HUMAN SERVICES INTAKE SCREENER

Washoe County; Reno (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

Washoe County is seeking an Intake Screener to support case management and intervention services. The role requires flexibility for a graveyard shift and potential weekends, with a hybrid schedule after training.

The ideal candidate holds a bachelor’s degree in a related field, a valid driver’s license, and bilingual abilities to serve diverse clients. Experience in protective services is desirable and strong written communication is essential.

Qualifications

• Bachelor’s degree in criminal justice, psychology, social work, sociology, education, or related field.
• Valid driver’s license required at time of appointment.
• Bilingual ability to communicate with non-English speakers.
• Experience with protective services or related field desirable.
• Ability to work in fast-paced, emotionally charged environments.
• Clear written communication for intake reports and case histories.

Responsibilities

• Perform intake duties to support case management and intervention services.
• Prepare intake reports and case histories from interviews and observations.
• Coordinate with clients, staff, and other departments to ensure smooth intake processes.
• Maintain flexible schedule to cover potential evenings, weekends, or holidays.

Skills

Interpersonal communication

Bilingual

Teamwork

Education

Bachelor’s degree in criminal justice, psychology, social work, sociology, education, or related field

Job description

Under general supervision, performs a variety of intake duties to support the delivery of case management and intervention services; performs related work as required.

This is an Open Competitive/Countywide Promotional recruitment being conducted to fill a current full‑time vacancy in the Washoe County Human Services Agency. The list established from this recruitment may be used to fill future vacancies as they occur.

Schedule Requirements (Current Vacancy): This position works a graveyard shift, Wednesday–Saturday, 10:00 PM–8:00 AM, including weekend coverage. A hybrid schedule will be available following the initial training period.

For more information on this position, please see the Job Specification at https://www.washoecounty.gov/humanresources/Careers/jobspecs.php

A bachelor’s degree from an accredited college or university in criminal justice, psychology, social work, sociology, education, or a closely related field.

License Or Certificate: A valid driver’s license is required at time of appointment and must be maintained for continued employment in this classification.

The Ideal Candidate Will

• An internship in public child welfare or fieldwork related to the profession is desirable*
• Have a proven ability to work in a fast‑paced environment
• Have effective interpersonal communication skills with clients from a wide range of socioeconomic backgrounds, division staff, representatives of other departments, and the general public - communicating with empathy and professionalism even in emotionally charged or hostile interactions
• Have previous exposure and experience with protective services for diverse and vulnerable populations
• Have written communication skills in both formal and informal situations with the ability to translate detailed, sensitive information gathered during interviews into clear, factual, and well‑organized intake reports and case histories
• Demonstrate good judgment and employ critical thinking to identify issues, gather additional and clarifying information, and seek consultation and guidance in support of departmental goals
• Have the ability to work a flexible schedule that may include days, evenings, weekends and/or holidays, recognizing that reports of abuse, neglect, and crisis situations can occur at any time and require consistent, dependable coverage
• Have the ability to cooperate in a strong teamwork driven environment
• Be bilingual, having the ability to communicate effectively with non‑English‑speaking clients and community members

The Washoe County Employees Association (WCEA) Non‑Supervisory Collective Bargaining Agreement (CBA) covers the Human Services Intake Screener position.

Background checks will be conducted on selected applicants through the State of Nevada and the Federal Bureau of Investigation (FBI).

Per the Washoe County Background and Reference Checks Policy, new and rehired employees are required to submit to a fingerprint based background investigation. Effective October 1, 2026, the $40.00 fee associated with this background investigation will be paid by the employee (if applicable) and deducted automatically from the first paycheck. Employment is contingent upon the results of the background check, although a record of conviction will not necessarily bar an applicant from employment.

Washoe County requires its employees to reside in the state of Nevada or neighboring California communities such as Truckee, South Lake Tahoe or Susanville as of their first day of work.

Washoe County hires all new employees at the minimum rate of the salary range and eligible employees may receive an annual merit increase of 5% until they reach the maximum salary for the classification. Upon promotion, current Washoe County employees are placed at the minimum rate of the salary range for the higher classification of the new position OR a promotional calculation, whichever is greater.

Veteran Point

Eligible veterans who were honorably discharged from the U.S. Armed Forces shall receive one (1) bonus point upon passing Open Competitive examinations only. In order to be given a bonus point, applicants must attach proof of Honorable Discharge (DD‑214 with Classification of Discharge) to the Online Application at time of submission.

Washoe County is proud to be an equal opportunity employer and is committed to a diverse workforce that creates a sense of belonging for all employees and citizens, thereby encouraging persons from all backgrounds and experiences to apply for employment.

Washoe County will recruit, hire, train and promote into all job levels without regard to race, religion or belief, gender, marital status or domestic partnership, familial status, national origin, age, mental or physical disability, pregnancy, sexual orientation, gender expression or identity, genetic information (GINA), veteran status, political affiliation, membership in an employee association or union or any other protected class under applicable federal or state law.

Questions: Jessica Gutierrez [e-mail] 775‑328‑2096