Human Resources Business Partner, Customer Experience and Programs

Brex; Seattle (WA); Hybrid; USD 144,000 - 181,000; Full time

Job summary

Join a leading company as a Human Resources Business Partner focusing on Customer Experience. You'll partner with CX leaders, manage key People initiatives, and enhance team performance in a hybrid work environment. This role offers growth opportunities in a dynamic team dedicated to building an inclusive culture.

Benefits

Up to four weeks of fully remote work

Qualifications

• 3+ years of relevant People Business Partnering or related HR experience.
• Experience advising managers on talent topics.

Responsibilities

• Partner closely with CX leaders to support key People initiatives.
• Advise front-line managers on performance management.
• Coordinate operational processes for People Business Partner team.

Skills

Organizational Skills

Communication

Education

Bachelor's Degree

Job description

Human Resources Business Partner, Customer Experience and Programs

Join to apply for the Human Resources Business Partner, Customer Experience and Programs role at Brex

Human Resources Business Partner, Customer Experience and Programs

Join to apply for the Human Resources Business Partner, Customer Experience and Programs role at Brex

Why join us

Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport, and Compass — use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale.

Why join us

Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport, and Compass — use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

People at Brex

The People Team at Brex keeps our company and culture growing. We’re curious, optimistic, and pragmatic, and work across all parts of Brex to solve organizational challenges for years to come. We focus on bringing great people to the company and providing the tools and resources to empower individual and team success. Above all, we help build an authentic, inclusive environment where our team members can grow and make an impact.

What You’ll Do

As a People Business Partner for Customer Experience (CX), you will partner closely with CX leaders to support their teams through key People initiatives. In addition to supporting CX, you’ll own People Business Partner team-wide responsibilities for internal mobility, headcount management, program design and change management, and employee relations across multiple departments.

You will advise front-line managers and support the rollout, in partnership with our Talent Management team, of high-impact People programs like performance management and career development initiatives. This role is ideal for someone looking to grow their People Business Partner experience and deepen their business acumen by directly supporting talent moves, headcount management, and performance management across a broad set of teams, while still having a smaller client group to stay close to the work yourself.

Where you’ll work

This role will be based in our Seattle office. You must be willing to work in office at least 2 days per week on Wednesday and Thursday. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Client group partnership (Customer Experience)
• Serve as the primary PBP for our Customer Experience team, supporting leaders and managers with organizational design, succession planning, talent development, employee engagement, and change management.
• Coach and advise CX managers to help them lead engaged, high-performing teams.
• Thoughtfully address employee concerns, partnering closely with Legal and PBPs where needed, to uphold Brex’s culture and values.
• Own and coordinate key operational processes that support all PBPs, including:
• Workforce management updates and headcount planning in Pigment.
• Internal transfer and location transfer processes for all orgs (except for Sales).
• Help ensure consistency, documentation, and process improvements across the PBP team’s shared work.
• Serve as PBP liaison for strategic initiatives, such as revamping job architecture and career pathing frameworks for respective orgs.
• Support rollout of front-line manager enablement programs like Kindred Minds.
  
  

Requirements

• 3+ years of relevant People Business Partnering or related HR experience, ideally in high-growth organizations.
• Experience advising managers on talent topics such as team structure, career development, and employee engagement.
• Strong organizational skills with the ability to manage and prioritize multiple workstreams.
• Experience driving People process improvements and coordinating across multiple stakeholders.
• Experience with designing and implementing end-to-end change management plans.
• Ability to operate autonomously with sound judgment and a solutions-oriented mindset.
• Excellent written and verbal communication skills.
  
  

Bonus Points

• Experience supporting customer-facing teams like Customer Experience, Support, or Success.
• Familiarity with workforce planning tools like Pigment or similar.
• Strong interest in building scalable People processes and improving operational efficiency.
• Experience with employee engagement programs, performance management, or manager development initiatives.
  
  

Compensation

The expected salary range for this role is $144, 640- $180,800 USD. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

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