Human Resources Generalist Business Partner

Pacific Service Credit Union; Concord (CA); On-site; USD 52,000 - 69,000; Full time

Benefits offered by this job

Health Insurance

401k matching

Bonus program

Tuition reimbursement

Employee referral bonus

Vacation and sick time

Paid holidays

Job summary

Pacific Service Credit Union is seeking an Human Resources Generalist Business Partner to support departments across the full employment lifecycle. You will provide day‑to‑day HR guidance, employee relations, recruitment coordination, compliance, and HR technology support.

You will collaborate with department leaders to address workforce needs, plan recognition and engagement initiatives, and ensure policy adherence while maintaining confidentiality.

Qualifications

• Bachelor’s degree in Human Resources or related field, or equivalent relevant work experience.
• 4–6 years of progressive HR experience, including benefits and leave administration, performance management, employee relations, and recruitment.
• In‑depth knowledge of HR laws, principles, and practices related to compliance with federal, state, and local regulations.
• Extensive knowledge of federal and California employment laws, including wage and hour regulations, to ensure compliant HR practices.
• High levels of professionalism, discretion, and emotional intelligence when handling sensitive matters.
• Clear and concise oral and written communication skills, along with project management skills.
• Ability to work independently and collaboratively, with strong organizational and interpersonal skills, in a fast‑paced environment.
• Proficiency in HRIS and ATS software, preferably ADP.
• Excellent oral and written communication skills.
• Proficiency in computer programs such as the Microsoft Office Suite.

Responsibilities

• Serve as a primary People Operations Business Partner for assigned Credit Union departments.
• Build relationships with department leaders and understand operations, staffing needs, and goals.
• Advise leaders on employee relations, performance management, goals, staffing, and policy interpretation.
• Identify workforce trends and opportunities to improve engagement and employee experience.
• Provide guidance aligned with policies, values, objectives, and laws.
• Coordinate and oversee employee recognition programs and events.
• Deliver training on HR topics such as orientation, benefits onboarding, and safety.
• Coordinate HR communications and maintain channels and calendars.
• Partner with hiring managers to clarify staffing needs and recruitment timelines.
• Assist with documenting performance concerns and coaching conversations.
• Support compliance with employment laws and update practices as needed.
• Maintain data accuracy and privacy controls in HR systems.

Skills

Employee relations

Recruitment coordination

Policy interpretation

Communication skills

HRIS/ATS

Analytical thinking

Project management

Confidentiality

Education

Bachelor's degree in Human Resources or related field

Tools

ADP

Microsoft Office

Job description

The Human Resources Generalist Business Partner role at Pacific Service Credit Union is a People Operations function supporting assigned departments across the full employment lifecycle. This position provides day-to-day HR guidance and hands‑on support for employee relations, recruitment coordination, compliance, employee experience, communications, recognition, events, workers’ compensation, and HR technology.

Key Responsibilities

• Serve as a primary People Operations Business Partner for assigned Credit Union departments.
• Build effective relationships with department leaders and develop an understanding of operations, workforce needs, staffing requirements, challenges, and goals.
• Advise leaders on employee relations, performance management, goals, staffing, organizational changes, policy interpretation, and other people‑related matters.
• Partner with leaders to identify workforce trends, employee concerns, and opportunities to improve team effectiveness and the employee experience.
• Provide consistent guidance aligned with Credit Union policies, values, business objectives, and applicable employment laws.
• Support and oversee initiatives designed to enhance employee experience throughout the employment lifecycle.
• Evaluate employee feedback to identify opportunities for improved engagement, communication, retention, and workplace practices.
• Coordinate employee recognition programs and help ensure meaningful and equitable recognition.
• Plan and support employee events, engagement activities, celebrations, and other culture‑building initiatives.
• Collaborate with People Operations colleagues and department leaders to promote an inclusive, positive, high‑performing workplace.
• Deliver training sessions related to HR topics such as new hire orientation, benefits onboarding, workplace conduct, safety, and/or Credit Union policies.
• Coordinate and manage People Operations communications, including drafting, reviewing, and distributing employee communications related to policies, programs, benefits, events, and organizational updates.
• Maintain appropriate People Operations communication channels, calendars, resources, and materials.
• Partner with hiring managers to clarify staffing needs, position requirements, selection criteria, and recruitment timelines.
• Coordinate recruitment activities with the Credit Union’s external recruiting resource, monitor progress, and help resolve delays or barriers.
• Provide guidance to leaders and employees regarding workplace concerns, performance issues, policy application, conflict resolution, and corrective action.
• Conduct or support prompt, thorough, and impartial workplace investigations in collaboration with the HR Manager.
• Assist leaders with documenting performance concerns, coaching conversations, and corrective actions.
• Identify employee relations trends and recommend proactive solutions, escalating complex or high‑risk matters to the HR Manager or Chief People Officer as appropriate.
• Maintain confidentiality and use sound judgment when handling sensitive employee matters.
• Support compliance with federal, state, and local employment laws and regulations; assist with development, review, communication, and consistent application of People Operations policies and procedures.
• Monitor employment‑law developments and recommend updates to practices, processes, and employee communications.
• Maintain accurate documentation and records required for audits, reporting, investigations, and regulatory compliance, including assistance with internal and external audits.
• Partner with People Operations leadership to identify and mitigate employment‑related risk.
• Coordinate workers’ compensation claims, including initial reporting, documentation, employee and manager communication, follow‑up, and return‑to‑work or transitional‑duty processes.
• Serve as a liaison among employees, leaders, claims administrators, medical providers, and insurance partners.
• Support the effective use of HR technology, systems, and digital tools, including identifying improvements, coordinating access, testing, implementation, upgrades, troubleshooting, and user support.
• Maintain data accuracy and ensure appropriate access, privacy, and security controls.
• Develop instructions, resources, and training so employees and leaders can use HR systems effectively; generate reports and analyze workforce data to support decisions.
• Contribute to innovation and continuous improvement by adapting to changes and optimizing People Operations processes.
• Demonstrate accountability through ownership of responsibilities, clear goals, meeting deadlines, and delivering high‑quality results.
• Support and uphold company culture by aligning work with the credit union’s mission and values.
• Maintain dependable performance, including attendance and punctuality.
• Comply with anti‑money laundering laws, including the Bank Secrecy Act, OFAC regulations, and the USA PATRIOT Act, as well as related policies and procedures.
• Provide backup and support to management as directed; perform special projects and other responsibilities as assigned.

Required Qualifications

• Bachelor’s degree in Human Resources or a related field, or equivalent relevant work experience, required.
• Four (4) to six (6) years of progressive human resources experience, including benefits and leave administration, performance management, employee relations, and recruitment.
• In‑depth knowledge of HR laws, principles, and practices related to compliance with federal, state, and local regulations.
• Extensive knowledge of federal and California employment laws, including wage and hour regulations, to ensure compliant HR practices.
• High levels of professionalism, discretion, and emotional intelligence when handling sensitive matters.
• Clear and concise oral and written communication skills, along with project management skills.
• Ability to work independently and collaboratively, with strong organizational and interpersonal skills, in a fast‑paced environment.
• Ability to exercise independent judgment and make sound decisions daily.
• Strong attention to detail with analytical, problem‑solving, and critical thinking abilities to assess complex issues and provide practical, scalable recommendations.
• Ability to interact professionally with all levels of staff while maintaining confidentiality at all times.
• Proficiency in HRIS and ATS software, preferably ADP.
• Excellent oral and written communication skills.
• Proficiency in computer programs such as the Microsoft Office Suite.

Preferred Qualifications

• PHR or SHRM‑CP certification, highly preferred.
• Experience working with mid‑to‑large employers, preferred.

Technology

• HRIS
• ATS
• ADP
• Microsoft Office Suite

Compensation and Location

• Location: Concord, CA (onsite)
• Salary: USD 38 to 50 per hour
• Minimum experience: 4 years

Work Schedule

• Monday through Friday, generally 8 a.m. to 5 p.m., with some alternate work schedules.
• Eligible for the credit union’s telecommute policy.

Travel Requirements

• Less than 10% local travel, required.
• Limited travel during the work schedule, primarily for training, meetings, or special projects.

Benefits

• Health insurance coverage: 97% premium employer‑paid medical and 100% premium employer‑paid dental, vision, disability, and basic life insurance for full‑time employees; low monthly premium for eligible dependents.
• 401k: contribute 3% of base salary regardless of whether you contribute; company match of 75% of contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service.
• Bonus program: employees are rewarded for attaining annual organizational goals.
• Tuition Reimbursement program eligible after six months of service.
• Recognition program with nominations by management, peers, or members.
• Employee referral bonus.
• Student Loan Repayment Assistance: monthly contributions toward student loans after six months of service.
• Consumer loan rate discount eligibility.
• Vacation and sick time: more than two weeks’ vacation per year for full‑time employees, 11 paid holidays, and 10 days of sick leave.

Physical Requirements

• Hearing: ability to hear and comprehend spoken communication in person and over the phone.
• Vision: ability to view computer screens and read documentation clearly and accurately.
• Verbal communication: ability to speak clearly and effectively; frequent use of a telephone headset may be required.
• Manual dexterity: proficient use of hands and fingers for typing and handling documents.
• Posture and endurance: ability to sit or stand at a workstation for extended periods; adjustable sit/stand desk options may be available.
• Mobility: ability to move within the office environment to attend meetings or assist colleagues.
• Lifting and carrying: occasionally lift and carry materials up to 30 lbs.