Human Resources/Business Office Manager

Legacy Healthcare Financial Services LLC; Mount Vernon (IA); On-site; USD 60,000 - 90,000; Full time

Job summary

Hallmark Care Center is seeking an organized, service-driven Human Resources/Business Office Manager to oversee HR, payroll, and resident financial services. The role blends people leadership with office operations to support employees and residents.

The ideal candidate thrives in a fast-paced setting, enjoys variety, and keeps operations running smoothly while fostering a positive workplace culture.

Qualifications

• Experience in Human Resources, Business Office, Healthcare admin or related field preferred.
• Strong organizational and time management skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities with accuracy.
• Familiarity with payroll, Medicaid, and business office functions is beneficial.

Responsibilities

• Lead full-cycle recruitment and onboarding.
• Process payroll and employee records.
• Ensure compliance with licenses and required training.
• Coordinate FMLA, leave administration, and workers' compensation.
• Support employee relations, investigations, coaching, and performance reviews.
• Oversee resident accounts receivable, Medicaid applications, and eligibility tracking.
• Maintain resident trust accounts and electronic records; coordinate outpatient therapy authorizations.

Job description

Hallmark Care Center is seeking a highly organized, service-driven professional to serve as our Human Resources/Business Office Manager. This unique leadership role combines human resources, payroll, business office operations, and resident financial services. The ideal candidate enjoys building relationships, solving problems, maintaining compliance, and helping both employees and residents have an exceptional experience.

If you're someone who thrives in a fast-paced environment, enjoys variety in your day, and takes pride in keeping operations running smoothly, we'd love to meet you.

What You'll Do

Human Resources

• Lead full-cycle recruitment and hiring efforts


• Coordinate onboarding and new hire orientation


• Process payroll and maintain employee records


• Manage employee compliance, licenses, and required training


• Coordinate FMLA, leave administration, and workers' compensation claims


• Partner with leadership on employee relations, investigations, coaching, and disciplinary actions


• Assist leaders with employee performance reviews and performance management


• Support employee engagement and help foster a positive workplace culture

Business Office

• Manage resident accounts receivable and collections


• Oversee Medicaid applications and ongoing eligibility tracking


• Maintain resident trust accounts and representative payee accounts


• Maintain accurate resident electronic records


• Coordinate outpatient therapy authorizations


• Serve as Transportation Supervisor


• Assist with admissions processes as needed


• Support daily business office operations while ensuring regulatory and financial compliance

What We're Looking For

• Experience in Human Resources, Business Office, Healthcare admin, or a related field preferred


• Previous long-term care or healthcare experience is a plus


• Strong organizational and time management skills


• Excellent communication and customer service abilities


• Ability to manage multiple priorities while maintaining accuracy


• Working knowledge of payroll, HR practices, Medicaid, or business office functions is preferred


• Proficiency with Microsoft Office and the ability to learn various healthcare software systems

Why Hallmark Care Center?

At Hallmark, you'll play a key role in both employee success and resident experience. This position offers the opportunity to make a meaningful impact across multiple areas of the organization while working alongside a collaborative leadership team committed to providing exceptional care.

If you're looking for a career where no two days are the same and your work truly matters, we'd love to hear from you.

Hallmark Care Center is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran. When completing this application, you may exclude information that would disclose or reference this information, or any information relating to any other status protected by federal, state, or local law.

Hallmark Care Center never requests or sends money, payment transfers, direct deposit, or Social Security Number (SSN) information as part of their recruitment process.