Human Services Aide

Middlesex County; New Brunswick (NJ); On-site; USD 44,370 - 54,230; Full time

Benefits offered by this job

Pension plan

Health and dental insurance

Generous vacation, sick and holiday leave

Job summary

Middlesex County in New Brunswick, NJ is seeking a paraprofessional to assist Human Services Specialists in determining financial eligibility for assistance. This role includes interviewing applicants, gathering pertinent information, and maintaining individual case records. Candidates should have a High School Diploma, prior customer service experience, and proficiency in languages like Spanish or Arabic. The position offers an annual salary of $49,300 with competitive benefits, including a pension plan and health insurance.

Qualifications

• Customer service experience is desired.
• Experience in government agency or non-profit is ideal.
• Must satisfy physical, drug screen, and background check.

Responsibilities

• Interview applicants to gather necessary background information.
• Maintain records and prepare recommendations.
• Assist clients with application processes for financial aid.

Skills

Proficiency in Spanish

Proficiency in Arabic

Proficiency in Hindi

Proficiency in Gujarati

Proficiency in Urdu

Education

High School Diploma

College degree or coursework

Job description

Overview

Under direct supervision of a Human Services Specialist 4 or other supervisor in a County Welfare Agency, while receiving formal and in‑service training, assists the Human Services Specialists in the performance of specific duties on a paraprofessional level which includes determination of eligibility for financial assistance in accord with rules and regulations promulgated by the New Jersey Department of Human Services; does other related duties as well.

Responsibilities

• Interviews applicants and makes telephone and written inquiries to establish needed background information.
• Develops pertinent information on applicants’ circumstances and needs.
• Maintains records of facts on individual cases.
• Prepares recommendations and submits reports.
• May assist Human Services Specialists where necessary in their work, determining basic eligibility and extent of financial need and in clarification and verification of data obtained from clients and other pertinent sources.
• Prepares correspondence relatives to establishing verification of applicants’ statement of financial need.
• Identifies instances of possible financial resources and assists clients in identifying and establishing eligibility for benefits from agencies such as Employment Security, Social Security and Veterans’ Administration and refers clients to appropriate agency.
• Responds to complaints relative to financial eligibility.
• Provides assistance to clients in filling out necessary papers to expedite processing of applications for financial assistance.
• Exercises independent judgement as far as selecting methods or procedures to help accomplish assigned tasks.

Qualifications

• Education: High School Diploma; college degree or college coursework completed is a plus.
• Experience: Prior customer service experience desired. Experience working for a government agency, non‑profit, or social service organization is ideal, but not required.
• Language: Proficiency in one or more of the following languages is strongly preferred due to the needs of our client population: Spanish, Arabic, Hindi, Gujarati, or Urdu.
• Must satisfy employer paid physical, drug screen and criminal background check.
• NJ residency required by State Statute. R.S.52:14-7.

To apply: email your resume and cover letter to [e-mail]

Pay

• $49,300 per year, depending on experience and qualifications.

Benefits

Competitive benefits including a pension plan, on‑site wellness coaches, health and dental insurance, and generous vacation, sick and holiday leave.

Middlesex County is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by law.