Human Services Case Manager

FLORENCE COUNTY HUMAN SERVICES DEPARTMENT; Town of Florence (WI); In loco; USD 47.000 - 58.000; Tempo pieno

Descrizione del lavoro

Florence County Human Services Department is seeking a Community-focused Human Services Case Manager to coordinate care for children, adults, and families. The role emphasizes assessments, service planning, and resource navigation to promote safety, independence, and well-being.

The position requires collaboration with schools, healthcare and behavioral health services, and local agencies, with travel across Florence County.

Competenze

• Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, Criminal Justice, Counseling, Family Studies or related field.
• Equivalent education and experience may be considered where permitted by program requirements.
• Case managers performing Medicaid-funded assessments and case planning must meet applicable Wisconsin qualification requirements.

Mansioni

• Conduct biopsychosocial, functional, and environmental assessments.
• Determine eligibility for county, state, and federally funded programs.
• Develop individualized service plans with measurable goals.
• Monitor progress toward identified goals.
• Coordinate services among multiple providers and agencies.
• Maintain accurate documentation per timelines and audit standards.
• Travel throughout Florence County and neighboring counties as required.
• Prepare and present court reports, affidavits, case summaries, and testimony.

Conoscenze

Assessment

Case management

Advocacy

Documentation

Resource coordination

Crisis intervention

Collaboration

Formazione

Bachelor’s degree in Social Work

Equivalent education/experience

Strumenti

Electronic health records

Descrizione del lavoro

Position Title: Human Services Case Manager

Department: Human Services

Reports To: Human Services Director

FLSA Status: Full-Time (35 hours per week)/Non-Exempt

Salary Range: $26.00-$32/hour

Grade/Level: 3

Position Summary

The Case Manager provides professional case management, service coordination, assessment, advocacy, and supportive intervention to children, adults, families, and vulnerable populations receiving services through Florence County Human Services. The position assists individuals in identifying strengths, assessing needs, coordinating community resources, and developing person-centered plans that promote safety, independence, permanency, recovery, and overall well-being.

Due to the rural nature of Florence County, the Case Manager serves a diverse population and is expected to work collaboratively across multiple human service programs while maintaining compliance with applicable Wisconsin Statutes, Administrative Code, County policies, Medicaid requirements, and departmental standards.

Essential Duties And Responsibilities

Case Management

• Conduct comprehensive biopsychosocial, functional, and environmental assessments.
• Determine eligibility for county, state, and federally funded programs.
• Develop individualized service plans with measurable goals.
• Monitor progress toward identified goals.
• Coordinate services among multiple providers and agencies.
• Complete reassessments according to program requirements.
• Maintain appropriate caseloads as assigned.

Client Services

Provide Case Management Services Including

• Intake and assessment
• Resource identification Referral coordination
• Advocacy
• Crisis intervention
• Safety planning
• Monitoring service effectivenessFamily engagement
• Community integration
• Independent living skill development

Documentation

Maintain Accurate Documentation Including

• Assessments
• Service plans
• Progress notes
• Case summaries
• Court reports
• Incident reports
• Required state reporting
• Electronic health record documentation
• Medicaid documentation (when applicable)

Documentation shall be completed within departmental timelines and meet audit standards.

Community Collaboration

Develop Collaborative Working Relationships With

• Schools
• Health care providers
• Behavioral health providers
• Law enforcement
• Courts
• District Attorney
• Corporation Counsel
• Public Health
• Aging & Disability Resource Centers
• Tribal agencies
• Foster parents
• Residential providers
• Community organizations
• State agencies

Home and Community Visits

Conduct Scheduled And Unscheduled Visits Including

• Home visits
• School visits
• Hospital visitsCommunity-based meetings
• Residential facility visits

Travel throughout Florence County and neighboring counties is required.

Crisis Response

Assist With

• Emergency situations
• Child safety concerns
• Adult protection concerns
• Mental health crises
• Substance use emergencies
• Coordination with crisis response services
• Emergency placement planning

Court Responsibilities

Prepare and present:

• Court reports
• Affidavits
• Case summaries
• Testimony
• Permanency documentation
• Protective service recommendations

Appear in court as required.

Resource Coordination

Assist Clients In Accessing

• Medical care
• Behavioral health services
• Housing
• Employment
• Financial assistance
• Transportation
• Educational services
• Vocational services
• Food assistance
• Child care
• Community supports

Compliance

Maintain Compliance With

• Wisconsin Statutes
• Wisconsin Administrative Code
• County policies
• Medicaid requirements
• HIPAA
• 42 CFR Part 2 (when applicable)
• DCF requirements
• DHS program standards
• Civil rights requirements

Quality Improvement

Participate In

• Case staffing
• Clinical consultationProgram development
• Quality improvement initiatives
• Utilization review
• Training activities
• Department committees

Other Duties

Perform additional duties as assigned.

Knowledge Of

Required Knowledge, Skills and Abilities

• Human behavior
• Family systems
• Trauma-informed care
• Motivational interviewing
• Crisis intervention
• Child development
• Adult protective services
• Community resources
• Wisconsin Human Services programs
• Documentation standards
• Ethical practice
• Cultural competency

Ability To

• Build rapport with diverse populations
• Work independently
• Exercise sound judgment
• Prioritize multiple responsibilities
• Manage crisis situations
• Maintain confidentiality
• Communicate effectively verbally and in writing
• Prepare professional reports
• Testify in court
• Work collaboratively with multidisciplinary teams
• Utilize electronic record systems

Minimum Qualifications

Bachelor's degree from an accredited college or university in:

• Social Work
• Human Services
• Psychology
• Sociology
• Criminal Justice
• Counseling
• Family Studies
• Behavioral Science
• Or another closely related human services field.

Equivalent education and experience may be considered where permitted by program requirements.

Case managers performing Medicaid-funded assessments and case planning must meet applicable Wisconsin qualification requirements.

Preferred Qualifications

• Wisconsin Social Worker Certification
• Two or more years of human services experience
• Experience working in rural communities
• Experience with child welfare, behavioral health, CCS, CSP, CLTS, APS, or protective services
• Experience with Wisconsin Medicaid documentation Human Services Case Manager July 2026
• Experience in electronic health records+