Human Resources Associate

Suffolk Construction; Boston (MA); On-site; USD 61,000 - 84,000; Full time

Job summary

Suffolk Construction in Boston is seeking a People Operations Associate to support Talent Acquisition, HR, Benefits, and Employee Engagement. You will handle onboarding, payroll changes, and employee records, ensuring data integrity and excellent service to internal clients.

Ideal candidates hold a Bachelor's in HR or related field and have 2–4 years in a shared services or HR environment, with strong communication, MS Office skills, and comfort with HR systems like Oracle, iCims, and Saba.

Qualifications

• Bachelor’s degree in Business Management, HR, or related field.
• 2–4 years of HR experience in shared services or call center.
• Proficiency with Microsoft Office products.
• Familiarity with Oracle, iCims or Saba systems.
• Strong communication and teamwork skills.

Responsibilities

• Maintain customer-service standards for the P&C by handling inquiries and escalating as needed.
• Handle onboarding tasks: offers, I-9, travel, data entry, communications with new hires.
• Administer background and drug screenings; consult on potential legal risks.
• Process payroll changes and employee status updates.
• Maintain electronic employee files and audit data integrity.
• Coordinate benefits enrollment, orientation logistics, and events as needed.
• Assist with national communications with Marketing/IC teams.
• Perform terminations communications and payroll coordination.
• Provide back-up support for other P&C Operations Associates.

Skills

Customer service

Microsoft Office

Technology comfort

Communication skills

Education

Bachelor's degree in Business Management or HR

Tools

Oracle

iCims

Saba

Job description

Job Details

Job ID: 2026-11863

Job Location: US-MA-Boston

Type: Regular Full-Time

Category/Department: People & Culture Shared Services

Salary Range: $61,000.00 - 84,000.00

Salary Frequency: Annually

Overview

Are you a proven performer who enjoys working as part of a team that is focused on delivering superior results? Are you a creative and innovative collaborator who "thinks outside the box" and thrives on finding new ways to address challenges? If this sounds like you, you may qualify for a rewarding and exciting career at Suffolk Construction, one of the most innovative construction management firms in the industry that has consistently been named one of the "best places to work" in the country!

The People Operations group is the center of excellence responsible for the overall employee experience as relates to Talent Acquisition, Human Resources, Benefits, Employee Engagement, Learning & Development and Talent Management.

Responsibilities

• Maintain excellent customer-service standards for the P&C department by responding to employee, candidate, new hire inquiries and requests for client groups, escalating to Business Partners, Regional Talent Partners or appropriate P&C team leads as needed
• Perform all onboarding tasks including generating offer letters, I-9 processing, onboarding swag orders, new hire travel, data entry, providing consistent and relevant communications with new hires that are in the queue for assigned client group
• Administer background and drug screening process for new hires in client group, monitor results, and consult Director, People Operations on potential legal risks
• Receive and process all payroll changes and employee status changes for assigned client group
• Maintain electronic employee files for assigned client group
• Perform and rectify regular audits of employee data for assigned client group to ensure data integrity
• Reconcile and communicates PTO for assigned client group
• Support logistics and additional tasks related to new hire orientation, Benefits Open Enrollment, Flu Shot clinics, and other P&C programs and events as needed
• May coordinate Employee Service Awards, Baby Bundles, and other national employee-related programs
• Contribute to department process improvement and SOP updates, providing proactive solutions to enhance department operations

• Support the processing of invoices and expenses, working closely with corporate and project accounting

• May coordinate national communications regarding People & Culture with Marketing and Internal Communications team, specifically but not limited to New Hire and Promotions, general benefits information and other company-wide communications
• Performs all administrative tasks relating to terminations including communications, data entry, and coordination with payroll

• Serve as back-up for other P&C Operations Associates' client groups based on workload, need, and/or time off

Qualifications

• Bachelor's degree in Business Management, Human Resources, or related field
• 2-4 years of direct human resources experience (shared services center or other call center/customer service experience is desired)
• Willingness to provide best in class customer service
• Proficiency with Microsoft Office products (Excel, Word, Outlook, OneDrive)
• Comfort level with technology (Oracle, iCims, Saba)
• Collaborative, service-oriented, and results-driven
• Highly organized; able to prioritize and multi-task
• Excellent oral and written communication and interpersonal skills
• Resourceful with strong problem solving and troubleshooting skills; Sound business judgement
• Must possess Suffolk Core Values: Passion, Integrity, Hard Work, Professionalism, and Caring

Working Conditions

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

EEO Statement

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.

Compensation Information

Where required by law, pay ranges can be found in Suffolk's job postings. Base Salary for this position is just one component of Suffolk's total rewards package for employees. Actual salaries may be based on several factors including, but not limited to, a candidate's skill set, experience, education and other qualifications. Suffolk offers a comprehensive benefits package as part of its overall total rewards strategy. Salary ranges are reviewed regularly to reflect market trends.

About Suffolk

Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds.

Suffolk - America's Contractor - is a national company with more than $9 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR's list of "Top CM-at-Risk Contractors." For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.

At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That's why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially.

Benefits include, competitive salaries, auto allowances and gas cards for certain roles, access to market leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401k plan with employer match and access to expert financial resources, company paid and voluntary life insurance, tax deferred savings accounts, 10 backup daycare days each year, short- and long-term disability, commuter benefits and more.? For more information, click? here.