Human Resources Generalist

MiQ; New York (NY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Hybrid work environment

New hire onboarding and training

Internal and global mobility

Competitive healthcare benefits

Bonus and performance incentives

Generous PTO and parental leave

Job summary

MiQ is seeking a US-based HR Generalist to join its Talent team in NYC. This hybrid role delivers day‑to‑day HR support across the US, reporting to the Senior HR Director in NYC, and ensuring high‑quality HR operations and guidance.

The role emphasizes data-driven decision making, complex case handling, and collaboration with global HR partners. The ideal candidate demonstrates maturity, strong communication, and a proactive, adaptable mindset.

Qualifications

• Bachelor's degree or equivalent in HR, business, or related field.
• 4+ years of experience in HR operations, shared services, or generalist roles.
• Experience managing complex HR cases within established policies.
• Experience analyzing data, identifying trends, and driving process improvements.
• HRIS/Workday experience preferred; ADP WFN experience preferred.
• Proficiency with Excel/Google Sheets, including VLOOKUPs.
• Knowledge of current HR topics, benefits trends, and regulatory developments.
• Ability to manage multiple projects and meet deadlines with accuracy.
• Willingness to perform administrative data entry and analysis.
• Strong problem-solving, critical-thinking, and coaching skills.
• Ability to adapt to shifting business needs and contribute to solutions.
• Demonstrates professional maturity and alignment with MiQ values.
• Can-do attitude and enthusiastic energy.

Responsibilities

• Lead and drive complex HR initiatives from planning to execution with timelines and stakeholder alignment.
• Forge strong cross-functional and global partnerships to share knowledge and enhance programs.
• Serve as SME on employee lifecycle, policy interpretation, attendance, benefits, and HR inquiries.
• Support managers with performance management, documentation, and HR processes.
• Identify process improvements and contribute to standardization across HR.
• Lead employee relations initiatives with the Senior HR Director and build improved processes.
• Maintain compliance with federal, state, and local laws; update policies as needed.
• Keep accurate employee records and HR data in HRIS; ensure data integrity.
• Conduct monthly HR data analyses to spot turnover trends and inform decisions.
• Monitor HR trends and regulatory changes to guide practices.
• Handle additional responsibilities as assigned by leadership.

Skills

HR Operations

Employee Relations

Data Analysis

Policy & Compliance

Coaching Managers

Project Management

Cross-functional collaboration

Adaptability

Communication

Education

Bachelor's degree in HR / Business

Tools

HRIS/Workday

ADP WFN

Excel/Google Sheets (VLOOKUP)

Job description

Job Description

Role

HR Generalist

Location

NYC (Hybrid – in-office on Tuesdays and Wednesdays)

Hours of operation

9am - 6pm EST

THE OPPORTUNITY

The US HR Generalist is a key member of MiQ’s Talent team, delivering high‑impact, day‑to‑day HR support to employees and managers across the US. Reporting to the Senior HR Director in NYC, this role ensures consistent, high‑quality HR operations and guidance across a broad range of core HR functions. We’re looking for a versatile, dynamic HR professional who can both thrive as a collaborative team player and operates effectively with a high degree of independence.

As a visible champion of MiQ’s culture and values, the US HR Generalist builds trusted relationships with stakeholders at every level of the organization. Combining exceptional attention to detail with a strong focus on reliability, they bring structure, clarity, and consistent follow-through to every interaction, delivering a gold-standard HR service that advances both people and business outcomes.

Who You Are

YOUR PERSONALITY

• Passion – We love and live what we do.
• Determination – We always find a way to ‘figure it out’.
• Unity – We hold each other accountable. We win and lose as a team.
• Agility – We anticipate the unexpected, embrace and adapt to change.
• Courage – We dare to think unconventionally.

What You’ll Be Doing

• Drive complex HR initiatives from planning through execution, overseeing timelines, and stakeholder expectations to deliver high‑quality outcomes across projects, including annual open enrollment and onboarding programs.
• Cultivate strong cross-functional and global HR partnerships to enable knowledge sharing, promote best practices, and support critical people programs such as internal mobility, performance cycles, and compensation reviews.
• Resolve complex Human Resources matters and serve as a subject matter expert on employee lifecycle transactions, policy interpretation, time and attendance, benefits, and other HR-related inquiries.
• Support people managers on performance management administration, documentation requirements, and Human Resources processes.
• Identify process improvement opportunities, analyze recurring issues, and contribute to standardization, simplification, and continuous improvement initiatives across Human Resources.
• Lead and evolve a broad range of employee relations initiatives by partnering with the Senior HR Director to design, build, and continuously improve internal processes, including MiQ’s Wellness Program framework, investigation protocols, and other key people practices.
• Maintain compliance with federal, multi-state, and local employment laws and regulations; routinely review and update policies and practices to ensure ongoing compliance.
• Maintain accurate and up‑to‑date employee records and HR documentation.
• Enter and manage employee data changes in the HRIS, ensuring accuracy and consistency.
• Conduct monthly HR data analysis (i.e.: identifying trends in turnover and attrition to inform decision‑making.)
• Stay informed on HR trends, best practices, and regulatory changes.
• Additional responsibilities as assigned by the Senior HR Director or CPO.

Your Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent combination of education and experience.
• 4+ years of experience in Human Resources operations, shared services, employee relations support, or a Human Resources generalist or specialty discipline.
• Experience independently managing complex Human Resources cases within established policies and procedures.
• Experience analyzing data, identifying trends, and supporting process improvement initiatives.
• HRIS/Workday experience strongly preferred
• ADP WFN experience strongly preferred
• Fluent or advanced proficiency in Excel and/or Google Sheets, including V‑LOOKUPs, is required.
• Knowledgeable about core topics in the HR space; keeps up to date on new and emerging benefits and trends
• Capable of handling multiple projects simultaneously
• Willingness and ability to conduct administrative detail work (i.e., data entry & analysis) with high accuracy
• Demonstrated critical‑thinking and problem‑solving skills
• Proven ability to coach and guide junior managers through HR processes
• Able to flex mid-stream as needed to meet shifting business needs and approaches
• Model professional maturity - welcomes, reflects on, and integrates feedback, always seeks solutions, voices concerns respectfully, holds self‑accountable, and encourages others to do the same
• Alignment with MiQ's core values
• A can‑do attitude to provide energy, drive, and enthusiasm

Benefits

• A hybrid work environment
• New hire orientation with job specific onboarding and training
• Internal and global mobility opportunities
• Competitive healthcare benefits
• Bonus and performance incentives
• Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives

Pay Transparency

For individuals assigned and/or hired to work in New York, MiQ is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to New York and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At MiQ, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

A reasonable estimate of the current base salary for this position is $80,000-$100,000.

This range may vary for positions outside of New York as it has not been adjusted for the applicable geographic differential associated with the location where the position may be filled and does not take into account our bonus and commission structures.

Regardless of location, candidates can expect during the first few conversations with MiQ’s Talent team and Hiring Managers to share any approved budget and details on our competitive bonus and commission packages. Please take a moment to view the MiQ I.D.E.A. Report to learn more about our approach to creating equitable compensation for our people.

Equal Opportunity Employer Veterans/Disabled

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