Human Services Assistant I

Virginia-Department-of-Social-Service; Culpeper (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Culpeper County Human Services is seeking an entry-level Human Services Assistant I to support agency clients under supervision. You will perform routine administrative tasks, handle case documentation, and assist with services and benefits processing.

The role involves data entry, record maintenance, and preparation of various reports while following established policies and procedures. A high school diploma and customer service experience are preferred.

Qualifications

• High school diploma or equivalent; relevant customer service or clerical experience preferred.
• Ability to perform basic math and compose simple correspondence.
• Experience with data entry, records management, and document filing.

Responsibilities

• Interviews clients and takes applications for services or benefits.
• Documents files, inputs data, prepares and maintains records.
• Prepares periodic and other reports; verifies accuracy of reports.
• Mails vendor invoices and other correspondence; assists in clerical tasks.

Skills

Customer service

Data entry

Record keeping

Communication

Education

High school diploma

Tools

Word processing

Spreadsheet

Office equipment

Job description

Title Description-

Human Services Assistant I is the entry level in the occupational group for Human Services Assistants. Employees follow established guidelines, policies, and procedures while performing routine administrative tasks supporting and assisting agency clients while receiving close supervision from professional or administrative staff. The Human Service Assistant I is distinguished from the Human Services Assistant II by the latter‘s performing more technical activities requiring program knowledge in order to provide services and solve typical administrative and client-related issues.

General Work Tasks (Illustrative Only) –

• Interviews clients and takes applications for services or benefits;
• Documents file, inputs data, prepares and maintains records;
• Prepares periodic, special and other reports;
• Verifies complex statistical and other complicated reports for accuracy and completeness;
• Prepares and types a variety of financial, statistical forms and reports, case documentation;
• Prepares case files, completes inquiries;
• Purges cases;
• Answers telephone and takes messages;
• Purchases clothes for children;
• Transports clients;
• Assists children in the activities of daily living; and
• Mails vendor invoices, surveys and other correspondence.

Knowledge, Skills, and Abilities:

Knowledge-

Working knowledge of: administrative and clerical procedures and systems such as word processing, managing files and records, office forms and applications, and other office procedures and terminology; and mathematics sufficient to add, subtract, multiply, divide, compute rate, ratio and percent; and to draw and interpret graphs. Some knowledge of basic human service needs and state computer programs.

Skills-

Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs.

Abilities-

Demonstrated ability to: work with clients, co-workers, professionals, and the public; read and comprehend simple documents; write simple correspondence; present information in one-on-one and small group situations; follow written and oral instructions; perform basic mathematics; work with clients, professionals, co-workers and the public; plan, organize, and prioritize daily tasks; use correct spelling and basic grammar; and display common courtesy and be a team player.

Education and Experience-

High school diploma with work experience in customer service or general clerical work involving contact with the public OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Special Requirements-

All applicants are subject to employment verification and reference checks, verification of education, a DMV/driving record check, Central Registry check and criminal history check to evaluate for barrier crimes as described in the Code of Virginia§63.2-1719.

All offers of employment are contingent upon satisfactory results of the required checks and screenings.

Employee must be willing to work inthe community emergency shelter in the event of a natural disaster or emergency.

Employees must also meet local vehicle insurance requirements.

FLSA: Non- Exempt

Employee Benefits

Benefits | Culpeper County VA

Culpeper Human Services is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Culpeper Human Services will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.