, state, and local regulations, grant requirements, program policies, and established procedures
• Establish and maintain effective systems for tracking workloads, deadlines, program deliverables, and staff performance to support timely and accurate reporting
• Collaborate with internal departments, community partners, funding agencies, and other stakeholders to resolve operational issues and improve service delivery
• Analyze program needs, identify opportunities for process improvement, and implement strategies to strengthen program effectiveness, staff performance, and client outcomes

Working Conditions

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions.

Physical Demands

Light Work - Depending on assignment, positions in this class typically exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to