Human Resources Customer Service Specialist

Xanterra Travel Collection; Greenwood Village (CO); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental & Vision

HSA & FSA

Life & Disability Insurance

401(k) with Company Match

Transit Pass (RTD Denver)

Job summary

Xanterra Travel Collection is seeking a driven Human Resources Customer Service Specialist to join our HRIS team in Greenwood Village, CO. You will manage employee data, run audits, resolve system issues, and support HR projects while reporting to the HRIS Operations Manager.

Ideal candidates bring HRIS experience (Infor CloudSuite GHR, ADP, Dayforce) and a background in hospitality data management. This is a full-time, office-based role with opportunities to influence HR processes.

Qualifications

• Associate's or Bachelor's degree in Human Resources, Business Administration, Information Technology, or a related field.
• Familiarity with HR systems such as Infor CloudSuite GHR, ADP, Dayforce, or similar platforms.
• Payroll or timekeeping systems exposure (Dayforce, Infor WFM) is beneficial.
• Hospitality industry experience is a plus, especially in workforce data management.

Responsibilities

• Manage employee data updates in HRIS and perform audits.
• Monitor user-reported issues, resolve, and escalate when needed.
• Assist in creating and maintaining HRIS training materials.
• Support regular HRIS processes including data uploads, payroll and benefits updates.
• Participate in testing new HRIS functionalities and ensure proper integration.
• Collaborate with HRIS team and SMEs to improve processes and procedures.
• Generate routine HRIS reports and assist in custom reporting for HR stakeholders.
• Assist with ad hoc HR projects and system-related initiatives.

Skills

HR systems knowledge

Data accuracy

Auditing

Reporting

Collaboration

Education

Associate's or Bachelor's degree in HR/Business/IT

Tools

Infor CloudSuite GHR

ADP

Dayforce

Job description

Overview

Xanterra Travel Collection is a premier group of travel and leisure businesses with a focus on sustainability and exceptional service. Headquartered in Greenwood Village, Colorado, we operate iconic properties and services in stunning locations worldwide, including lodging, food and beverage, Windstar Cruises, short-line railroads, and adventure travel. We are dedicated to creating unforgettable experiences for our guests and providing transformative career opportunities for our team members.

Job Summary

We are currently seeking a driven Human Resources Customer Service Specialist to join our HRIS team. As a member of our highly collaborative team, you will manage key aspects of our HR Systems, ensuring accurate processing of employee data, performing entry-level reporting, conducting audits, and resolving system issues. This position will also support various HR projects as needed and report directly to the HRIS Operations Manager.

Responsibilities

• Employee Data Management & Auditing:
• Ensure the accuracy of employee data updates in HR systems.
• Assist in audit processes and facilitate the correction of data discrepancies as necessary.
• Issue Monitoring & Resolution:
• Monitor user-reported issues, resolve in a timely manner, and escalates complex issues as appropriate.
• Training & Support:
• Assist in the creation and maintenance of HRIS training materials to help end-users understand system functionalities.
• System Process Support:
• Facilitate the timely execution of regularly scheduled system processes, including data uploads, payroll, and benefits updates.
• HRIS Functionality Testing:
• Participate in testing new HRIS functionalities, ensuring they meet operational needs and are properly integrated.
• Collaboration & Process Improvement:
• Collaborate with HRIS team members and other subject matter experts (SMEs) to help develop and implement new processes, policies, and procedures for improving system efficiency.
• Reporting & Data Generation:
• Generate routine HRIS reports and assist in designing custom reports requested by HR teams or other stakeholders.
• Other Duties:
• Perform additional tasks assigned, which may include supporting specific HR projects or system-related initiatives.

Qualifications

• Education: Associate's or Bachelor's degree in Human Resources, Business Administration, Information Technology, or a related field.
• HR Systems Knowledge: Familiarity with HR systems such as Infor CloudSuite GHR, ADP, Dayforce, or similar platforms.
• Payroll/Timekeeping Systems Exposure: Exposure to payroll or timekeeping systems like Dayforce, Infor WFM is beneficial.
• Industry Experience: A background in the hospitality industry is a plus, especially in managing workforce data.

Compensation

The salary range is $48,000 - $55,000 depending on experience.

Benefits

For full-time employees, Xanterra offers a comprehensive benefits package including:

• Medical, Dental & Vision
• HSA & FSA
• Life & Disability
• Accident, Hospital & Critical Illness
• Pet Insurance
• PTO and paid Holidays
• 401(k) with Company Match
• Employee Assistance Plan
• Education Assistance
• RTD-Denver transit pass for in-office employees
• Employee Discounts & Travel Deals

Equal Opportunity

Xanterra Travel Collection is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.