Human Resources Clerk

City of Fontana; Fontana (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

City of Fontana is seeking a Human Resources Clerk to support HR operations, maintain confidential records, and assist at the front counter both in person and by phone.

Under supervision, the role handles unemployment claims, benefits administration, recruitment support, and reporting. The successful candidate will communicate clearly, follow policies, and help ensure efficient municipal HR services.

Qualifications

• Requires one year of clerical experience in a Human Resources department.
• Preferred: two+ years in a municipal or governmental HR setting and Spanish language fluency.
• Education: high school diploma with specialized clerical training.

Responsibilities

• Maintain records and process HR documents with accuracy.
• Serve as front counter contact for HR customers by phone and in person.
• Assist in unemployment claims, benefits, recruitment, and related HR tasks.
• Prepare complex HR documents and reports and ensure confidentiality.
• Organize meetings, manage files, and track HR transactions.
• Operate office equipment and use HR software as needed.

Skills

Public contact

Record keeping

English usage

Typing 45 wpm

Spanish language

Education

High school diploma + clerical training

Tools

Computer

Printer

Photocopier

Fax machine

Job description

This position is open to the first 200 applications OR

Thursday, November 19,2026 at 5:00PM; whichever occurs first.

Under direct supervision, performs a variety of specialized clerical duties requiring knowledge of Human Resources operations. Positions allocated to this class are distinguished from the clerical series by the performance of duties in support of the labor relations process and are therefore considered confidential.

Examples of Duties:

The Human Resources Clerk is assigned primary responsibility for maintaining records, carrying out procedures, preparing a variety of complex documents, and/or effecting public contact which requires considerable knowledge of Human Resources procedures and policies.

Position Snapshot/A Day in the Life:

Human Resources is seeking an enthusiastic candidate who will perform as a key member in our dynamic team. Under close supervision, the Human Resources Clerk serves as the first point of contact for the department. The incumbent's responsibility is at the front counter. The duties include, and not limited to, greeting and welcoming customers by phone and in-person; maintaining sensitive confidential records; interpreting and relaying basic information about general HR-related policies and procedures; preparing a variety of HR-related documents and reports such as unemployment claims; assisting with the respective HR team member(s) in Benefits, Worker's Compensation, Recruitment and Selection, and Risk and Liability; and serving as a "gate-keeper" to the department. The incumbent maintains facility use including the conference and training rooms. The candidates shall track a variety of HR transactions and reports.

The incumbent must have the ability to:

• Effectively assist the public and employees; answer calls and determine how calls should be routed; direct public and employees to appropriate offices; answer routine questions; and distribute and explain forms, such as, employment applications.
• Prepare, process and review a variety of documents such as applications, employee files, payroll records, for completeness, accuracy and submission standards.
• Type a variety of documents in draft and final form, such as correspondence, forms, and reports; proofreads materials for correct grammar, spelling and punctuation.
• Assist in processing unemployment claims, personnel action forms, and employment verifications.
• Assist in administering the employees benefits program and activities.
• Schedule and organize meetings, sort and distribute mail; maintain employee and departmental files.
• Assist in the recruitment process; mail applicant notifications and administer typing tests.
• Maintain department supplies and process invoices for payment.
• Operate a variety of office equipment including computer; related software, photocopiers, fax machines, and printers.
• Understand and follow oral and written instructions.
• Communicate effectively, both orally and in writing.
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Perform any other tasks or functions deemed necessary to the daily operations of the employer.

THE ABOVE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE ANDMAY BE SUPPLEMENTED AS NECESSARY BY THE EMPLOYER.

Working Conditions:

Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in preparing reports using a computer keyboard. Additionally the position requires near and far vision in proofreading correspondence and work related documents. Acute hearing is required when providing phone and counter service.

A combination of experience and training that would provide the required knowledge and abilities is qualifying. The incumbent must have knowledge of:

• Modern office methods and procedures.
• Principles and procedures of record keeping.
• English usage, spelling, grammar and punctuation.
• Effective public contact techniques.
• Municipal government Human Resources operations.

Experience: One (1) year of clerical experience in a Human Resources Department.

Preferred Qualifications:

At least two (2) years of demonstrated experience as a human resources assistant or similar. Demonstrated administrative assistant experience in a municipal or governmental environment. Fluency in Spanish.

Education:

Equivalent to the completion of the twelfth grade supplemented by specialized clerical training.

Typing Speed:

45 wpm