Human Resources Specialist I

Texas A&M University; College Station (TX); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Retirement benefits

Wellness initiatives

Job summary

Texas A&M AgriLife in College Station, TX, seeks a Human Resources Specialist I to support the Benefits team in routine and complex insurance and benefits coverage issues. The role handles retirement program enrollments and Workday changes, serving as a primary contact for retirees and survivors.

The position requires a Bachelor's degree or equivalent experience and strong customer service with confidentiality.

Qualifications

• Bachelor's degree in related field or equivalent combination of education and experience.
• Excellent customer service skills and ability to handle sensitive information.
• Strong verbal and written communication abilities.
• Knowledge of word processing, spreadsheets, and databases.
• Experience with HRIS systems and reporting is a plus.

Responsibilities

• Assist employees/retirees/survivors with questions regarding insurance coverage and benefits.
• Assist in enrollment and changes to retirement programs and related administration.
• Generate and analyze Workday reports to monitor benefit activity.
• Coordinate with retirees, vendors, and systems on billing and coverage.
• Ensure compliance with state and federal laws and protect PHI information.

Skills

Customer service

Confidential information handling

Verbal communication

Written communication

Multi-tasking

HR policy knowledge

Data analysis

Education

Bachelor's degree or equivalent

Tools

Workday

HRIS

Excel

Job description

Job Title: Human Resources Specialist I

Agency: Texas A&M Agrilife Extension Service Department Administrative Services Staff

Proposed Minimum Salary: Commensurate

Job Location: College Station, Texas

Job Type: Staff

About Texas A&M AgriLife

Texas A&M AgriLife is comprised of the following Texas A&M University System members: Texas A&M AgriLife Extension Service Texas A&M AgriLife Research College of Agriculture and Life Sciences at Texas A&M University Texas A&M Forest Service Texas A&M Veterinary Medical Diagnostic Laboratory As the nation’s largest most comprehensive agriculture program, Texas A&M AgriLife brings together a college and four state agencies focused on agriculture and life sciences within The Texas A&M University System. With over 5,000 employees and a presence in every county across the state, Texas A&M AgriLife is uniquely positioned to improve lives, environments and the Texas economy through education, research, extension and service.

Position Information

We are seeking a Human Resources Specialist I to serve as a member of the AgriLife Benefits team, supporting employees, retirees and survivors on routine and complex insurance and benefits coverage issues. This position assists customers with retirement program enrollments and related administration, processes Workday changes related to benefits and serves as a primary point of contact for retirees, dependents and survivors.

Responsibilities

• Assist employees/retirees/survivors with questions regarding insurance coverage/benefits/costs.
• Assist customers with Voluntary Retirement programs (Tax Deferred Accounts & Deferred Compensation Plan) communications. Assist in enrollment in and changes to TDA.
• Answer general questions and provide information as needed. Email newly eligible Optional Retirement Plan employees regarding eligibility. Monitor and track return of ORP eligibility acknowledgement forms. Finalize ORP enrollment in Workday. Complete ORP notification forms upon termination/retirement of ORP participants. Communicate with ORP vendors as needed. Generate, analyze, and maintain Workday reports using Excel to monitor new hire benefit activity, identify data discrepancies, and proactively resolve issues.
• Process death notices of retirees, survivors and/or dependents, including notification to System Benefits Administration, turn off coverage in Workday, send correspondence & applicable forms to employee/retiree/survivor. Counsel family regarding changes in coverage due to death, notify Teacher Retirement System and Civil Service Retirement System as applicable.
• Enter and update surviving spouse forms, benefit change forms, and new retiree forms in Workday. Forward all documents to System Benefits Administration for imaging. Assist retirees and surviving spouses with insurance coverage questions and changes. Update contact information in database as requested. Review and respond to benefit-related inquiries.
• Assist in running reports in Workday to monitor changes such as new hires, terminations, job changes, missing dependent information, etc.
• Assist in troubleshooting and resolving routine and complex issues. Ensure compliance with state and federal laws and regulations.
• Assist retirees with benefit questions regarding open enrollment.
• Coordinate with retirees and billing vendor regarding billing discrepancies or premiums owed.
• Order and distribute retiree certificates.
• Monitor and track employees on Leave of Absence (LOA)). Send appropriate LOA correspondence to employees.
• Serve as a representative on Texas A&M AgriLife Wellness Initiative team. Attend Wellness Council meetings. Assist in planning and implementing wellness events for Texas A&M AgriLife employees.
• May cross train on specialized human resource functions in assigned area to serve as .
• Perform routine and specialized human resource duties.
• Performs other duties as assigned.

Required Qualifications

Bachelor's degree in related field or equivalent combination of education and experience (4 years experience with High School Diploma or 2 years experience with Associate's degree), plus an additional one (1) year of related experience.

Required Special Knowledge, Skills, and Abilities

• Excellent customer service skills.
• Ability to work with sensitive information and maintain confidentiality.
• Strong verbal and written communication skills.
• Knowledge of word processing, spreadsheet, and database applications
• Ability to multi-task and work cooperatively with others.

Preferred Special Knowledge, Skills, and Abilities

• Experience in employee benefits administration or related area.
• Working knowledge of group benefits such as medical, dental, vision, prescription drug and retirement plans and/or customer service.
• Experience working with Payroll and Payroll systems.
• Experience in Workday or other HRIS application programs.

Other Requirements

This position is required to handle Protected Health Information (PHI) as defined by HIPPA regulations, in accordance with system policy and further required to complete HIPPA training as a condition of employment within a reasonable timeframe after the individual’s employment and on an as-needed basis thereafter.

What You Need to Know

Salary

Compensation for this position is commensurate based on the selected candidate’s qualifications.

Flexible Work Arrangements

Flexible work schedules and remote work options may be available for this position, depending on the nature of the role and employee eligibility, in accordance with AgriLife Alternate Work Location Procedures.

Why Work at Texas A&M AgriLife?

• Health, dental, vision, life and long-term disability insurance with Texas A&M AgriLife contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leaveand at leasteight hours of paid vacation each month
• Automatic enrollment in theTeacher Retirement System of Texas
• Employee Wellness Initiative for Texas A&M AgriLife

Equal Opportunity/Veterans/Disability Employer

Equal Opportunity/Veterans/Disability Employer.

As the largest comprehensive agriculture and life sciences program nationally, Texas A&M AgriLife brings together a college and four state agencies within the Texas A&M University System With over 5,000 employees, and a presence in every county across the state, Texas A&M AgriLife is uniquely positioned to improve lives, the environment, and the economy of Texas and the nation through education, research, extension and service. If your goal is the pursuit of excellence and your vision is to make a difference in this world, we invite you to explore our opportunities to discover what a career at Texas A&M AgriLife has to offer you.

Prospective employee benefits Retirement programs Commitment to inclusive excellence Strategic plan