Human Resources Manager

Sonesta Hotels International Corporation in; Rosemont (IL); On-site; USD 77,000 - 87,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA with Match

401(k) Match

Paid Vacation

Hotel Discounts

Educational Assistance

Parental Leave

Life Insurance

Short/Long Disability

Employee Discounts

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Job summary

Sonesta Hotels International Corporation in Rosemont, IL is seeking an HR Manager to lead the employee experience across our hotel portfolio. You will partner with hotel leadership to support recruitment, onboarding, employee relations, performance management, compliance, and development in a fast-paced hospitality environment.

This role emphasizes building relationships, solving problems, and delivering a positive workplace culture aligned with Sonesta's People People philosophy.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or related field preferred.
• 3+ years of Human Resources experience in hospitality or fast-paced service environments.
• Strong knowledge of employee relations, HR compliance, recruitment, onboarding, performance management, and employment law.
• Experience supporting high-volume operational teams and partnering with frontline leaders.
• Working knowledge of HRIS systems such as Workday and familiarity with HR reporting and analytics.
• Excellent communication, interpersonal, and conflict resolution skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Collaborative, positive, and solutions-oriented mindset with a strong customer service approach.
• SHRM Certification, or hospitality HR experience preferred.
• A passion for hospitality, people leadership, employee engagement, and creating exceptional workplace experiences.

Responsibilities

• Support day-to-day Human Resources operations for the hotel, ensuring a positive and engaging employee experience.
• Partner with department leaders on recruitment, interviewing, hiring, onboarding, retention, and workforce planning initiatives.
• Provide guidance and support on employee relations matters including performance management, coaching conversations, investigations, corrective actions, accommodations, and conflict resolution.
• Help drive employee engagement, recognition, training, culture, and team member communication initiatives.
• Support compliance with federal, state, and local employment laws, HR policies, labor regulations, and company procedures.
• Maintain employee records, HR documentation, reporting, audits, and HRIS system updates with accuracy and confidentiality.
• Assist with leave management, benefits support, payroll coordination, and employee inquiries.
• Partner closely with Talent Acquisition, Payroll, Benefits, and Operations teams to support business needs and staffing priorities.
• Monitor turnover trends, staffing challenges, and employee feedback to identify opportunities for improvement.
• Support training and development initiatives including onboarding, leadership development, and compliance training.
• Help foster an inclusive, collaborative, and positive workplace culture aligned with Sonesta's People People philosophy.
• Assist with HR projects, process improvements, and employee experience initiatives that support operational success.
• Any other duties as assigned.

Skills

Employee relations

HR compliance

Recruitment

Onboarding

Performance management

Employment law

Workday

Communication

Interpersonal skills

Education

Bachelor's degree in HR or related field

Tools

Workday

Job description

Sonesta Hotels International Corporation

We're Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be.

But here's the thing-we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

As the Human Resources Manager, you'll play a key role in creating that experience for our employees every single day.

This is an exciting opportunity for an HR professional who loves building relationships, solving problems, supporting leaders, and creating positive employee experiences in a fast-paced hospitality environment. You'll partner closely with hotel leadership and employees across all departments to support the full employee lifecycle - from recruitment and onboarding to employee relations, engagement, performance management, compliance, and development.

If you're approachable, organized, solutions-focused, and passionate about people and culture - we'd love to meet you.

What you'll be doing

• Support day-to-day Human Resources operations for the hotel, ensuring a positive and engaging employee experience.
• Partner with department leaders on recruitment, interviewing, hiring, onboarding, retention, and workforce planning initiatives.
• Provide guidance and support on employee relations matters including performance management, coaching conversations, investigations, corrective actions, accommodations, and conflict resolution.
• Help drive employee engagement, recognition, training, culture, and team member communication initiatives.
• Support compliance with federal, state, and local employment laws, HR policies, labor regulations, and company procedures.
• Maintain employee records, HR documentation, reporting, audits, and HRIS system updates with accuracy and confidentiality.
• Assist with leave management, benefits support, payroll coordination, and employee inquiries.
• Partner closely with Talent Acquisition, Payroll, Benefits, and Operations teams to support business needs and staffing priorities.
• Monitor turnover trends, staffing challenges, and employee feedback to identify opportunities for improvement.
• Support training and development initiatives including onboarding, leadership development, and compliance training.
• Help foster an inclusive, collaborative, and positive workplace culture aligned with Sonesta's People People philosophy.
• Assist with HR projects, process improvements, and employee experience initiatives that support operational success.
• Any other duties as assigned.

What great looks like

• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or related field preferred.
• 3+ years of Human Resources experience, ideally within hospitality, hotels, retail, healthcare, restaurants, or other fast-paced service environments.
• Strong knowledge of employee relations, HR compliance, recruitment, onboarding, performance management, and employment law.
• Experience supporting high-volume operational teams and partnering with frontline leaders.
• Working knowledge of HRIS systems such as Workday and familiarity with HR reporting and analytics.
• Excellent communication, interpersonal, and conflict resolution skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Collaborative, positive, and solutions-oriented mindset with a strong customer service approach.
• SHRM Certification, or hospitality HR experience preferred.
• A passion for hospitality, people leadership, employee engagement, and creating exceptional workplace experiences.

Anticipated Pay Range & Additional Job Information

Pay Range $77,000 - $87,000 yearly. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.