Human Resources Generalist

365 Retail Markets; Troy (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

365 Retail Markets is seeking an HR Generalist to support a broad range of HR functions and ensure policy and employment law compliance. You will partner with employees and leaders to provide guidance on HR policies, employee relations, leave administration, performance management, and lifecycle activities.

The role also covers immigration coordination, tuition reimbursement, investigations, and HR compliance.

Qualifications

• 3–5 years of progressive HR generalist experience.
• Strong knowledge of employment laws and HR best practices.
• Experience administering leaves of absence and managing employee relations issues.
• Experience supporting performance management, corrective action, and terminations.
• Ability to handle sensitive and confidential information with discretion.

Responsibilities

• Provide guidance on HR policies, procedures, and best practices.
• Respond to employee concerns and workplace issues with confidentiality and professionalism.
• Administer leaves of absence and coordinate with payroll and managers.
• Coordinate immigration processes and track visa/work authorization statuses.
• Administer tuition reimbursement programs and document eligibility.
• Manage end-to-end employee lifecycle activities including offboarding.
• Respond to employment verification requests and manage unemployment claims.
• Maintain HR records and assist with policy development and compliance.

Skills

Interpersonal skills

Communication skills

Conflict resolution

Organizational skills

HR collaboration

Education

Bachelor's degree in HR or related field

Equivalent combination of education and experience

Tools

Microsoft Office

HRIS systems

Job description

Description

365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company’s all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.

As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers.

Summary

The Human Resources Generalist is responsible for supporting a broad range of human resources functions that contribute to a positive employee experience and ensure compliance with company policies and employment laws. This role serves as a trusted partner to employees and leaders, providing guidance on HR policies, employee relations, leave administration, performance management, compliance, and employee lifecycle activities. The HR Generalist plays a key role in maintaining HR operations while supporting organizational goals and fostering an inclusive, high-performing workplace.

Responsibilities

Employee Relations

• Serve as a trusted resource for employees and managers by providing guidance on HR policies, procedures, and best practices.
• Respond to employee concerns and workplace issues while maintaining confidentiality and professionalism.
• Conduct workplace investigations as needed and recommend appropriate resolutions.

Performance Management & Corrective Action

• Provide guidance on disciplinary actions and corrective action processes to ensure consistency and compliance.
• Maintain documentation related to performance and employee conduct.

Leave Administration

• Administer employee leaves of absence, including FMLA, ADA accommodations, parental leave, personal leave, and other applicable leave programs.
• Coordinate with employees, managers, and payroll to ensure accurate leave tracking and timely communication.
• Ensure compliance with federal, state/provincial, and local leave regulations.

Immigration & Employment Authorization

• Coordinate employment-based immigration processes with external legal counsel and employees.
• Track visa statuses, work authorizations, and renewal deadlines.
• Support compliance with employment eligibility verification requirements and immigration regulations.

Tuition Reimbursement Administration

• Administer the company's tuition reimbursement program, including reviewing eligibility, processing requests, and maintaining program documentation.
• Communicate program guidelines and support employees throughout the reimbursement process.

End of Employee Lifecycle Management

• Coordinate employee offboarding activities.
• Conduct and document termination processes, ensuring compliance with company policy and applicable employment laws.
• Facilitate exit interviews
• Coordinate equipment recovery and offboarding communication with cross-functional teams.

Employment Verifications & Unemployment Claims

• Respond to employment verification requests in accordance with company policy.
• Manage unemployment insurance claims, including preparing documentation and representing the company when necessary.
• Maintain accurate employment records and required documentation.

HR Compliance & Administration

• Maintain employee records to ensure accuracy and confidentiality.
• Assist with policy development, implementation, and communication.
• Monitor and support compliance with federal, state/provincial, and local employment laws and regulations.
• Track required compliance training and certifications.
• Receive, sort, distribute, and prepare incoming and outgoing HR mail and correspondence, ensuring confidential documents are handled securely and delivered promptly.

Additional Responsibilities

• Support HR projects, initiatives, and process improvements.
• Assist with policy interpretation and employee communications.
• Collaborate with Talent Acquisition, Payroll, Benefits, and business leaders to ensure a seamless employee experience.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience.
• 3–5 years of progressive Human Resources experience in a generalist role.
• Strong knowledge of employment laws, HR best practices, and employee relations.
• Experience administering leaves of absence and managing employee relations matters.
• Experience supporting performance management, corrective action, and terminations.
• Excellent interpersonal, communication, and conflict resolution skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency with Microsoft Office and HRIS systems.