Human Resources Business Partner

OneDigital; Indiana; Remote; USD 65,000 - 95,000; Full time

Job summary

OneDigital is seeking a Human Resources Business Partner (HRBP) to lead efforts in maintaining client relationships, fostering a positive workplace culture, and ensuring compliance with employment laws and company policies. This role acts as a strategic liaison between internal partners and Resourcing Edge clients, supporting the mission to enable client success.

This is a fully remote position. Prior PEO experience is required.

Qualifications

• Bachelor’s degree preferred; or 6+ years’ experience will be accepted in lieu of degree.
• 3+ year’s professional Operations, Client Services, Account Management and/or Sales experience.
• Demonstrated ability in customer service, and problem resolution is required.

Responsibilities

• Developing new client relationships and serve as direct contact for the client key stakeholders and decision makers.
• Provides guidance and support to client inquiries regarding payroll, benefits, human resources, and general employee relations as applicable, escalating to partnering departments as needed.
• Manage ongoing long-term client relationships by resolving issues, communicating any changes in program parameters, providing procedure updates, etc.
• Meet with assigned clients quarterly or by defined schedule to determine service quality and/or service needs.
• Ensure clients maintain a favorable perception of RE’s service delivery and quality.
• Ensuring the streamlining of information flow between clients and the organization, escalating discussions as appropriate regarding technology related issues, expectations, concerns, and procedural changes.
• Conduct new client orientations, including benefits enrollment, and new hire onboarding.
• Conduct demos of web and software products for prospective clients and provide software training for new clients and/or new client contacts.
• Provide training to client contacts on RE’s services, process, payroll systems, employee benefits and support procedures.
• Provides feedback and suggestions on RE products, issues, processes, and procedures to enhance efficiency and continuous improvement for service delivery.
• Evaluate, and act to improve client satisfaction with all aspects of the organization’s services by working with leadership and operations to proactively supply client needs.
• Monitor and report on open inquiry case management issues by serving as an additional escalation point to resolve client issues.

Skills

Microsoft Office

HRIS systems

PowerPoint

Outlook

Communication

Multitasking

Education

Bachelor’s degree preferred

6+ years experience acceptable in lieu of degree

Job description

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot.Your best life awaits.

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

We kindly ask that external recruiters, agencies, and search firms do not contact our hiring managers or employees directly regarding open positions. All candidate submissions must go through our official application process and must be made aware to our internal Talent Acquisition team to verify candidate ownership.

Unsolicited resumes or candidate profiles sent to OneDigital without a prior signed agreement will be considered the property of OneDigital. In such cases, OneDigital reserves the right to pursue and hire those candidates without any financial obligation to the agency or recruiter.

Our Newest Opportunity:

The Human Resources Business Partner leads efforts inmaintainingand enhancing clients’relationships,fostering a positive workplace culture, andensuringcompliance with employment laws and company policies. TheHRBPis the main escalation point for any client related inquiries. This person acts as astrategicliaison between different internal business partners and Resourcing Edge clients. The Human Resources Business Partner assumes responsibility and accountability to meet or exceed the company’s performance goals, especiallyinquality, clientretentionand productivity. This position alsomaintainsstandard operating procedures and updates training materials.

As a key team member of Resourcing Edge (RE), the Human Resources Business Partner has an integral role in supporting the mission of Resourcing Edge, to enable companies to focus on their success.

This is a fully remote position. Prior PEO experience is required.

Responsibilities

• Developing new client relationships and serve as direct contact for the client key stakeholders and decision makers.
• Provides guidance and support to client inquiriesregardingpayroll, benefits, humanresources, and general employee relations as applicable, escalating to partnering departments as needed.
• Manage ongoing long-term clientrelationshipsby resolving issues, communicating any changes in program parameters, providing procedure updates, etc.
• Meet with assigned clients quarterly or by defined schedule todetermineservice quality and/or service needs.
• Ensure clientsmaintaina favorableperceptionof RE’s service delivery and quality.
• Ensuringthe streamlining of information flow between clients and the organization, escalating discussions, asappropriate,regardingtechnology related issues, expectations, concerns, and procedural changes.
• Conduct new client orientations, including benefits enrollment, and new hireonboarding.
• Conduct demos of web and software products for prospective clients and provide software training for new clients and/or new client contacts.
• Provide training to client contacts on RE’s services, process, payroll systems, employeebenefitsand support procedures.
• Provides feedback and suggestions on RE products, issues, processes, and procedures to enhance efficiency and continuous improvement for service delivery.
• Evaluate, and act to improve client satisfaction with all aspects of the organization’s services by working with leadership and operations to proactively supply client needs.
• Monitor and report on open inquiry case management issues by serving as anadditionalescalation point to resolve client issues.

Qualifications, Skills and Requirements:

• Proficiencyin Microsoft Office, HRIS systems, PowerPoint, Outlook, etc.
• Must be able to work in a fast-paced environment with the ability to multi-task.
• Must have excellent oral, written, and interpersonal communication skills.
• Must havedemonstratedability to work effectively in a diverse workforce.

Education, Training and Experience:

• Bachelor’s degree preferred; or 6+ years’ experience will be accepted in lieu of degree.
• 3+ year’s professional Operations, Client Services, AccountManagementand/or Sales experience.
• Demonstrated ability in customer service, and problem resolution isrequired.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francisco

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

This posting will remain live while OneDigital is actively accepting applications. Once candidates have been selected, the posting will be removed.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

Thank you for your interest in joining the OneDigital team!