Human Resources Manager, Airport Customer Service (LAX)

Delta Air Lines; Los Angeles (CA); On-site; USD 81,000 - 221,000; Full time

Job summary

Delta Air Lines is looking for an HR Manager based in Los Angeles to support the Airport Customer Service Division. This role involves managing employee relations, talent management, and providing leadership in strategic HR initiatives. With competitive pay and extensive benefits, Delta offers a compelling opportunity to help shape the employee experience and drive organizational success.

Benefits

401(k) with company contributions

Paid personal time and vacation

Comprehensive health benefits

Career development programs

Space-available flight privileges

Qualifications

• 5-10 years of HR Manager experience required.
• Knowledge in compensation, benefits, training/development, and labor relations.
• Ability to work independently and manage multiple priorities under pressure.

Responsibilities

• Manage complex employee relations cases and support business leaders.
• Provide guidance on talent management and organizational development.
• Lead divisional projects and ensure compliance with company policies.

Skills

HR Management

Employee Relations

Talent Management

Analytical Skills

Strategic Thinking

Education

High School Diploma or GED

Bachelor's Degree in Human Resources Management or Business Management

PHR/SPHR Certification

Job description

United States, California, Los Angeles

Hr & Labor

13-Jun-2025

Ref #: 28893

Pay Range: $81300.00 - $221000.00 annually

How you'll help us Keep Climbing (overview & key responsibilities)

The Human Resources Manager role is responsible for human resources support for an assigned client group at Delta Air Lines, Inc. The HR Manager acts as a strategic business partner for clients throughout the United States. The role is responsible for ensuring the effective and consistent delivery of human resources services including coaching/counseling employees and management, sourcing and selection, performance management programs, organizational effectiveness, compensation and providing human resources leadership. This position will support the Airport Customer Service Division and will be based in Los Angeles at LAX Airport.

Responsibilities

• Manages complex employee relations cases through partnership with business leaders providing consultation and guidance to ensure outcomes consistent with company policies and procedures. Partners with leaders on employee experience initiatives, change management strategies and conflict resolution
• Provides guidance and consultant on talent management including succession and talent planning, leadership development and workforce planning
• Creating and partnering to implement solutions to employee and/or business concerns
• Acting as an employee and company advocate while leveraging critical thinking to make sound business decisions
• Develops relationships with employees and business leaders to communicate company policies/programs/procedures while providing leadership around organizational change, process consultation and organizational development.
• The HR Manager role is central in imparting HR expertise to leadership and influencing clients based on company policy, focusing on positive employee relations and applicable laws.
• Serves as project lead/representative for divisional and corporate projects, managing timelines, and working with cross-divisional teams and develops both strategic and tactical plans that create a safety conscious environment resulting in employee safety and well-being.
• This job may require up to 40% travel
  
  

Benefits and Perks to Help You Keep Climbing

Benefits

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
  
  

What You Need To Succeed (minimum Qualifications)

• 5-10 years of HR Manager Experience supporting a business unit (or equivalent years of experience) is required.
• Ideal candidate will have a general knowledge of all and more specific HR technical competence in at least three of the following HR disciplines: compensation, benefits, employment, employee/labor relations, training/development, EEO, and organizational development.
• Must have the ability to travel up to 40% of the time with some overnight travel included.
• Excellent oral and written communication skills, strong analytical skills, strong management presence, adaptability and be able to work successfully across business unit lines and at all levels.
• Effective presentation skills and successful problem solver
• Ability to work well independently with minimal supervision
• Ability to think strategically, lead and influence decision making, and be able to build and maintain effective relationships.
• Successfully balance multiple priorities, work under pressure with complex issues within established time constraints and meet deadlines and objectives.
• Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.
• If internal candidate, must be performing satisfactorily in present position
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.
• Qualified applications with an arrest or conviction record(s) will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
• Based on the position you are considered for, this may include a review for the following but not limited to criminal, employment, residential and motor vehicle record history, license or credential verification, drug testing, reference checks, or medical examinations and SIDA eligibility as defined in accordance with 49 CFR 1544.229.
  
  

What Will Give You a Competitive Edge (preferred Qualifications)

• Bachelor's degree in human resources management, business management or in a related field of study preferred.
• PHR/SPHR certification preferred.
• Previous management/supervisory experience preferred.
• Familiarity and experience with California Labor Laws preferred
  
  

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