Human Resources Generalist

Certus Pest Inc.; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Certus Pest Inc. is seeking an HR Generalist to provide field-based HR support, manage employee relations, and ensure consistent HR practices across locations.

The role reports to the Field HR Operations team and requires travel up to 25% for investigations, acquisitions, and field meetings. The ideal candidate has 2–4 years in HR, knowledge of federal and multi-state employment laws, and proficiency with HRIS, MS Office, and HR reporting tools.

Qualifications

• 2–4 years of HR experience in field-based or multi-location settings.
• Knowledge of federal and multi-state employment laws and HR practices for assigned territory.
• Travel up to 25% including overnights.

Responsibilities

• Provide field-based HR support including ER cases, investigations, and documentation.
• Serve as the primary HR contact for assigned locations and partner with field leaders.
• Back up peers and support acquisitions and integration as needed.
• Support execution of HR initiatives such as open enrollment, wellness events, and merit cycles.
• Travel up to ~25% for field support, investigations, acquisitions, and meetings.

Skills

Employee relations

Performance management

HR documentation

HRIS

MS Office

HR reporting tools

Employment laws

Travel readiness

Education

Bachelor’s degree in HR or related field

PHR

SHRM-CP

Tools

HRIS

Microsoft Office

HR reporting tools

Job description

Description

HR Generalist

Purpose

Provide field-based HR support to team members and leaders, ensuring consistent execution of HR practices, responsive case handling, and strong follow-through on company initiatives. Serve as the first-line HR partner in the field, reporting to and backing up Field HR Operations team.

Key Contributions

• Execute HR field support including ER cases, compliance tasks, investigations, and documentation.
• Serve as the primary HR point of contact for assigned locations, building direct rapport with field leaders.
• Back up peers across territories as needed
• Execute established performance management standards.
• Provide HR presence during acquisitions as needed, supporting onboarding and transition needs.
• Support execution of company HR initiatives (e.g., open enrollment, wellness events, contests, annual merit cycle) through communication, logistics, and field leader follow-up.
• Travel as needed, up to ~25% with overnights, for field support, investigations, acquisitions, and meetings.

Success Metrics

• ER case support: 85%+ of assigned ER cases closed within 7 business days; complex cases escalated with complete documentation and timely updates.
• Compliance execution: 100% of local HR tasks (reviews, PIPs, investigations) executed accurately and on time.
• Acquisition support: 100% of assigned follow-up tasks completed within 30 days when engaged by the HR Integration Partner or HRBP.
• Company initiative execution: 100% of assigned sites complete HR program requirements (OE, merit, wellness, contests) on time.
• Leader partnership: = 90% of managers report HRG as responsive and effective in supporting team member inquiries and needs.
• Capability growth: Demonstrated year-over-year expansion of responsibilities toward independent HR case handling, investigations, and acquisition support.

Growth Impact

• Resolves routine local issues, reducing escalations to senior HR.
• Reduces compliance risk by following HR policy and labor standards.
• Adds acquisition integration capacity without added headcount.
• Supports retention and engagement by completing local HR programs.
• Reduces hiring cost and risk by building an internal pipeline for Senior HR Generalist roles.

Capabilities & Strengths

• Field Execution & Reliability: Delivers consistent, accurate HR support under established processes; builds trust with field leaders through responsiveness and follow-through.
• Developing Judgment: Recognizes when a matter falls within standard case-handling versus when it needs escalation; growing independent decision-making under guidance.
• Collaborative Partnership: Works effectively with peer HR Generalists and the Senior HRG/HRBP, communicates clearly, and maintains confidentiality and professionalism in sensitive matters.

Requirements

Required Qualifications

• 2–4 years of HR experience, including employee relations, performance management, and HR documentation in field-based or multi-location settings.
• Working knowledge of federal and multi-state employment laws and HR practices for assigned territory.
• Ability to travel up to 25%, including overnights, and use HRIS, Microsoft Office, and HR reporting tools.

Preferred Qualifications

• Bachelor’s degree in human resources, Business Administration, or a related field; equivalent relevant experience considered.
• PHR, SHRM-CP, or equivalent certification.
• Experience supporting acquisitions, organizational change, or a private equity-backed, high-growth home services or field operations organization.
• Bilingual (English/Spanish).