Human Resources Generalist

Goodwill Industries of the Greater Chattanooga Area; Chattanooga (TN); On-site; USD 53,000 - 57,000; Full time

Benefits offered by this job

No-cost benefits for full-time staff (

dental, vision, telehealth, and group$

Job summary

Goodwill Industries of the Greater Chattanooga Area is seeking a Human Resources Generalist in Chattanooga, TN. This full-time role supports HR functions with confidentiality, policy guidance, and culture building. Bachelor’s degree and 3+ years HR experience are required; SHRM-CP/SCP is a plus.

We offer no-cost benefits for full-time staff and a team-driven environment. Responsibilities include recruitment, onboarding, employee relations, performance management, and compliance.

Qualifications

• Bachelor’s degree in HR, organizational psychology, business administration or related field preferred.
• 3+ years of HR experience required.
• SHRM-CP or SHRM-SCP certification a plus.

Responsibilities

• Recruitment & onboarding support following hiring procedures.
• Manage employee relations and respond to inquiries.
• Support performance management processes and evaluations.
• Assist benefits enrollment, changes and terminations.
• Maintain HR records and assist audits and reporting.

Skills

Interpersonal skills

Communication

Presentation skills

Microsoft Office

HRIS

Confidentiality

Valid Driver’s License

Education

Bachelor’s degree in HR/Org Psychology/Business Administration

Tools

HRIS software

Microsoft Office

Job description

Salary Range: $53,000-$57,000/year

Location: Chattanooga, TN

Type: Full-Time | Exempt

Application Deadline: We’ll wait for the right one—maybe it’s you.

Recruitment experience required | Human Resources Experience 3 + years required | Love Working with People required

WHO WE ARE:

At Goodwill Industries of the Greater Chattanooga Area, we believe in second chances, bold dreams, and unstoppable potential.

We don’t just offer jobs. We ignite futures. We connect people to purpose. We aspire to help our neighbors rise, grow, and thrive—because we believe in a community where everyone can succeed, no matter their story.

If you’re passionate about people, inspired by impact, and driven by something bigger than yourself, you just might belong here.

WHO YOU ARE:

You’re someone who sees people—really sees them.

You understand that HR is more than policies—it’s possibility.

You bring structure, compassion, and a steady hand to moments that matter—from a first day to a hard conversation. You believe in culture as strategy, and in building something that feels as good as it functions.

You’re not just looking for your next job. You’re looking for your next mission.

You have 3+ years of Human Resources experience. HR certification (SHRM-CP, SHRM-SCP) is a plus.

THE VIBE:

Our HR department, we laugh hard, work smart, are extremely self-motivated, and stand tall in our values:

People. Integrity. Commitment. Continuous Improvement.

We support each other, celebrate wins big and small, and show up every day with a shared belief: that transforming lives starts right here—with us.

You’ll join a team that’s got your back, challenges you, and gives you the freedom to be authentically you.

WHAT YOU’LL EXPERIENCE:

A mission-driven environment where your work fuels the potential to change lives.

The ability to influence culture, shape experiences, and elevate the voices that matter most—our people.

A culture of growth—for you and for those we serve. We are a learning and growing organization that continues to learn through our experiences.We are not perfect; we are striving to be better.

No-cost benefits for full-time employees like dental, vision, telehealth, and group basic life insurance, because we care for our team as we care for our mission.

THE BIG PICTURE:

This role is more than “HR.”

It’s heart.

It’s hope.

It’s human potential—unlocked.

READY TO STEP INTO SOMETHING MEANINGFUL?

If you light up while reading this, we want to meet you.

We don’t want to hire any HR Generalist; we want to hire someone excited to help others.

We welcome changemakers.

Job Description:

POSITION PURPOSE

The Human Resources Generalist will play a crucial role in supporting Goodwill Industries of the Greater Chattanooga Area’s (GIGCA) Mission, Vision, and Values through effective human resources management. This position involves maintaining confidentiality, serving as a point of contact for HR-related inquiries, and support various HR functions. The HR Generalist will foster a workplace culture that aligns with organizational guiding principles, ensure compliance with employment laws and regulations, and contribute to the continuous improvement of organizational effectiveness.

Education: Bachelor’s degree in Human Resources, Organizational Psychology, Business Administration, or related field preferred.

Experience: 3+ years of experience in an HR role required.

Certification: SHRM-CP or SHRM-SCP a plus.

Knowledge & Skills:

Comprehensive understanding of employment laws and regulations, with a focus in Tennessee and Georgia. Commitment to continuous learning and staying updated on legal developments.

Excellent interpersonal, communication and presentation skills.

Ability to maintain confidentiality and handle sensitive situations with professionalism.

Proficiency in Microsoft Office Suite and HRIS software.

Strong problem-solving skills and attention to detail.

Valid Driver’s License, Car Insurance Verification, and good driving record required.

DIRECT REPORTS:

None

PERFORMANCE MEASUREMENTS

Maintain Confidentiality: Ensure all information is kept confidential with zero violations.

Employee Relations: Serve as a reliable HR contact, assist in implementing engagement initiatives, and follow up on actionable items.

Performance Management: Support managers with evaluations and track processes in HCMS.

Benefits Administration: Assist with enrollments, changes, terminations, and respond to benefit questions accurately.

Recruitment & Onboarding: Efficiently assist in recruitment and onboarding, and ensure compliance with hiring procedures.

Compliance & Recordkeeping: Ensure compliance with policies and laws, maintain accurate records, and assist with audits and reporting.

Other HR Support: Contribute to HR projects, foster a supportive workplace culture, maintain regular attendance, and engage in continuous learning.

By meeting these expectations, an HR Generalist ensures they add value to the organization, support employee success, and maintain a positive workplace culture.