Human Resources Manager

InterDent Service Corporation; Vancouver (WA); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

InterDent Service Corporation is seeking a Human Resources Manager to oversee HR functions for dental offices across Oregon and Washington. The role emphasizes employee relations, policy guidance, and strategic HR collaboration with Operations leadership.

The position requires a Bachelor’s in HR or related field (or HR certification) and at least seven years of HR experience, preferably across multiple sites.

Qualifications

• High School Diploma or GED required.
• Bachelor’s Degree in related field and/or HR certification preferred.
• At least seven years of HR experience, preferably in a multi-site, cross functional business unit.

Responsabilités

• Manage employee relations across 65 offices in Oregon and Washington.
• Build and maintain positive relationships with employees, managers, directors and executives.
• Support Leadership in performance improvement strategies and policy interpretations.
• Lead change management projects and HR communications.
• Develop and deliver HR training and employee recognition initiatives.
• Ensure compliance with Federal, State and Local employment laws.
• Coordinate workforce reductions planning and communication with leaders.

Connaissances

Employee relations

Leadership

Training

Policy interpretation

Performance management

Conflict resolution

Change management

HR policies

Formation

Bachelor's Degree in HR/related field

HR certification preferred

High School Diploma or GED

Description du poste

InterDent Service Corporation is a scaled, multi-state dental support organization (DSO) that provides centralized, non-clinical management and administrative services to affiliated dental practices. InterDent supports approximately 165 practices, employing 400+ dentists and more than 2,000 team members across eight states, operating under established regional brands including Gentle Dental.

In addition to its predominantly fee-for-service platform, InterDent operates Capitol Dental Care (CDC), a capitated, value-based care model in Oregon. CDC partners with Coordinated Care Organizations to deliver dental services under the Oregon Health Plan, with a long-standing focus on preventive care and improving oral and overall health outcomes for children and underserved populations since 1994.

Through centralized infrastructure, disciplined operating models, and shared services, InterDent enables clinicians to remain focused on patient care while the organization drives scale, consistency, and operational excellence across a complex, multi-payer, multi-market platform.

Our mission is simple and meaningful: provide exceptional, lifelong, integrated oral healthcare — making it accessible to every patient we serve, because we believe oral health is foundational to overall wellbeing. We do that by building teams that are clinically excellent, operationally sharp, and deeply committed to the communities they work in.

Our Values:

• Commitment to Patient Care: Dedicated to delivering high-quality care while building trust and respect through education and communication.
• Operational & Clinical Excellence: Continuously evolving tools and processes to advance a culture of empowerment and engagement.
• Personal Accountability: Adheres to the highest ethical and professional standards, enhancing the company’s reputation and brand.
• Building Relationships: Fosters collaboration and takes ownership in establishing productive relationships to prioritize organizational goals.
• Creativity & Judgment: Innovates while exercising sound judgment and adaptability to improve effectiveness and overcome challenges.

The Human Resources Manager is directly responsible for the overall administration, coordination and evaluation of the HR function for all dental and support offices in Oregon and Washington.

This position is heavy on employee relations in a multi-site environment as the Human Resources Manager partners with Operations leadership and HR colleagues to develop strategies and support to meet the HR needs of the organization in the short and long term.

In total, this position supports 65 offices in Oregon and Washington. It can work out of our corporate support center in Vancouver, WA, Salem, OR, or throughout OR or WA.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs a combination, but not necessarily all, of the following duties:

• Develop and maintain a thorough understanding of the business units being supported and manage all employee relations issues throughout the region
• Build and maintain positive relationships with employees, managers, directors and executives
• Support Regional Vice President and Director of Operations in implementing performance improvement strategies
• Work with Operations leadership regarding regional development needs
• Coach leadership on performance management, behavioral issues, policy interpretations and terminations to minimize legal exposure
• Facilitate and mediate interventions in order to resolve conflict
• Lead change management projects and manage HR related communications
• Develop and deliver HR related training
• Provide direction and leadership on employee recognition programs
• Facilitate talent review and succession planning process
• Ensure compliance with Federal, State and Local laws governing employment
• Conduct investigations to resolve complaints of harassment, discrimination or retaliation
• Review and approve disciplinary actions to ensure fairness and consistency
• Partner with leaders to plan workforce reductions, including selection process and communication
• Communicate with legal counsel as necessary, may appear at legal proceedings on behalf of the Company
• Participate in departmental planning; goals, budget review, system upgrades and/or implementation
• Evaluate reports, decisions and results of initiatives to ensure continuous improvement and efficient operations
• Other duties as may be assigned or modified as business needs dictate

EDUCATION AND/OR EXPERIENCE

• A High School Diploma or GED is required
• A Bachelor’s Degree in a related field and/or HR certification are preferred
• At least seven years of HR experience, preferably in a multi-site, cross functional business unit