Human Services Enforcement Assistant

maine; Sanford (ME); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Work-Life Fit - Rest is e

Job summary

The Department of Health and Human Services (DHHS) in Maine is seeking a Human Services Enforcement Assistant in the Division of Support Enforcement & Recovery (DSER) for a full-time, Monday–Friday 8–5 role in Sanford. You will handle administrative tasks, assist with legal documents, and support the child support program with case management and communications.

Minimum qualifications include foundational office/administrative experience and proficiency with Outlook, Excel, Word, data entry, and

Qualifications

• Outlook, Excel, MS Word and comparable word processing/spreadsheet applications.
• Data Entry (entering data and narratives).
• Written and Verbal Communications, including keyboarding & telephone skills.
• Customer Service.
• Teamwork.

Responsibilities

• Process administrative documents and assist with processing legal documents (e.g., wage attachments, license revocation, passport denial, motor vehicle liens).
• Communicate with parents and provide information about the child support program.
• Manage correspondence and respond to time-sensitive mail and electronic communications.
• Provide telephone customer service.
• Build cases and manage contact with individuals applying for child support services.
• Classify and index documents; assist with scheduling genetic testing and general office duties.

Skills

Outlook

Excel

MS Word

Data Entry

Written and Verbal Communications

Customer Service

Teamwork

Education

Foundational education/experience in office/administrative support

Job description

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.

Department of Health and Human Services (DHHS)

Opening Date: August 20, 2026

Closing Date: September 2, 2026

Job Class Code: 5038

Grade: 17 (Admin Services)

Salary: $19.27 - $27.74 per hour

Position Number: 02000-2669

Location: Sanford

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

The Human Services Enforcement Assistant position in Division of Support Enforcement & Recovery (DSER) is a full-time Monday-Friday, 8-5.

Core Responsibilities:

• Processing administrative documents and assisting with processing legal documents, which may include wage attachments, license revocation, passport denial and placing/releasing motor vehicle liens
• Communicating with parents, answering questions, and providing information about the child support program
• Managing and prioritizing correspondence/contacts, including electronic and hard mail, addressing time sensitive mail promptly
• Telephone Customer Service
• Building cases and managing contact with individuals applying for child support services
• Document imaging and indexing
• Scheduling genetic testing
• Assisting with general office duties

Minimum Qualifications:

To qualify for this position, you must have foundational education, training, and/or experience in office/administrative support work or another related area demonstrating competency in applying office support processes, procedures, and practices; gathering and organizing information; tracking and maintaining records; and explaining or assisting with administrative processes.

Please submit a resume and cover letter describing your skills as expert, skilled or novice in the following areas:

• Outlook, Excel, MS Word and comparable word processing/spreadsheet applications;
• Data Entry (entering data and narratives)
• Written and Verbal Communications, including keyboarding & telephone skills;
• Customer Service;
• Teamwork

Note: Applicants are subject to pre-employment screening including verification of minimum qualifications, application information, employment history, and references. Conditional offers are made to selected candidates who must successfully complete a pre-employment, fingerprint-based criminal history record check.

Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office for Family Independence, Division of Support Enforcement & Recovery (DSER) is responsible for the development and implementation of the rules, regulations, policies, and procedures necessary to ensure that all non‑custodial parents are contributing to the economic support of their children. Responsibilities include establishing paternity, locating non‑custodial parents, establishing and enforcing child support orders and representing the Department's interest in the Maine District Court in matters pertaining to child support.

The Division of Support Enforcement & Recovery has offices located statewide in Biddeford, Sanford, Portland, Lewiston, Augusta, Rockland, Bangor, Ellsworth & Caribou. This position requires occasional travel.

Benefits of working for the State of Maine:

• Work-Life Fit - Rest is e