Human Resources Supervisor

acehardware; West Jefferson (OH); On-site; USD 70,000 - 82,600; Full time

Benefits offered by this job

Semi-M Monthly Pay

Bonus opportunities (15%)

Excellent benefits package

Career development & tuition support

Job summary

Ace Hardware Corporation is seeking a Human Resources Supervisor to provide strategic HR support for the 2nd and 3rd shifts at our Retail Support Center. You will partner with management to drive HR objectives, handle employee relations, investigations, and compliance, and contribute to a safe, high-performance work environment.

You will lead onboarding, LOA/worker’s comp processes, benefits administration, and training initiatives while modeling Ace values and collaborating with corporate HR.

Qualifications

• Bachelor’s degree or equivalent experience required.
• PHR/SPHR desirable.
• 3–5 years progressive HR experience.
• Ability to multitask under pressure.
• Excellent written and verbal communication skills.
• Strong interpersonal abilities and relationship building.
• HR generalist experience with compensation, OD, employee relations, and employment laws.
• Experience with investigations, interviewing techniques, and training.

Responsibilities

• Lead HR guidance for 2nd/3rd shift management and ensure policy compliance.
• Conduct employee relations investigations and recommend corrective actions.
• Oversee new hire orientation, 15/30/45‑day check-ins, and stay interviews.
• Manage LOA and workers’ compensation processes for 2nd/3rd shift.
• Coordinate benefits orientation and open enrollment for the shift.
• Support performance management, diversity, and development initiatives.
• Consult with HR Manager to align programs with business goals.
• Promote Ace values and drive a positive employee relations culture.

Skills

Employee relations

Communication skills

Interpersonal skills

Change management

Investigations

Conflict resolution

HR policy & compliance

Training & development

Presentation skills

Strategic partnership

Education

Bachelor’s Degree in a related field

PHR/SPHR desirable

Job description

RSC Human Resources Supervisor

2nd Shift: Sunday - Wednesday 2:00 pm - 12:30am

About This Role

As a strategic partner, the HR Supervisor is responsible for driving the HR department goals and objectives in alignment with the overall goals and objectives of the Retail Support Center. The HR Supervisor serves as a consultant to management on Human Resource related issues. Successful HR Supervisor will act as employee champion and change agent. HR Supervisor assesses and anticipates HR‑related needs. Communicating needs proactively to the HR Manager, the HR Supervisor seeks to develop integrated solutions. The HR Supervisor formulates partnerships across the HR function, in both the RSC and Ace Corporate to deliver value added service to management and employees that reflect the business objectives of the organization. The HR Supervisor maintains an effective level of business literacy about the retail support center’s financial position, its goals and objectives and its culture as well as outside trends that may impact the business. Will provide HR supervision and presence for 2nd and 3rd shifts in the retail support center.

What You’ll Do

• Lead, support and encourage Ace Values: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
• Consult with Retail Support management to assist in providing HR guidance on 2nd and 3rd shift. Advises management in appropriate resolution of employee relations issues. Consults with HR Manager to ensure solutions comply with policies and laws.
• Conduct thorough employee relations investigations and determine and/or recommend the best corrective action for each situation. Consults with HR Manager to ensure solutions comply with policies and laws.
• Create a positive employee relations environment which enhances strong employee relations and high‑level performance and lead by example.
• Conduct New Hire Orientation, 15/30/45‑day new hire check‑ins, stay interviews, STOP observations, and round tables for 2nd and 3rd shift employees.
• Recruiting for exempt and non‑exempt roles, as needed.
• Provide assistance and management of LOA’s and worker’s compensation claims for 2nd and 3rd shift employees.
• Demonstrate knowledge of current employment laws and maintains compliance.
• Responsible for benefits on the 2nd and 3rd shift including new hire benefits orientation, life events, open enrollment, 401(k), notifications and Doctors notes.

What you need to succeed:

• Be a safety champion by promoting a safe and productive workplace through your own actions, including the proper use of PPE, safe operation of powered equipment and safe lifting techniques as determined by the role.
• Be an active participant in contributing to a successful safety culture in the facility.
• Bachelor’s Degree in a related field or equivalent experience.
• PHR/SPHR desirable.
• Minimum 3-5 years progressive HR experience.
• Ability to multitask and work well in the high‑pressured environment.
• Excellent communication skills, both oral and written.
• Outstanding interpersonal skills, with the ability to create effective relationships throughout the organization with both rank & file as well as upper management.
• Successful and demonstrated HR generalist experience with proven track record in compensation practices, organizational development, employee relations, diversity, performance management, federal and state respective employment laws.
• Proven presentation and training experience, focus group facilitation.
• Solid knowledge and experience with investigative / interviewing techniques.
• Excellent consulting skills.
• Strong conflict management skills.
• Develop strong trusting relationships in order to influence, gain support and achieve results.
• Effectively envision, develop, and implement new strategies to address business issues.

Compensation Details:

$70,000–$82,600 base salary, plus a 15% bonus opportunity.

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace also offers competitive benefits that address life’s necessities and perks, many of which expand and improve year after year, including:

• Semi‑Monthly Pay
• Incentive opportunities, based on role/grade level (rapid company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!)
• 18 days of vacation immediately available (prorated in the first year) and up to 9 paid holidays depending on the month of hire
• Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short‑term disability and long‑term disability) & life insurance benefits for you and your dependents
• Generous 401(k) retirement savings plan with a fully vested matching contribution for the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation
• Ace invests in every employee we hire, with a key focus on development and coaching. We offer on‑site classes, facilitator‑led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review
• Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally‑owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering our employees opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
• Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more
• Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events

• Birth/Adoption bonding paid time off
• Adoption cost reimbursement
• Identity theft protection

Benefits are provided in compliance with applicable plans and policies.

Equal Opportunity Employer

Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.