Human Resources Generalist

Casella Waste Systems; Auburn (MA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K

Tuition Assistance

Job summary

A leading waste management company in Massachusetts is seeking a Human Resources Generalist responsible for aligning HR initiatives with field locations and providing support in key HR functions such as onboarding and employee relations. Ideal candidates will have 3–5 years of relevant experience, strong communication skills, and a bachelor's degree in HR or related field. The company offers a competitive salary of $70,000 - $110,000 and comprehensive benefits including medical, dental, and tuition assistance.

Qualifications

• 3–5 years of experience in a customer-facing role, ideally in HR or benefits.
• Strong verbal, written, and presentation abilities.
• Ability to handle confidential information discreetly.

Responsibilities

• Facilitates onboarding and offboarding processes for employees.
• Supports divisions with HR actions in ADP.
• Communicates and applies HR and Benefit policies.
• Acts as a contact for leave administration.
• Guides employees through performance management processes.
• Participates in HR and Benefit program initiatives.

Skills

Interpersonal skills

Active listening skills

Customer service mindset

Communication skills

Discretion with sensitive information

HR technology systems knowledge

Education

Bachelor's degree in Human Resources Management, Business, or related field

Professional certifications (SHRM-CP, PHR, CBP)

Tools

ADP

Job description

Position Summary

The Human Resources Generalist position ensures alignment between the Home Office Human Resources and Benefits and Payroll teams with our geographically dispersed field locations. This role supports the implementation and coordination of HR initiatives and ensures the consistent application of policies and procedures across the organization. The incumbent partners with managers and employees to provide frontline support in key functions, including onboarding, manager self-service, performance management, benefits, and employee relations. This position plays a critical role in delivering seamless, high-quality human resources and benefit experiences to employees, ensuring Casella’s values and standards are upheld.

Salary: $70,000 - $110,000

Bonus: 10%

Key Responsibilities

• Facilitates and supports new hire processing, onboarding, and offboarding, along with complete lifecycle processing to create seamless transitions for employees throughout their careers.
• Provides local support to divisions in processing Manager Self-Service (MSS) actions by initiating, managing, and completing HR and payroll actions in ADP.
• Communicates, interprets, and applies HR and Benefit policies to ensure procedures are followed across assigned field locations.
• Serves as a local HR and Benefits contact for employees and managers on leave administration, addressing questions, concerns, and complaints, escalating complex matters to appropriate HR, Benefits, and Payroll leadership.
• Guides employees on benefit plan questions, issues, and changes, and assists with new hire and annual benefit enrollment to encourage employee participation and increase engagement and content retention.
• Acts as a communication bridge between field locations, Regional HR, and the Benefit teams to ensure timely dissemination of related HR and Benefit topics, processes, and compliance requirements for field-based leaders.
• Guides field-based employees and leaders through performance management processes and common review merit procedures to ensure timely completion.
• Participates in cross-functional teams to pilot, implement, and support new or enhanced HR and Benefit programs and initiatives, ensuring successful adoption throughout the company.
• Follows all applicable federal, state, and company policies, communicates clear goals, coaches team members on achieving goals, and provides development opportunities to ensure employees attain the necessary skills to achieve results and team initiatives.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services, and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The ideal candidate possesses strong interpersonal and active listening skills, along with excellent verbal, written, and formal presentation abilities. A customer-focused mindset and the ability to handle sensitive information with discretion are essential. Working knowledge of HR and payroll technology systems, as well as a basic understanding of HR and benefits policies and procedures, is required. Candidates should have 3–5 years of progressively complex experience in a customer-facing role, with a background in human resources or benefits preferred. A bachelor’s degree in human resources management, business, or a related field—or equivalent experience—is required. Professional certifications such as SHRM-CP, PHR, or CBP are preferred. Candidates must be legally eligible to work in the U.S., hold a valid driver’s license, and be able to travel as needed.

Attributes

Positive, self-motivated individual who embodies commitment and dedication to the customer and organization, is proactive and results-oriented, exercises sound judgment, and contributes to the development of a positive workplace culture by fostering employee engagement and maintaining workplace unity.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Boot & Clothing Allowance, Safety Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.