Human Services Assistant III

New LHRC External Career Site; Bristol (VA); On-site; USD 42,000 - 52,000; Full time

Job summary

New LHRC External Career Site is seeking a Human Services Assistant III to support Foster Care services and family welfare in a primary client-facing capacity. You will collect information, coordinate resources, and maintain case records to ensure smooth service delivery.

The role emphasizes teamwork, effective communication, and adherence to program guidelines while engaging with families, children, and professionals in various settings.

Qualifications

• High school diploma supplemented with post-secondary coursework in social work, human services, gerontology, or related field.
• Relevant work experience in public administrative support is helpful.

Responsibilities

• Contacts clients for information and responds to routine questions in person, email, or by phone.
• Analyzes needs and coordinates resources to support families/clients.
• Maintains foster care records.
• Conducts adoption searches via court records, library, agency files, Internet, and city directory; makes initial contact if a match is found.
• Assists with subsidy billings and payments.
• Prepares financial, statistical forms, reports, case documentation and court reports.
• Assists in supervised visitation or worker visits.
• Coordinates events such as Toys for Tots, Annual Art Sale, Bags & Bears and unit events.

Skills

Customer service

Communication

Planning & organization

Interpersonal skills

Counseling

Interviewing

Data interpretation

Office software

Education

High school diploma + relevant coursework in social services

Tools

Word processing

Spreadsheets

File management

Job description

Title Description-

Human Services Assistant III represents the specialist level in the occupational group for Human Services Assistants. Human Services Assistant III will work primarily in Family Services, specifically Foster Care.

General Work Tasks (Illustrative Only)

• Contacts clients for requested/needed information and responds to routine questions in person, e-mail or by telephone; and
• Analyzes needs and coordinates resources that will support families/clients

• Foster Care:
• Assists with maintaining foster care records
• Conducts adoption searches via court records, library, agency files, Internet, City directory, and makes initial contact if a match is found;
• Assists with subsidy billings and payments;
• Prepares a variety of financial, statistical forms and reports, case documentation and court reports;
• Assists in conducting supervised visitation or worker visits; and
• Coordinates special event programs such as Toys for Tots, Annual Art Sale, Bags & Bears and unit events.

Knowledge, Skills, and Abilities:

Knowledge-

Considerable knowledge of: principles and processes for providing customer and personal services (including customer needs assessment, meeting of quality standards for services, and evaluation of customer satisfaction); structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; and administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology. Working knowledge of: human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; and eligibility requirements for the programs assigned; and available community resources. Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social, assistance and housing programs.

Skills-

Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs.

Abilities-

Demonstrated ability to: communicate effectively with program participants; plan, organize, and prioritize own work schedule; establish and maintain working relationships with clients, professionals, co-workers, and the public sufficient to exchange ideas and coordinate activities; accept direction and follow established procedures; counsel others; organize, and post date, from records, reports and other sources using the appropriate format; exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals and employees; create forms, charts, and graphs; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and to draw and interpret bar graphs; make screening decisions based upon specific criteria’s; read and interpret documents such as safety rules, operating and maintenance instructions, manuals; and conduct effective interviews both face-to-face and by telephone.

Education and Experience-

High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.