Human Resources Services Specialist

Volvo Cars; Ridgeville (SC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Parental leave program

Volvo Employee Lease Program (VELP)

Job summary

Volvo Cars US Operations seeks a Human Resources Advisory Specialist (PX Advisory Team, Americas) in Ridgeville, SC to deliver high quality PX support to managers and employees, guiding them through talent journeys and HR processes.

As part of the PX team, you will handle end-to-end advisory cases, drive improvements, and collaborate with HR Business Partners to ensure policy alignment and a best-in-class employee experience.

Qualifications

• Bachelor's degree in Human Resources, Business Administration or related field.
• 3+ years of HR experience in a service center model, delivering HR operations.
• Strong customer focus and solution-oriented mindset.
• Experience with HRIS systems like SuccessFactors, LMS or ServiceNow.

Responsibilities

• Provide guidance and PX support to managers and employees via phone, email, and in-person interactions.
• Handle end-to-end PX cases with accuracy, confidentiality and customer focus.
• Drive process improvements, self-service content and My Employment resources.
• Collaborate with HR Business Partners and PX teams to ensure seamless end-to-end support.
• Ensure documentation of case notes for transparency and learning.

Skills

Customer focus

Analytical mindset

Self-service improvements

Spanish/Portuguese language skills

Education

Bachelor's degree in Human Resources or related field

Tools

SuccessFactors

LMS

ServiceNow

Job description

Human Resources Advisory Specialist (PX Advisory Team, Americas) - Ridgeville, SC

For nearly a century, Volvo Cars has empowered people to move freely in a personal, sustainable and safe way. Today, we are driving bold advancements in electrification, sustainability and automotive safety. To realize our ambitious vision, we are seeking innovative minds who are ready to tackle the challenges of tomorrow – today.

At Volvo Cars, we believe extraordinary things are achieved by ordinary people with the drive to make a difference.

Let's introduce ourselves

As a People Experience (PX) Advisory Specialist within the Americas (HR Services Specialist), you play a key role in delivering high quality PX support that enables our managers and employees to perform at their best. You provide clear, compliant, and people centric guidance across a wide range of employee-related matters, while contributing to continuous improvements that shape a modern and efficient PX experience.

What you'll do

Here at Volvo Cars US Operations, we are a people-centric organization and believe that the Human Resources function is all about the People Experience (PX). As a People Experience (Human Resources) Advisory Specialist within the Americas, you play a key role in delivering high quality PX support that enables our managers and employees to perform at their best. Our PX Advisory team are key players to case management, coaching, resolution and service excellence. You provide clear, compliant, and people centric guidance across a wide range of employee-related matters, while contributing to process development and continuous improvement efforts that shape a modern and efficient PX experience.

As a member of the PX team you will provide advice and services to managers and employees across the whole Talent Journey from the human resources service center perspective.

People Support & Specialist Guidance

Based on our global and regional standards, provide guidance and PX support to managers and employees via phone, email, digital case management, and in person interactions.

Offer guidance across all areas within our PX Advisory (human resources) scope, including:

• All elements of the Talent Journey
• Global Job Framework evaluations
• Continuous Dialogue: performance process
• Disciplinary and performance improvement cases
• Working hours, absence and time reporting
• HRIS Systems
• Conflict management and employee relations
• Onboarding experience for new employees
• Other HR topics requiring senior expertise and investigations
• Act as a trusted HR partner by delivering advice aligned with Volvo Cars' policies, culture and local labor legislation.
• Handle People Experience (PX) cases end-to-end with high accuracy, confidentiality and a strong customer focused mindset.
• Ensure all case notes and decisions are documented clearly to support transparency and continuous learning.
• Secure a consistent, high quality PX experience across all touchpoints.

Proactive Improvement Work

• Identify patterns, recurring questions and improvement opportunities across our processes and digital tools.
• Drive initiatives that strengthen self-service, knowledge content, My Employment content and user experience for managers and employees.
• Support training and capability building, including system education and policy onboarding for leaders.
• Work closely with HR Business Partners and PX operational and expert teams to secure seamless end-to-end support.
• Contribute to cross-functional projects that enhance the efficiency and reliability of our PX services.
• Share insights and feedback to support data-driven decisions within the People Experience organization.

What you’ll bring

• Bachelors in Human Resources, Business Administration or a related field, or similar experience from work.
• 3+ years of Human Resources experience within a service center model, delivering HR operations through specialist or generalist role
• Strong customer focus and solution-oriented mindset
• Experience with Human Resource Management Systems like SuccessFactors, LMS or ServiceNow (case management). Ability to leverage digital tools to create efficiencies in processes.
• Data-driven mindset to identify trends and process gaps.
• We appreciate applicants with skills in Spanish and/or Portuguese

Let’s talk benefits

Join Volvo Cars and enjoy a comprehensive range of benefits designed with you in mind. Our programs offer choice, flexibility, and exceptional value, including competitive medical, dental, and vision plans, tax-advantaged savings accounts, and a wellness program with discounts and gifts, most of which start on day one of employment. You'll also have access to voluntary benefits and a robust retirement savings plan with employer contributions.

As part of our commitment to your well-being, we offer The Family Bond by Volvo Cars, a global paid parental leave policy covering all employees, including adoptive, permanent care foster, and surrogate parents. Additionally, employees and their eligible family members can lease a new Volvo at discounted rates through the Volvo Employee Lease Program (VELP). At Volvo Cars, our benefits extend beyond the workplace to enhance your life and support your family.

Volvo Car is an equal opportunity employer. The successful candidate must be legally authorized to work in the US without sponsorship.