Human Resources Team Member Concierge

Loews Hotels & Co; Miami Beach (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Bereavement leave

Training & development

Tuition reimbursement

Pet insurance

Team member meals

Hotel discounts

Other perks

Job summary

Loews Hotels & Co in Florida is seeking a Human Resources Coordinator to provide essential administrative support to the HR team, serving as a main point of contact for applicants, team members, and leaders. The role covers benefits administration, HR processes, onboarding, and employee communications.

The ideal candidate is highly organized, detail-oriented, and customer-service focused, with HRIS familiarity.

Qualifications

• High school diploma or equivalent; associate/bachelor's preferred.
• Minimum of two years of administrative office experience, preferably in HR or hospitality.
• Experience supporting HR processes, employee communications, or benefits administration.
• Familiarity with HRIS systems and benefits reporting tools.
• Strong organizational and time-management skills with attention to detail.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite and Windows-based systems.
• Customer service-focused approach with strong interpersonal skills.

Responsibilities

• Answer and manage Human Resources inquiries in a timely and professional manner.
• Greet applicants, Team Members, and leaders with courtesy and professionalism.
• Support HR leadership with generalist and administrative responsibilities.
• Distribute employment applications and enter data into HR systems.
• Prepare and maintain application packets and review new hire documentation.
• Assist with coordinating HR orientation and benefits communication.
• Assist with benefits enrollment processing and COBRA correspondence.
• Maintain employee benefit files and HR records.
• Promote teamwork and maintain a positive, service-focused environment.

Skills

Highly Organized Professional

Clear Communicator

Service-driven Team Member

Adaptable and Flexible

Collaborative Partner

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

HRIS systems

Benefits reporting tools

Job description

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Complimentary meals in Team Member Café while working
• Team Member Hotel Rates, other discounts, perks and more
• Benefits are subject to eligibility and may vary by position

What We're Looking For

We're seeking a service-oriented and detail-focused Human Resources Coordinator to provide essential administrative and operational support to the Human Resources team. In this role, you will be a key point of contact for applicants, Team Members, and leaders-supporting HR processes, benefits administration, and employee communications. Your organization, professionalism, and commitment to excellent service will help ensure a positive Team Member experience aligned with Loews Hotels' values.

Who You Are

• Highly Organized Professional: You manage multiple tasks with accuracy, consistency, and attention to detail.
• Clear Communicator: You demonstrate strong written and verbal communication skills and convey information professionally.
• Service-driven Team Member: You are approachable, helpful, and committed to providing an exceptional experience for Team Members and leaders.
• Adaptable and Flexible: You adjust easily to changing priorities, schedules, and business needs.
• Collaborative Partner: You work well within a team and support shared goals across the Human Resources function.
• Veterans and military spouses are encouraged to apply.

What You'll Do

HR Administrative Support & Front-Line Service

• Answer and manage Human Resources phone inquiries in a timely and professional manner.
• Greet applicants, Team Members, and leaders with courtesy and professionalism.
• Support Human Resources leadership with generalist and administrative responsibilities.

Recruitment & Onboarding Support

• Distribute employment applications and enter completed applications into HR systems.
• Prepare and maintain application packets and review new hire documentation.
• Assist with coordinating HR orientation and benefits communication for new Team Members.

Benefits Administration & Record Management

• Assist with benefits enrollment processing, including monthly enrollment, COBRA, and 401(k) correspondence.
• Prepare and review benefit reports and enrollment data as needed.
• Maintain employee benefit files and ensure HR records are accurate, complete, and up to date.

Communication, Compliance & Team Engagement

• Distribute departmental mail and support employee communication initiatives.
• Assist with Team Member engagement efforts such as birthdays, events, and recognition communications.
• Monitor HR documentation and processes to ensure compliance with company policies and procedures.
• Participate in departmental meetings and training sessions as required.
• Promote teamwork and help maintain a positive, professional, and service-focused work environment.

Other Responsibilities

• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Your Qualifications Include

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Minimum of two years of administrative office experience, preferably in Human Resources or a hospitality environment.
• Experience supporting HR processes, employee communications, or benefits administration preferred.
• Familiarity with HRIS systems and benefits reporting tools is a plus.
• Strong organizational and time-management skills with consistent attention to detail.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite and Windows-based systems.
• Customer service-focused approach with strong interpersonal skills.