Human Resources Generalist

Relais & Châteaux; Westerly (RI); On-site; USD 65,000 - 90,000; Full time

Job summary

Ocean House Management in Rhode Island is seeking an HR Generalist to serve as a trusted partner across the Ocean House Collection. The role supports HR operations, benefits, housing, and employee engagement while fostering a positive workplace culture.

You will work with managers and staff across three luxury properties, with duties spanning HRIS, benefits administration, housing logistics, and compliance initiatives in a hospitality environment.

Qualifications

• Associate degree or higher in HR, Hospitality, Business Administration or related field.
• At least 2 years of HR experience, preferably in a luxury hotel or resort.
• SHRM-CP, PHR or other HR certification preferred.
• Bilingual Spanish preferred.

Responsibilities

• Oversee and maintain HRIS systems and related data management.
• Administer employee benefits programs and open enrollment.
• Coordinate employee housing, leases, and seasonal housing needs.
• Process workers’ compensation claims and return-to-work steps.
• Assist with safety, audits, and HR compliance activities.
• Support payroll and talent management processes as needed.

Skills

Communication

Customer service

Attention to detail

Time management

Relationship building

Discretion

MS Office

HRIS proficiency

Hospitality experience

Bilingual Spanish

Education

Associate degree or higher in HR/related field

SHRM-CP/PHR or HR certification

Job description

Ocean House Management

Human Resources Generalist

A Collection Unlike Any Other

The Ocean House Collections includes 3 luxury properties.

The Ocean House is a Forbes 5-Star property featuring 49 luxury guest rooms, 20 signature suites. The Cottage Collection includes 10 privately owned vacation homes. The Ocean & Harvest Spa is a 12,000 square foot Forbes Travel Guide 5 Star rated full-service health wellness spa. Over 10,000 square feet of indoor and outdoor meeting space. Up to 8 unique dining options during summer season including Coast, a Forbes Travel Guide 5 Star rated fine dining experience.

The Weekapaug Innoffers quintessentially New England accommodations that effortlessly combine casual comfort and luxurious furnishings. The Inn features 31 unique guest rooms and 4 two-bedroom signature suites. Farm-to-table dining utilizes the finest and freshest locally sourced ingredients, and inspired amenities and resort activities are designed to create extraordinary guest experiences.

The Watch Hill Innestablished in 1845, Watch Hill Inn carries with it a unique history marked by fame, natural disasters and, among all, resilience. Chic, minimalist decor intertwines with innovative technology like complimentary Apple TV, Netflix and an in-room iPad program that allows guests to order food and services to their door with the touch of a button. The Inn features 21 suite style accommodations with unrestricted access to dining, amenities, and resort activities at both Ocean House and Weekapaug Inn.

Scope of Position

The Human Resources Generalist serves as a trusted HR partner to managers and employees across the Ocean House Collection, supporting HR operations, compliance, benefit administration, and employee engagement, while fostering a positive workplace culture and exceptional employee experience.

This role offers growth opportunities with Ocean House Collection’s Human Resources team and exposure to all functional areas of Human Resources, including employee relations, benefits, compliance, HR technology, talent management, and organizational development.

Schedule Requirements

Due to the nature of hospitality operations, occasional evenings, weekends, holidays, and additional hours may be required to meet business needs.

Key Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Administrative Responsibilities:
  • Oversee and maintain optimal function of the organization’s internal Human Resources Information Systems (HRIS), which may include database management, customization, development, maintenance, and upgrades to applications, systems, and modules.
  • Provides HRIS technical support, troubleshooting, and guidance to HR employees.
  • Collaborates with executive leadership and HR employees to identify the needed improvements and enhancements to existing HRIS services and databases; recommends and implements solutions.
  • Manages permissions, access, personalization, and similar system operations and settings of the HRIS systems to service users (e.g. employees).
  • Review and respond to unemployment claims.
  • Conduct all necessary and requested audits on Human Resources functions.
  • Maintain files in various areas of the HR office, including but not limited to HRIS, SharePoint, shared drive, etc.
• Employee Benefits:
  • Partner with the Assistant Group Director of Human Resources and the Payroll and Benefits Manager to administer various employee benefits programs, such as group health, flexible spending accounts, dental and vision, accident and disability, life insurance, 401(k), and wellness benefits.
  • Coordinate benefit open enrollment, conduct benefit meetings and explain benefits self-enrollment system.
  • Timely completion of benefit enrollments and life-event changes; maintenance of employee benefits filing systems.
  • Assists employees with health, dental, life and other related benefit claims.
• Employee Housing:
  • Assign rooms and ensure required housing documents are signed prior to move-in, when possible, for both temporary housing (Occupancy Agreement) or year-round (Leases).
  • Act as employee housing liaison; works with employees regarding housing needs, roommate options, and cost for different units and ultimate placement.
  • Partner with the Housing Manager and the Assistant Director of Human Resources to understand available housing for the current season and upcoming season as well as placements for any international employees (H2B and/or J-1s).
  • Prepare communication pieces for employees in advance of each season to explain an overview of what to expect when moving in.
  • Finalize employee departures and communicate expectations; partner with applicable parties regarding who will not be reimbursed for their security deposit or where damage may have been caused to the unit.
• Workers’ Compensation:
  • Process new claims, coordinating with insurance carriers and ensuring timely reporting.
  • Conduct initial investigations of workplace accidents, gathering information, and preparing reports for insurance companies and relevant authorities.
  • Serve as a point of contact for injured employees, providing guidance on the claims process, and facilitating communication between employees, medical providers, and other stakeholders.
  • Develop and implement return-to-work strategies, coordinating with managers and medical professionals to facilitate safe and timely reintegration of injured employees.
  • Partner with department leaders on accident prevention initiatives.
  • Ensure compliance with all applicable workers’ compensation laws and regulations, maintaining accurate records of claims and preparing necessary reports.
  • Serve as a member of the Safety Committee, reporting on safety and claim trends.
  • Coordinate the performance review cycle, including scheduling, distribution of forms, and collection of completed evaluations for the employee’s personnel file.
  • All other duties as assigned.

Required Job Knowledge and Skills

• Excellent verbal and written communication skills.
• Strong customer service orientation
• Exceptional attention to detail and accuracy
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to build relationships with employees at all levels.
• Ability to handle sensitive situations with discretion and professionalism.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.
• Experience working in a fast-paced hospitality environment preferred.
• Bilingual in Spanish preferred.

Education & Experience

• An associate’s degree or higher in Human Resources, Hospitality, Business Administration or a related field required; additional work experience may be accepted in lieu of a degree.
• A minimum of 2 years of human resources experience, preferably in a luxury hotel or resort.
• SHRM-CP, PHR or other HR certification preferred.

This job description in no way states or implies that these are the only duties to be performed by the person occupying this position. The person in this position will be required to perform any other job related duties assigned by their supervisor.

Physical Requirements

• Prolong periods of sitting at a desk and working on a computer
• Must be able to stand and walk for extended periods
• Ability to lift or move up to 25 pounds at times
• Comfortable in a variety of environments, including kitchens, dining rooms, and outdoor venues.

All your information will be kept confidential according to EEO guidelines.